# Completing Office Job List – KPI Review

## KPI Summary

- **Total Issues:** 128
- **Completed:** 126
- **Outstanding:** 2
- **Completion Rate:** 98.4%
- **Average User Days:** 3.5
- **Average Review Days:** 3.3
- **Average Total Closure Time:** 7.5 days
- **Median Closure Time:** 3 days
- **Longest Closure Time:** 38 days
- **Oldest Current Outstanding Issue:** 9 days
- **Ready for Closing:** 0

## Current Work List Position

### Viamed

- **Total Outstanding:** 30
- **Invoices to be Emailed:** 14
- **Customer Informed Dates:** 5
- **Shipper Collections:** 6
- **Shopify Orders:** 3

### VST

- **Total Outstanding:** 5
- **Customer Informed Dates:** 4
- **Deliveries Not Invoiced:** 1
- **Shipper Collections:** 0
- **Delivery Notifications:** 0
- **Invoices to be Emailed:** 0

### Vandagraph

- No current 2 September snapshot is included in the latest issue.

## Trend KPIs

- **Viamed Total Outstanding:** 80 on 27 Jul → 39 on 17 Aug → 22 on 24 Aug → 30 on 2 Sep
- **Viamed Shipper Collections:** 19 → 3 → 6 → 6
- **Viamed Customer Informed Dates:** 10 → 12 → 11 → 5
- **Viamed Invoices to be Emailed:** 45 → 12 → 1 → 14
- **Viamed Shopify Orders:** 1 → 4 → 1 → 3

## Process Performance

- **Overall Completion Performance:** Good
- **Historic Backlog:** Materially reduced compared with July
- **Current Backlog:** Generally controlled
- **Review-Cycle Variation:** Some individual tasks remain open considerably longer than the 3-day median, including recent audit/task reviews taking 12–21 days
- **Recurring Operational Monitoring:** Evident and functioning
- **Health & Safety Implications:** None identified in the reviewed records

## Items for Further Review

- **Potential Non-Conformance:** None identified at present
- **Potential Customer Complaint:** None identified at present
- **Monitor – Viamed Invoice Emailing:** The queue has risen from 1 on 24 Aug to 14 on 2 Sep. This is worth monitoring, but the current evidence does not justify an NC unless the backlog persists, causes invoice/customer communication failure, or continues to increase
- **Monitor – Outstanding Process Issues:** Two issues remain outstanding, oldest 9 days. No evidence in the supplied data indicates these represent process failure requiring NC escalation

## Overall Assessment

- **Process operating satisfactorily**
- **No Non-Conformance recommended**
- **No Customer Complaint recommended**
- **Continue routine monitoring of the Viamed invoice email queue and outstanding process issues**