Quality Management System Route Map to Documents and Procedures VST Ltd ISO9001:2015


Version Date: 06 Jan 2025

Listing of Current Sections Search for ** Double Asterix to see Updated Documents

SectionDocuments relatedProcesses Direct Links

4 Context of the organization

4
Context of the organization		Top Level Document: Need Risks and Expectations of External Parties VST
Revision Document ID74925
Date Revision 15 Nov 2021 Reviewed 15 Nov 2021
Top Level Document: VST ISO 9001:2015 Scope
Revision Document ID164901
Date Revision 14 Oct 2024 Reviewed 14 Oct 2024
Top Level Document: QMS Route Map VST Ltd ISO9001_2015
Revision Document ID169316
**Date Revision 02 Dec 2024 Reviewed 02 Dec 2024
Top Level Document: VM3COP00.00 VOP00.00 VST Quality Statement policy and objectives
Revision Document ID164813
Date Revision 14 Oct 2024 Reviewed 14 Oct 2024
Top Level Document: VM3COP02.02 VST Company Responsibilitys organisation chart structure
Revision Document ID29373
Date Revision 23 Apr 2019 Reviewed 25 Jan 2024
Chart 39 external parties vst
Revision Document ID22630
Date Revision 14 Oct 2017 Reviewed 14 Oct 2017
ISO 9001:2015+A1:2024(E)
Revision Document ID164225
Date Revision 07 Oct 2024 Reviewed 07 Oct 2024
Chart 42 Processes, Tasks and Audits Review
Revision Document ID23559
Date Revision 28 Oct 2017 Reviewed 28 Oct 2017
Chart 43 Processes and Intrastats
Revision Document ID23561
Date Revision 28 Oct 2017 Reviewed 28 Oct 2017
Chart 40 Management review plan Issues followup
Revision Document ID22458
Date Revision 05 Oct 2017 Reviewed 05 Oct 2017
VM3COP24.01 Definitions of Risk
Revision Document ID75525
Date Revision 19 Nov 2021 Reviewed 19 Nov 2021
Intrastats overview
Revision Document ID23567
Date Revision 28 Oct 2017 Reviewed 28 Oct 2017
VST TOP Level Objectives Sample See Live page
Revision Document ID46732
Date Revision 29 Oct 2020 Reviewed 29 Oct 2020
VM3COP02.01 Boundaries / Exclusion ISO 9001:2015 VST
Revision Document ID69692
Date Revision 14 Sep 2021 Reviewed 01 Aug 2024
VST - ISO 9001:2015 Certificate FM 607767 VST ISO 9001:2015 Vandagraph VST Sensors Notified body certification FM 607767
Revision Document ID130462
Date Revision 27 Sep 2023 Reviewed 25 Jan 2024
Process: 7433
Responsibility Allocation : VST Board Directors Meeting 09 Mar 2016
4.1
The organization shall determine external and internal issues that are relevant to its purpose
and its strategic direction and that affect its ability to achieve the intended result(s) of its quality
management system.
The organization shall determine whether climate change is a relevant issue.
The organization shall monitor and review information about these external and internal issues.

NOTE 1 Issues can include positive and negative factors or conditions for consideration.
NOTE 2 Understanding the external context can be facilitated by considering issues arising from legal,
technological, competitive, market, cultural, social and economic environments, whether international, national,
regional or local.
NOTE 3 Understanding the internal context can be facilitated by considering issues related to values, culture,
knowledge and performance of the organization. Understanding the organization and its context		Top Level Document: VOP 24 Needs, Risks and Expectations of External Parties
Revision Document ID99512
Date Revision 22 Sep 2022 Reviewed 22 Sep 2022
Top Level Document: Need Risks and Expectations of External Parties VST
Revision Document ID74925
Date Revision 15 Nov 2021 Reviewed 15 Nov 2021
Top Level Document: VM3COP02.02 VST Company Responsibilitys organisation chart structure
Revision Document ID29373
Date Revision 23 Apr 2019 Reviewed 25 Jan 2024
Top Level Document: Audit 18 Management Review VST
Revision Document ID159473
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: VM3COP00.00 VOP00.00 VST Quality Statement policy and objectives
Revision Document ID164813
Date Revision 14 Oct 2024 Reviewed 14 Oct 2024
Chart 39 external parties vst
Revision Document ID22630
Date Revision 14 Oct 2017 Reviewed 14 Oct 2017
Process: 7837
Review External Parties Influencing The QMS VST / Viamed 23 Sep 2017
4.2
Due to their effect or potential effect on the organization?s ability to consistently provide products and
services that meet customer and applicable statutory and regulatory requirements, the organization
shall determine:
a) the interested parties that are relevant to the quality management system;
b) the requirements of these interested parties that are relevant to the quality management system.
The organization shall monitor and review information about these interested parties and their
relevant requirements.
NOTE: Relevant interested parties can have requirements related to climate change. Understanding the needs and expectations of interested parties		Top Level Document: VOP 24 Needs, Risks and Expectations of External Parties
Revision Document ID99512
Date Revision 22 Sep 2022 Reviewed 22 Sep 2022
Top Level Document: Need Risks and Expectations of External Parties VST
Revision Document ID74925
Date Revision 15 Nov 2021 Reviewed 15 Nov 2021
Top Level Document: Audit 18 Management Review VST
Revision Document ID159473
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Chart 39 external parties vst
Revision Document ID22630
Date Revision 14 Oct 2017 Reviewed 14 Oct 2017
Process: 7792
Shipped Order Success Report 13 Mar 2017
Process: 7740
Weights Per Region Needed To Submit EC Sales List 13 Sep 2016
Process: 7734
Responsibility Allocation : Humanmed Order Processing 25 Aug 2016
Process: 7710
Responsibility Allocation : Proforma And Quote Processing 29 Jun 2016
Process: 7709
Delivered not Invoiced 28 Jun 2016
Process: 7953
Vandagraph Delivery Notifications 26 May 2020
Process: 7691
Ship Sale Or Returns 21 Apr 2016
Process: 7690
Ship Repairs 21 Apr 2016
Process: 7686
Thorough Checking Of Awaiting Action Tray - Priority 8s 21 Apr 2016
Process: 7685
Repairs Ready For Invoice 18 Apr 2016
Process: 7684
Repairs Ready For Quote 18 Apr 2016
Process: 7678
Check Catalog 360 Circle For Quotes And Orders 08 Apr 2016
Process: 7674
Check Repairs Ready For Invoice List 10 Mar 2016
Process: 7673
Check Expiry Dated Stock 09 Mar 2016
Process: 7398
Responsibility Allocation : VST Stock Meeting UPS Shipping Fuel Surcharge 09 Mar 2016
Process: 7396
Responsibility Allocation : VST Stock Meeting `Goods Out` Review 09 Mar 2016
Process: 7394
Responsibility Allocation : VST Stock Meeting Repairs Review - General 09 Mar 2016
Process: 7388
Responsibility Allocation : VST Stock Meeting Returns Overview 09 Mar 2016
Process: 7837
Review External Parties Influencing The QMS VST / Viamed 23 Sep 2017
Process: 7385
Responsibility Allocation : VST Stock Meeting Sales Forward Orders Review 09 Mar 2016
Process: 6956
Responsibility Allocation : Sales Order Issues 09 Mar 2016
Process: 7090
Responsibility Allocation : Office Procedures 09 Mar 2016
Process: 6938
Responsibility Allocation : Customer Database Updates 09 Mar 2016
Process: 2
Answering Telephones 16 Feb 2016
Process: 5
Responsibility Allocation : Processing Of Sales Orders 16 Feb 2016
Process: 6
Responsibility Allocation : Updating Contact Management System 16 Feb 2016
Process: 7
Responsibility Allocation : Checking Of Sales Orders 16 Feb 2016
Process: 8
Responsibility Allocation : Order And Status Liaison With Customers 16 Feb 2016
Process: 6898
GHX Web Pricing 09 Mar 2016
Process: 5876
E.Commerce Cardea And Multiquote 17 Feb 2016
Process: 5871
Check Sale Or Returns 17 Feb 2016
Process: 9
Distribution Of Faxes 16 Feb 2016
Process: 10
Distribution Of Emails 16 Feb 2016
Process: 11
Distribution Of Post 16 Feb 2016
Process: 14
Fax Paper 16 Feb 2016
Process: 15
Filing and Archiving 16 Feb 2016
Process: 16
Responsibility Allocation : Photocopying 16 Feb 2016
Process: 21
Office Sales Projects 16 Feb 2016
Process: 36
Emailing Of Invoices 16 Feb 2016
Process: 5879
Responsibility Allocation : Customer Returning Goods On Our UPS Account 18 Feb 2016
Process: 5882
Responsibility Allocation : Send Post To Humanmed 24 Feb 2016
Process: 5891
Processing Of Repair Quotes And Orders 25 Feb 2016
Process: 5892
Checking EBay And Amazon For Orders And Messages 25 Feb 2016
Process: 5893
Answering Website Questions 25 Feb 2016
Process: 5894
Checking Of Active List 25 Feb 2016
Process: 5895
Responsibility Allocation : Completing Office Job List 25 Feb 2016
Process: 5896
Responsibility Allocation : Ensuring ORD`s Are Taken To Goods Out And Invoices Are Retrieved 25 Feb 2016
Process: 5899
Proforma And Quote Chasing 25 Feb 2016
Process: 5901
Link Call Log Contacts To The CRM 02 Mar 2016
Process: 5913
Check For Humanmed Orders In Logistics Mailbox 03 Mar 2016
Process: 5943
Check Cardea And Multiquote 08 Mar 2016
Process: 5944
Responsibility Allocation : Chasing Lost Customers 08 Mar 2016
Process: 5945
Responsibility Allocation : Sending Samples 08 Mar 2016
Process: 5946
Responsibility Allocation : Sending Sale Or Returns 08 Mar 2016
Process: 7693
Collect Repair Filing From Warehouse 22 Apr 2016
Process: 5948
Adding New Accounts To Opera 08 Mar 2016
Process: 5949
Filling Credit Card Slips 08 Mar 2016
Process: 6958
Responsibility Allocation : Shipped Order Queries 09 Mar 2016
Process: 7676
PDFing Of Invoices Viamed 17 Mar 2016
Process: 7699
Shred Sensitive Paperwork In JL Office 19 May 2016
Process: 7712
Review Inward Payments 01 Jul 2016
Process: 7735
Ensure SOR`s Are Followed Up 01 Sep 2016
Process: 7752
SRS Folder 22 Nov 2016
Process: 7758
Check For GHX Orders 17 Jan 2017
Process: 7760
Send Service Offers 31 Jan 2017
Process: 7761
Send VST Delivery Notifications 01 Feb 2017
Process: 7783
PDF VST Invoices And Purchase Orders 10 Feb 2017
Process: 7795
Answering UK Web Questions 27 Apr 2017
Process: 6954
Back Orders Review - By Customer 09 Mar 2016
Process: 5859
Review Un-shipped Parcels 17 Feb 2016
Process: 7748
Check Repair Orders 10 Oct 2016
Process: 7749
Check Repair Quotes 10 Oct 2016
Process: 5872
Check Sale Or Returns Export 17 Feb 2016
Process: 5875
Check Paypal For Orders 17 Feb 2016
Process: 8025
Check We Do Not Require A EU European Representatives 09 Mar 2023
Process: 8077
Download HMRC Reports 18 Jun 2024
4.3
The organization shall determine the boundaries and applicability of the quality management system
to establish its scope.
When determining this scope, the organization shall consider:
a) the external and internal issues referred to in 4.1;
b) the requirements of relevant interested parties referred to in 4.2;
c) the products and services of the organization.
The organization shall apply all the requirements of this International Standard if they are applicable
within the determined scope of its quality management system.
The scope of the organization’s quality management system shall be available and be maintained as
documented information. The scope shall state the types of products and services covered, and provide
justification for any requirement of this International Standard that the organization determines is not
applicable to the scope of its quality management system.
Conformity to this International Standard may only be claimed if the requirements determined as not
being applicable do not affect the organization’s ability or responsibility to ensure the conformity of its
products and services and the enhancement of customer satisfaction. Determining the scope of the quality management system		Top Level Document: VOP 01 Documentation and Records, Control, Creation, Storage, Retrieval, Revision Control and Online Records
Revision Document ID120321
Date Revision 01 Jun 2023 Reviewed 01 Jun 2023
Top Level Document: VST ISO 9001:2015 Scope
Revision Document ID164901
Date Revision 14 Oct 2024 Reviewed 14 Oct 2024
Top Level Document: Audit 18 Management Review VST
Revision Document ID159473
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
VM3COP02.01 Boundaries / Exclusion ISO 9001:2015 VST
Revision Document ID69692
Date Revision 14 Sep 2021 Reviewed 01 Aug 2024
Process: 7744
FDA Device Establishment Registration And Listing 28 Sep 2016
Process: 7668
Responsibility Allocation : Upgrading Intrastats ISO Quality system 09 Mar 2016
Process: 7389
Responsibility Allocation : VST Stock Meeting Returns Overview - From Customers 09 Mar 2016
Process: 7837
Review External Parties Influencing The QMS VST / Viamed 23 Sep 2017
Process: 7848
Review ISO Scopes 27 Sep 2017
Process: 7871
Review Exclusion From Viamed 13485:2016 And VST 9001:2015 15 Oct 2017
4.4
Quality management system and its processes		Top Level Document: QMS Route Map VST Ltd ISO9001_2015
Revision Document ID169316
**Date Revision 02 Dec 2024 Reviewed 02 Dec 2024
Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
4.4.1
The organization shall establish, implement, maintain and continually improve a quality
management system, including the processes needed and their interactions, in accordance with the
requirements of this International Standard.
The organization shall determine the processes needed for the quality management system and their
application throughout the organization, and shall:
a) determine the inputs required and the outputs expected from these processes;
b) determine the sequence and interaction of these processes;
c) determine and apply the criteria and methods (including monitoring, measurements and related
performance indicators) needed to ensure the effective operation and control of these processes;
d) determine the resources needed for these processes and ensure their availability;
e) assign the responsibilities and authorities for these processes;
f) address the risks and opportunities as determined in accordance with the requirements of 6.1;
g) evaluate these processes and implement any changes needed to ensure that these processes achieve
their intended results;
h) improve the processes and the quality management system		Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Chart 34 Process Teams Org Chart
Revision Document ID8707
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 33 Launch of a new product
Revision Document ID8706
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Employee Roles
Revision Document ID20125
Date Revision 16 May 2017 Reviewed 16 May 2017
Employee roles Example Process
Revision Document ID20129
Date Revision 16 May 2017 Reviewed 16 May 2017
Employee Roles Individual Processes
Revision Document ID20127
Date Revision 16 May 2017 Reviewed 16 May 2017
Explanation Employee Roles and Titles
Revision Document ID22144
Date Revision 20 Sep 2017 Reviewed 20 Sep 2017
Explanation Employee Roles Titles Responsibilitys Processes and Repeating Tasks Monitoring
Revision Document ID22287
Date Revision 27 Sep 2017 Reviewed 27 Sep 2017
Chart 32 Generic Sales Process
Revision Document ID8705
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 31 Chart Interfaces
Revision Document ID8704
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 30 System Design Plan
Revision Document ID8703
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 29 Sales Acquisition
Revision Document ID8702
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 28 Quarantine and Hold
Revision Document ID8701
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 27 Customer Complaints Chart 27
Revision Document ID8700
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 26 Data Analysis
Revision Document ID8699
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 25 Inspection and Test
Revision Document ID8698
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 24 Goods Inwards
Revision Document ID8697
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 23 Picking and Packing
Revision Document ID8696
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 22 Stock Control
Revision Document ID8695
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 21 Repairs
Revision Document ID8694
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 20 Production
Revision Document ID8693
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 19 HSE Risk Assesments
Revision Document ID8692
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 18 Calibration
Revision Document ID8691
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 17 Design Repairs
Revision Document ID8690
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 16 Internal Audits
Revision Document ID8689
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 15 Purchasing
Revision Document ID8688
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 13 Sales Orders
Revision Document ID8687
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 12 Infrastructure and Environment
Revision Document ID8686
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 11 Provision of Resources
Revision Document ID8685
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 10 Documentation
Revision Document ID8684
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 09 Management System
Revision Document ID8683
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 08 Correction and Prevention
Revision Document ID8682
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 07 Measurement and Analysis
Revision Document ID8681
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 06 General Process Control
Revision Document ID8680
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 05 Product Realisation
Revision Document ID8679
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 04 Design and Development
Revision Document ID8678
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 03 Customer Requirements
Revision Document ID8677
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 02 Resource Management
Revision Document ID8676
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 01 System and Documentation
Revision Document ID8675
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 00 System Model
Revision Document ID8674
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7837
Review External Parties Influencing The QMS VST / Viamed 23 Sep 2017
4.4.2
To the extent necessary, the organization shall:
a) maintain documented information to support the operation of its processes;
b) retain documented information to have confidence that the processes are being carried out as
planned.		Top Level Document: VOP 01 Documentation and Records, Control, Creation, Storage, Retrieval, Revision Control and Online Records
Revision Document ID120321
Date Revision 01 Jun 2023 Reviewed 01 Jun 2023
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
4.4.2 Quality management system and its processes
Revision Document ID22132
Date Revision 20 Sep 2017 Reviewed 20 Sep 2017
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7713
Review Roles And Responsibilitys 17 Aug 2016
Process: 27
Management Reviews And Quality Audits 16 Feb 2016
Process: 7705
Checking For Uploaded Files 08 Jun 2016
Process: 7693
Collect Repair Filing From Warehouse 22 Apr 2016
Process: 7692
Responsibility Allocation : Take Complete Repair Paperwork To Office 22 Apr 2016

5 Leadership

5
Leadership
5.1
Leadership and commitment
5.1.1
Top management shall demonstrate leadership and commitment with respect to the quality
management system by:
a) taking accountability for the effectiveness of the quality management system;
b) ensuring that the quality policy and quality objectives are established for the quality management
system and are compatible with the context and strategic direction of the organization;
c) ensuring the integration of the quality management system requirements into the organization’s
business processes;
d) promoting the use of the process approach and risk-based thinking;
e) ensuring that the resources needed for the quality management system are available;
f) communicating the importance of effective quality management and of conforming to the quality
management system requirements;
g) ensuring that the quality management system achieves its intended results;
h) engaging, directing and supporting persons to contribute to the effectiveness of the quality
management system;
i) promoting improvement;
j) supporting other relevant management roles to demonstrate their leadership as it applies to their
areas of responsibility.
NOTE Reference to “business” in this International Standard can be interpreted broadly to mean those
activities that are core to the purposes of the organization’s existence, whether the organization is public, private,
for profit or not for profit. General		Top Level Document: VM3COP00.00 VOP00.00 Viamed Quality Statement policy and objectives
Revision Document ID164833
Date Revision 14 Oct 2024 Reviewed 04 Nov 2024
Top Level Document: VM3COP00.00 VOP00.00 VST Quality Statement policy and objectives
Revision Document ID164813
Date Revision 14 Oct 2024 Reviewed 14 Oct 2024
Top Level Document: VM3COP02.02 Viamed Company Responsibilitys organisation chart structure
Revision Document ID167103
Date Revision 06 Nov 2024 Reviewed 06 Nov 2024
Top Level Document: VOP 02 Personnel and Responsibility , Staff and Staffing Issues, Training, Roles and Tasks
Revision Document ID151817
Date Revision 21 May 2024 Reviewed 21 May 2024
Top Level Document: VOP 18 Maintenance Building, Fabric and Infrastructure
Revision Document ID119029
Date Revision 15 May 2023 Reviewed 15 May 2023
Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 18 Management Review VST
Revision Document ID159473
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
VM3COP02 Organisation Responsibilities Viamed
Revision Document ID17423
Date Revision 07 Sep 2016 Reviewed 07 Sep 2016
Explaination Quality Objectives
Revision Document ID18483
Date Revision 18 Jan 2017 Reviewed 18 Jan 2017
Explanation Control of documents
Revision Document ID21322
Date Revision 06 Aug 2017 Reviewed 06 Aug 2017
VM3COP19 Health and Safety
Revision Document ID21800
Date Revision 05 Sep 2017 Reviewed 05 Sep 2017
Explanation Employee Roles and Titles
Revision Document ID22144
Date Revision 20 Sep 2017 Reviewed 20 Sep 2017
Viamed Top Level Quality Objectives
Revision Document ID130426
Date Revision 27 Sep 2023 Reviewed 27 Sep 2023
Chart 40 Management review plan Issues followup
Revision Document ID22458
Date Revision 05 Oct 2017 Reviewed 05 Oct 2017
Chart 01 System and Documentation
Revision Document ID8675
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
Chart 02 Resource Management
Revision Document ID8676
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
How to Hold Intrastat Meetings
Revision Document ID8928
Date Revision 18 Oct 2011 Reviewed 18 Oct 2011
VM3COP24.01 Definitions of Risk
Revision Document ID75525
Date Revision 19 Nov 2021 Reviewed 19 Nov 2021
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 08 Training, Competence and Human Resources VST
Revision Document ID162731
Date Revision 19 Sep 2024 Reviewed 19 Sep 2024
Process: 22
Company Policys 16 Feb 2016
Process: 23
Company Objectives 16 Feb 2016
Process: 26
Company Resources 16 Feb 2016
Process: 7834
Financial Review 20 Sep 2017
Process: 27
Management Reviews And Quality Audits 16 Feb 2016
Process: 7750
Meeting With Management 14 Oct 2016
Process: 7753
Management Meeting Warehouse 22 Nov 2016
Process: 7093
BSI Audits Calander 09 Mar 2016
Process: 7739
Intrastats Amendment Log 12 Sep 2016
Process: 7743
Customer Complaints Paper File 26 Sep 2016
Process: 6931
Customer Complaints 09 Mar 2016
Process: 7833
Importance Of Effective Quality Management 20 Sep 2017
Process: 7199
Non Conformities Review Viamed 09 Mar 2016
Process: 7828
Review The Quality Policy Viamed 16 Sep 2017
Process: 7827
Review The Quality Policy VST 16 Sep 2017
Process: 7791
Price List Check 10 Mar 2017
Process: 7744
FDA Device Establishment Registration And Listing 28 Sep 2016
Process: 7697
Yearly Pricing Review 09 May 2016
Process: 7670
Humanmed general Issues 09 Mar 2016
Process: 7668
Responsibility Allocation : Upgrading Intrastats ISO Quality system 09 Mar 2016
5.1.2
5.1.2 Customer focus
Top management shall demonstrate leadership and commitment with respect to customer focus by
ensuring that:
a) customer and applicable statutory and regulatory requirements are determined, understood and
consistently met;
b) the risks and opportunities that can affect conformity of products and services and the ability to
enhance customer satisfaction are determined and addressed;
c) the focus on enhancing customer satisfaction is maintained. Customer focus		Top Level Document: VOP 07 Stock Control, Handling, Control of Labelling, Storage, Movement
Revision Document ID137933
Date Revision 27 Dec 2023 Reviewed 27 Dec 2023
Top Level Document: VOP 19 Feedback Customer Complaints Vigilance and Notifications Viamed Ltd
Revision Document ID132118
Date Revision 18 Oct 2023 Reviewed 18 Oct 2023
Top Level Document: VOP 03 Contract Review, Enquires, Office Processes
Revision Document ID77875
Date Revision 15 Dec 2021 Reviewed 21 May 2024
Top Level Document: Audit 01 Picking packing VST
Revision Document ID159405
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 02 Contract Review and Sales Order Processing VST
Revision Document ID163467
Date Revision 27 Sep 2024 Reviewed 27 Sep 2024
Top Level Document: Audit 16 Sales and Marketing VST
Revision Document ID159463
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
VM3COP20.01 Post In Distributing the Post
Revision Document ID103501
Date Revision 14 Nov 2022 Reviewed 14 Nov 2022
VM3COP10.02 Product Recall locate products out in the Field
Revision Document ID74788
Date Revision 12 Nov 2021 Reviewed 12 Nov 2021
Process: 7830
Review Q.A. Failures Report 18 Sep 2017
Process: 7825
Responsibility Allocation : Order Picking 06 Sep 2017
Process: 7822
Review Oxylink Stock 26 Jul 2017
Process: 7801
VST Price Review 17 May 2017
Process: 7797
Check Order Are Being Picked In Priority Order 10 May 2017
Process: 7791
Price List Check 10 Mar 2017
Process: 7761
Send VST Delivery Notifications 01 Feb 2017
Process: 7758
Check For GHX Orders 17 Jan 2017
Process: 7735
Ensure SOR`s Are Followed Up 01 Sep 2016
Process: 7734
Responsibility Allocation : Humanmed Order Processing 25 Aug 2016
Process: 7710
Responsibility Allocation : Proforma And Quote Processing 29 Jun 2016
Process: 7709
Delivered not Invoiced 28 Jun 2016
Process: 7697
Yearly Pricing Review 09 May 2016
Process: 7953
Vandagraph Delivery Notifications 26 May 2020
Process: 7691
Ship Sale Or Returns 21 Apr 2016
Process: 7690
Ship Repairs 21 Apr 2016
Process: 7686
Thorough Checking Of Awaiting Action Tray - Priority 8s 21 Apr 2016
Process: 7685
Repairs Ready For Invoice 18 Apr 2016
Process: 7684
Repairs Ready For Quote 18 Apr 2016
Process: 7683
Check Stock For Proforma 18 Apr 2016
Process: 7678
Check Catalog 360 Circle For Quotes And Orders 08 Apr 2016
Process: 7676
PDFing Of Invoices Viamed 17 Mar 2016
Process: 7674
Check Repairs Ready For Invoice List 10 Mar 2016
Process: 7673
Check Expiry Dated Stock 09 Mar 2016
Process: 7670
Humanmed general Issues 09 Mar 2016
Process: 7398
Responsibility Allocation : VST Stock Meeting UPS Shipping Fuel Surcharge 09 Mar 2016
Process: 7396
Responsibility Allocation : VST Stock Meeting `Goods Out` Review 09 Mar 2016
Process: 7394
Responsibility Allocation : VST Stock Meeting Repairs Review - General 09 Mar 2016
Process: 7390
Responsibility Allocation : VST Stock Meeting Returns Overview - Credits 09 Mar 2016
Process: 7389
Responsibility Allocation : VST Stock Meeting Returns Overview - From Customers 09 Mar 2016
Process: 7385
Responsibility Allocation : VST Stock Meeting Sales Forward Orders Review 09 Mar 2016
Process: 6938
Responsibility Allocation : Customer Database Updates 09 Mar 2016
Process: 6956
Responsibility Allocation : Sales Order Issues 09 Mar 2016
Process: 5871
Check Sale Or Returns 17 Feb 2016
Process: 5876
E.Commerce Cardea And Multiquote 17 Feb 2016
Process: 6898
GHX Web Pricing 09 Mar 2016
Process: 7090
Responsibility Allocation : Office Procedures 09 Mar 2016
Process: 5872
Check Sale Or Returns Export 17 Feb 2016
Process: 2
Answering Telephones 16 Feb 2016
Process: 5
Responsibility Allocation : Processing Of Sales Orders 16 Feb 2016
Process: 6
Responsibility Allocation : Updating Contact Management System 16 Feb 2016
Process: 7
Responsibility Allocation : Checking Of Sales Orders 16 Feb 2016
Process: 8
Responsibility Allocation : Order And Status Liaison With Customers 16 Feb 2016
Process: 9
Distribution Of Faxes 16 Feb 2016
Process: 10
Distribution Of Emails 16 Feb 2016
Process: 11
Distribution Of Post 16 Feb 2016
Process: 14
Fax Paper 16 Feb 2016
Process: 15
Filing and Archiving 16 Feb 2016
Process: 16
Responsibility Allocation : Photocopying 16 Feb 2016
Process: 21
Office Sales Projects 16 Feb 2016
Process: 36
Emailing Of Invoices 16 Feb 2016
Process: 5879
Responsibility Allocation : Customer Returning Goods On Our UPS Account 18 Feb 2016
Process: 5875
Check Paypal For Orders 17 Feb 2016
Process: 5882
Responsibility Allocation : Send Post To Humanmed 24 Feb 2016
Process: 5891
Processing Of Repair Quotes And Orders 25 Feb 2016
Process: 5892
Checking EBay And Amazon For Orders And Messages 25 Feb 2016
Process: 5893
Answering Website Questions 25 Feb 2016
Process: 5894
Checking Of Active List 25 Feb 2016
Process: 5895
Responsibility Allocation : Completing Office Job List 25 Feb 2016
Process: 5896
Responsibility Allocation : Ensuring ORD`s Are Taken To Goods Out And Invoices Are Retrieved 25 Feb 2016
Process: 5899
Proforma And Quote Chasing 25 Feb 2016
Process: 5901
Link Call Log Contacts To The CRM 02 Mar 2016
Process: 5913
Check For Humanmed Orders In Logistics Mailbox 03 Mar 2016
Process: 5943
Check Cardea And Multiquote 08 Mar 2016
Process: 5944
Responsibility Allocation : Chasing Lost Customers 08 Mar 2016
Process: 5945
Responsibility Allocation : Sending Samples 08 Mar 2016
Process: 5946
Responsibility Allocation : Sending Sale Or Returns 08 Mar 2016
Process: 5948
Adding New Accounts To Opera 08 Mar 2016
Process: 5949
Filling Credit Card Slips 08 Mar 2016
Process: 5947
Responsibility Allocation : Search For Distributors 08 Mar 2016
Process: 6958
Responsibility Allocation : Shipped Order Queries 09 Mar 2016
Process: 7693
Collect Repair Filing From Warehouse 22 Apr 2016
Process: 7699
Shred Sensitive Paperwork In JL Office 19 May 2016
Process: 7712
Review Inward Payments 01 Jul 2016
Process: 7752
SRS Folder 22 Nov 2016
Process: 7760
Send Service Offers 31 Jan 2017
Process: 7783
PDF VST Invoices And Purchase Orders 10 Feb 2017
Process: 7792
Shipped Order Success Report 13 Mar 2017
Process: 7795
Answering UK Web Questions 27 Apr 2017
Process: 5859
Review Un-shipped Parcels 17 Feb 2016
Process: 6954
Back Orders Review - By Customer 09 Mar 2016
Process: 7748
Check Repair Orders 10 Oct 2016
Process: 7749
Check Repair Quotes 10 Oct 2016
Process: 7838
Review VIAMED Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7839
Review VIAMED Feedback - Customer Complaints 23 Sep 2017
Process: 7840
Review VST Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7841
Review VST Feedback - Customer Complaints 23 Sep 2017
Process: 7842
Review VIAMED Product Feedback Negative 23 Sep 2017
Process: 7843
Review VST Product Feedback Negative 23 Sep 2017
Process: 7872
Embargo Countries NOT Allowed To Sell To 16 Oct 2017
Process: 8080
Review Back To Stock Report On Shopify 10 Sep 2024
Process: 7968
Shred CC Slips 06 Aug 2021
5.2
Policy
5.2.1
Top management shall establish, implement and maintain a quality policy that:
a) is appropriate to the purpose and context of the organization and supports its strategic direction;
b) provides a framework for setting quality objectives;
c) includes a commitment to satisfy applicable requirements;
d) includes a commitment to continual improvement of the quality management system. Establishing the quality policy		Top Level Document: VM3COP00.00 VOP00.00 Viamed Quality Statement policy and objectives
Revision Document ID164833
Date Revision 14 Oct 2024 Reviewed 04 Nov 2024
Top Level Document: VM3COP00.00 VOP00.00 VST Quality Statement policy and objectives
Revision Document ID164813
Date Revision 14 Oct 2024 Reviewed 14 Oct 2024
Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
VM3COP00.01 Company objectives
Revision Document ID22842
Date Revision 17 Oct 2017 Reviewed 17 Oct 2017
Process: 7833
Importance Of Effective Quality Management 20 Sep 2017
Process: 7828
Review The Quality Policy Viamed 16 Sep 2017
Process: 7827
Review The Quality Policy VST 16 Sep 2017
Process: 7668
Responsibility Allocation : Upgrading Intrastats ISO Quality system 09 Mar 2016
5.2.2
The quality policy shall:
a) be available and be maintained as documented information;
b) be communicated, understood and applied within the organization;
c) be available to relevant interested parties, as appropriate. Communicating the quality policy		Top Level Document: VM3COP00.00 VOP00.00 VST Quality Statement policy and objectives
Revision Document ID164813
Date Revision 14 Oct 2024 Reviewed 14 Oct 2024
Top Level Document: VOP 01 Documentation and Records, Control, Creation, Storage, Retrieval, Revision Control and Online Records
Revision Document ID120321
Date Revision 01 Jun 2023 Reviewed 01 Jun 2023
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7833
Importance Of Effective Quality Management 20 Sep 2017
Process: 7828
Review The Quality Policy Viamed 16 Sep 2017
Process: 7827
Review The Quality Policy VST 16 Sep 2017
Process: 7676
PDFing Of Invoices Viamed 17 Mar 2016
Process: 7668
Responsibility Allocation : Upgrading Intrastats ISO Quality system 09 Mar 2016
5.3
Top management shall ensure that the responsibilities and authorities for relevant roles are assigned,
communicated and understood within the organization.
Top management shall assign the responsibility and authority for:
a) ensuring that the quality management system conforms to the requirements of this
International Standard;
b) ensuring that the processes are delivering their intended outputs;
c) reporting on the performance of the quality management system and on opportunities for
improvement (see 10.1), in particular to top management;
d) ensuring the promotion of customer focus throughout the organization;
e) ensuring that the integrity of the quality management system is maintained when changes to the
quality management system are planned and implemented. Organizational roles, responsibilities and authorities		Top Level Document: VOP 02 Personnel and Responsibility , Staff and Staffing Issues, Training, Roles and Tasks
Revision Document ID151817
Date Revision 21 May 2024 Reviewed 21 May 2024
Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 21 Audit of Audit VST
Revision Document ID159487
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7744
FDA Device Establishment Registration And Listing 28 Sep 2016
Process: 7740
Weights Per Region Needed To Submit EC Sales List 13 Sep 2016
Process: 7668
Responsibility Allocation : Upgrading Intrastats ISO Quality system 09 Mar 2016
Process: 7387
Responsibility Allocation : VST Stock Meeting Purchase Order Requirements 09 Mar 2016

6 Planning

6
Planning 		Process: 7433
Responsibility Allocation : VST Board Directors Meeting 09 Mar 2016
6.1
Actions to address risks and opportunities
6.1
When planning for the quality management system, the organization shall consider the issues
referred to in 4.1 and the requirements referred to in 4.2 and determine the risks and opportunities that
need to be addressed to:
a) give assurance that the quality management system can achieve its intended result(s);
b) enhance desirable effects;
c) prevent, or reduce, undesired effects;
d) achieve improvement. 		Top Level Document: VOP 24 Needs, Risks and Expectations of External Parties
Revision Document ID99512
Date Revision 22 Sep 2022 Reviewed 22 Sep 2022
Top Level Document: Need Risks and Expectations of External Parties VST
Revision Document ID74925
Date Revision 15 Nov 2021 Reviewed 15 Nov 2021
Top Level Document: Audit 18 Management Review VST
Revision Document ID159473
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
VM3COP24.01 Definitions of Risk
Revision Document ID75525
Date Revision 19 Nov 2021 Reviewed 19 Nov 2021
Process: 7670
Humanmed general Issues 09 Mar 2016
6.1.2
The organization shall plan:
a) actions to address these risks and opportunities;
b) how to:
1) integrate and implement the actions into its quality management system processes (see 4.4);
2) evaluate the effectiveness of these actions.
Actions taken to address risks and opportunities shall be proportionate to the potential impact on the
conformity of products and services.
NOTE 1 Options to address risks can include avoiding risk, taking risk in order to pursue an opportunity,
eliminating the risk source, changing the likelihood or consequences, sharing the risk, or retaining risk by
informed decision.
NOTE 2 Opportunities can lead to the adoption of new practices, launching new products, opening new
markets, addressing new customers, building partnerships, using new technology and other desirable and viable
possibilities to address the organization’s or its customers’ needs.		Top Level Document: Audit 12 CE Files VST
Revision Document ID159451
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 18 Management Review VST
Revision Document ID159473
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7832
Cleardown Emailed Invoices 20 Sep 2017
Process: 7809
Pro-Active Marketing 06 Jun 2017
Process: 7673
Check Expiry Dated Stock 09 Mar 2016
Process: 7664
Responsibility Allocation : Marketing Job Logger 09 Mar 2016
Process: 7394
Responsibility Allocation : VST Stock Meeting Repairs Review - General 09 Mar 2016
6.2

Quality objectives and planning to achieve them
6.2.1
The organization shall establish quality objectives at relevant functions, levels and processes
needed for the quality management system.
The quality objectives shall:
a) be consistent with the quality policy;
b) be measurable;
c) take into account applicable requirements;
d) be relevant to conformity of products and services and to enhancement of customer satisfaction;
e) be monitored;
f) be communicated;
g) be updated as appropriate.
The organization shall maintain documented information on the quality objectives 		Top Level Document: VOP 13 Process Monitoring, System Reviews, Audits, Management Reviews Analysis Data PMS Post Market
Revision Document ID135771
Date Revision 28 Nov 2023 Reviewed 28 Nov 2023
Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7830
Review Q.A. Failures Report 18 Sep 2017
Process: 7828
Review The Quality Policy Viamed 16 Sep 2017
Process: 7827
Review The Quality Policy VST 16 Sep 2017
Process: 7825
Responsibility Allocation : Order Picking 06 Sep 2017
Process: 7822
Review Oxylink Stock 26 Jul 2017
Process: 7797
Check Order Are Being Picked In Priority Order 10 May 2017
Process: 7761
Send VST Delivery Notifications 01 Feb 2017
Process: 7760
Send Service Offers 31 Jan 2017
Process: 7734
Responsibility Allocation : Humanmed Order Processing 25 Aug 2016
Process: 7710
Responsibility Allocation : Proforma And Quote Processing 29 Jun 2016
Process: 7709
Delivered not Invoiced 28 Jun 2016
Process: 7953
Vandagraph Delivery Notifications 26 May 2020
Process: 7691
Ship Sale Or Returns 21 Apr 2016
Process: 7690
Ship Repairs 21 Apr 2016
Process: 7686
Thorough Checking Of Awaiting Action Tray - Priority 8s 21 Apr 2016
Process: 7685
Repairs Ready For Invoice 18 Apr 2016
Process: 7684
Repairs Ready For Quote 18 Apr 2016
Process: 7683
Check Stock For Proforma 18 Apr 2016
Process: 7678
Check Catalog 360 Circle For Quotes And Orders 08 Apr 2016
Process: 7674
Check Repairs Ready For Invoice List 10 Mar 2016
Process: 7673
Check Expiry Dated Stock 09 Mar 2016
Process: 7670
Humanmed general Issues 09 Mar 2016
Process: 7668
Responsibility Allocation : Upgrading Intrastats ISO Quality system 09 Mar 2016
Process: 7398
Responsibility Allocation : VST Stock Meeting UPS Shipping Fuel Surcharge 09 Mar 2016
Process: 7396
Responsibility Allocation : VST Stock Meeting `Goods Out` Review 09 Mar 2016
Process: 7394
Responsibility Allocation : VST Stock Meeting Repairs Review - General 09 Mar 2016
Process: 7389
Responsibility Allocation : VST Stock Meeting Returns Overview - From Customers 09 Mar 2016
Process: 7387
Responsibility Allocation : VST Stock Meeting Purchase Order Requirements 09 Mar 2016
Process: 7385
Responsibility Allocation : VST Stock Meeting Sales Forward Orders Review 09 Mar 2016
Process: 6938
Responsibility Allocation : Customer Database Updates 09 Mar 2016
Process: 6956
Responsibility Allocation : Sales Order Issues 09 Mar 2016
Process: 7090
Responsibility Allocation : Office Procedures 09 Mar 2016
Process: 6898
GHX Web Pricing 09 Mar 2016
Process: 5871
Check Sale Or Returns 17 Feb 2016
Process: 5876
E.Commerce Cardea And Multiquote 17 Feb 2016
Process: 5872
Check Sale Or Returns Export 17 Feb 2016
Process: 2
Answering Telephones 16 Feb 2016
Process: 3
Responsibility Allocation : Meeting And Greeting Visitors To The Company 16 Feb 2016
Process: 4
Responsibility Allocation : Assisting With Refreshments For Visitors 16 Feb 2016
Process: 5
Responsibility Allocation : Processing Of Sales Orders 16 Feb 2016
Process: 6
Responsibility Allocation : Updating Contact Management System 16 Feb 2016
Process: 7
Responsibility Allocation : Checking Of Sales Orders 16 Feb 2016
Process: 8
Responsibility Allocation : Order And Status Liaison With Customers 16 Feb 2016
Process: 10
Distribution Of Emails 16 Feb 2016
Process: 11
Distribution Of Post 16 Feb 2016
Process: 14
Fax Paper 16 Feb 2016
Process: 15
Filing and Archiving 16 Feb 2016
Process: 16
Responsibility Allocation : Photocopying 16 Feb 2016
Process: 21
Office Sales Projects 16 Feb 2016
Process: 36
Emailing Of Invoices 16 Feb 2016
Process: 5875
Check Paypal For Orders 17 Feb 2016
Process: 5879
Responsibility Allocation : Customer Returning Goods On Our UPS Account 18 Feb 2016
Process: 5882
Responsibility Allocation : Send Post To Humanmed 24 Feb 2016
Process: 5891
Processing Of Repair Quotes And Orders 25 Feb 2016
Process: 5892
Checking EBay And Amazon For Orders And Messages 25 Feb 2016
Process: 5893
Answering Website Questions 25 Feb 2016
Process: 5894
Checking Of Active List 25 Feb 2016
Process: 5895
Responsibility Allocation : Completing Office Job List 25 Feb 2016
Process: 5896
Responsibility Allocation : Ensuring ORD`s Are Taken To Goods Out And Invoices Are Retrieved 25 Feb 2016
Process: 5899
Proforma And Quote Chasing 25 Feb 2016
Process: 5901
Link Call Log Contacts To The CRM 02 Mar 2016
Process: 5913
Check For Humanmed Orders In Logistics Mailbox 03 Mar 2016
Process: 5943
Check Cardea And Multiquote 08 Mar 2016
Process: 5944
Responsibility Allocation : Chasing Lost Customers 08 Mar 2016
Process: 5945
Responsibility Allocation : Sending Samples 08 Mar 2016
Process: 5946
Responsibility Allocation : Sending Sale Or Returns 08 Mar 2016
Process: 5947
Responsibility Allocation : Search For Distributors 08 Mar 2016
Process: 5948
Adding New Accounts To Opera 08 Mar 2016
Process: 5949
Filling Credit Card Slips 08 Mar 2016
Process: 6958
Responsibility Allocation : Shipped Order Queries 09 Mar 2016
Process: 7676
PDFing Of Invoices Viamed 17 Mar 2016
Process: 7693
Collect Repair Filing From Warehouse 22 Apr 2016
Process: 7699
Shred Sensitive Paperwork In JL Office 19 May 2016
Process: 7712
Review Inward Payments 01 Jul 2016
Process: 7735
Ensure SOR`s Are Followed Up 01 Sep 2016
Process: 7752
SRS Folder 22 Nov 2016
Process: 7758
Check For GHX Orders 17 Jan 2017
Process: 7783
PDF VST Invoices And Purchase Orders 10 Feb 2017
Process: 7795
Answering UK Web Questions 27 Apr 2017
Process: 5859
Review Un-shipped Parcels 17 Feb 2016
Process: 6954
Back Orders Review - By Customer 09 Mar 2016
Process: 7748
Check Repair Orders 10 Oct 2016
Process: 7749
Check Repair Quotes 10 Oct 2016
Process: 7996
Verification Repairs Older Repairs 07 Feb 2022
Process: 8084
**VST Accounts On Stop 31 Dec 2024
6.2.2
When planning how to achieve its quality objectives, the organization shall determine:
a) what will be done;
b) what resources will be required;
c) who will be responsible;
d) when it will be completed;
e) how the results will be evaluated.		Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7387
Responsibility Allocation : VST Stock Meeting Purchase Order Requirements 09 Mar 2016
Process: 7947
8010004 - JJ-CCR Oxygen Sensor Orders 04 Mar 2020
Process: 7996
Verification Repairs Older Repairs 07 Feb 2022
6.3
When the organization determines the need for changes to the quality management system, the changes
shall be carried out in a planned manner (see 4.4).
The organization shall consider:
a) the purpose of the changes and their potential consequences;
b) the integrity of the quality management system;
c) the availability of resources;
d) the allocation or reallocation of responsibilities and authorities. Planning of changes		Top Level Document: VOP 02 Personnel and Responsibility , Staff and Staffing Issues, Training, Roles and Tasks
Revision Document ID151817
Date Revision 21 May 2024 Reviewed 21 May 2024
Top Level Document: VOP 01 Documentation and Records, Control, Creation, Storage, Retrieval, Revision Control and Online Records
Revision Document ID120321
Date Revision 01 Jun 2023 Reviewed 01 Jun 2023
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Upgrading of the ISO Systems 2016 - 2017
Revision Document ID22140
Date Revision 20 Sep 2017 Reviewed 20 Sep 2017
Explanation Employee Roles Titles Responsibilitys Processes and Repeating Tasks Monitoring
Revision Document ID22287
Date Revision 27 Sep 2017 Reviewed 27 Sep 2017
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024

7 Support

7
Support
7.1
Resources
7.1.1 General
The organization shall determine and provide the resources needed for the establishment,
implementation, maintenance and continual improvement of the quality management system.
The organization shall consider:
a) the capabilities of, and constraints on, existing internal resources;
b) what needs to be obtained from external providers. General		Top Level Document: Audit 18 Management Review VST
Revision Document ID159473
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7814
Responsibility Allocation : Viamed Repairs 06 Jun 2017
Process: 7670
Humanmed general Issues 09 Mar 2016
Process: 7840
Review VST Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7841
Review VST Feedback - Customer Complaints 23 Sep 2017
Process: 7843
Review VST Product Feedback Negative 23 Sep 2017
Process: 8015
Review VST Product Feedback Positive 25 Jul 2022
Process: 8017
Review VST Customer Feedback Positive 25 Jul 2022
7.1.2
The organization shall determine and provide the persons necessary for the effective implementation
of its quality management system and for the operation and control of its processes. People		Top Level Document: VOP 12 Training
Revision Document ID166222
Date Revision 25 Oct 2024 Reviewed 25 Oct 2024
Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Employee Roles
Revision Document ID20125
Date Revision 16 May 2017 Reviewed 16 May 2017
Audit 08 Training, Competence and Human Resources VST
Revision Document ID162731
Date Revision 19 Sep 2024 Reviewed 19 Sep 2024
Process: 7713
Review Roles And Responsibilitys 17 Aug 2016
Process: 7793
Team Review Meeting 16 Mar 2017
Process: 7759
Health Declaration Sheet 23 Jan 2017
Process: 7670
Humanmed general Issues 09 Mar 2016
7.1.3
The organization shall determine, provide and maintain the infrastructure necessary for the operation
of its processes and to achieve conformity of products and services.
NOTE Infrastructure can include:
a) buildings and associated utilities;
b) equipment, including hardware and software;
c) transportation resources;
d) information and communication technology. Infrastructure		Top Level Document: VOP 18 Maintenance Building, Fabric and Infrastructure
Revision Document ID119029
Date Revision 15 May 2023 Reviewed 15 May 2023
Top Level Document: VOP 06 Measurement Control Viamed VST, Calibration, QA Stock
Revision Document ID168580
Date Revision 22 Nov 2024 Reviewed 22 Nov 2024
Top Level Document: VOP 11 Equipment Control, Office, Warehouse, Pcs and Equipment
Revision Document ID31008
Date Revision 30 Sep 2019 Reviewed 30 Sep 2019
Top Level Document: Audit 15 Production VST
Revision Document ID159457
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Employee Roles
Revision Document ID20125
Date Revision 16 May 2017 Reviewed 16 May 2017
Ghyll House Fire Certificate
Revision Document ID12303
Date Revision 15 Mar 2013 Reviewed 15 Mar 2013
HSE Fire / Exit Escape route Basement floor plans
Revision Document ID127738
Date Revision 25 Aug 2023 Reviewed 04 Nov 2024
HSE Fire / Exit Escape route Ghyll House floor plans
Revision Document ID95898
Date Revision 04 Aug 2022 Reviewed 04 Nov 2024
VM3COP20.35 Ups Calculator
Revision Document ID88671
Date Revision 05 May 2022 Reviewed 05 May 2022
VM3COP03.05 Procedures for customer returning goods on our UPS account number
Revision Document ID17155
Date Revision 05 Jul 2016 Reviewed 05 Jul 2016
FIRE Report Premisis
Revision Document ID82517
Date Revision 15 Feb 2022 Reviewed 15 Feb 2024
HSE Fire / Exit Escape route Ground Floor plans
Revision Document ID127734
Date Revision 25 Aug 2023 Reviewed 04 Nov 2024
HSE Fire Risk Assessment
Revision Document ID21790
Date Revision 04 Sep 2017 Reviewed 04 Sep 2017
CPM 21 Fire Exit / Escape Route Procedures
Revision Document ID21892
Date Revision 07 Sep 2017 Reviewed 07 Sep 2017
Explanation Employee Roles and Titles
Revision Document ID22144
Date Revision 20 Sep 2017 Reviewed 20 Sep 2017
HSE Fire Exit / Escape Route Ground Floor plans Document
Revision Document ID2558
Date Revision 01 Aug 2007 Reviewed 01 Aug 2007
DO NOT USE VM3COP11 Calibration
Revision Document ID8713
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
VM3COP20.07 UPS Procedures
Revision Document ID8722
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
HSE Fire Safety Risk Assessment
Revision Document ID892
Date Revision 25 Oct 2006 Reviewed 25 Oct 2006
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 19 Health and Safety, Working Conditions and Building Fabric Issues VST
Revision Document ID159481
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7091
Calibration Index 09 Mar 2016
Process: 7745
UPS Invoices Viamed 06 Oct 2016
Process: 7746
UPS Invoices VST 06 Oct 2016
Process: 7747
UPS Invoices Vandagraph 06 Oct 2016
Process: 7120
General Maintenance Requirements 09 Mar 2016
Process: 5940
Thumb Nail Processor 07 Mar 2016
Process: 7739
Intrastats Amendment Log 12 Sep 2016
Process: 7129
Intrastats Cross Reference Database Tables Updates 09 Mar 2016
Process: 7126
Intrastats Requested Page updates 09 Mar 2016
Process: 5905
Responsibility Allocation : Price Checking 02 Mar 2016
Process: 5866
UPS Shipping Fuel Surcharge 17 Feb 2016
Process: 6972
UPS Shipping Fuel Surcharge 09 Mar 2016
Process: 5903
Responsibility Allocation : Weather Station 02 Mar 2016
Process: 7711
Import Bank CSV 01 Jul 2016
Process: 7706
Update Virus Software And Scan For Viruses 10 Jun 2016
Process: 46
Responsibility Allocation : Backup Server Status 16 Feb 2016
Process: 48
Responsibility Allocation : Internet 16 Feb 2016
Process: 45
Responsibility Allocation : Main Server Status 16 Feb 2016
Process: 44
Secure Socket Level Certificate 16 Feb 2016
Process: 49
Responsibility Allocation : Wifi 16 Feb 2016
Process: 50
Responsibility Allocation : Guest Access Wifi 16 Feb 2016
Process: 5941
Responsibility Allocation : Replace Main Server 07 Mar 2016
Process: 5939
Responsibility Allocation : Email ISP Routing 05 Mar 2016
Process: 7121
Responsibility Allocation : General Computer Maintenance 09 Mar 2016
Process: 7125
Responsibility Allocation : Intrastats Urgent Problems 09 Mar 2016
Process: 7124
Responsibility Allocation : Intrastats 09 Mar 2016
Process: 7127
Responsibility Allocation : Intrastats Unfinished in progress Processes 09 Mar 2016
Process: 7128
Responsibility Allocation : Intrastats Future Features needed 09 Mar 2016
Process: 7133
Responsibility Allocation : Intrastats Contact Manager 09 Mar 2016
Process: 7704
Responsibility Allocation : Computer Failure Diagnostics 24 May 2016
Process: 7835
Electrics Need Checking 20 Sep 2017
Process: 7836
Central Heating For Winter 20 Sep 2017
Process: 7832
Cleardown Emailed Invoices 20 Sep 2017
Process: 7823
Saftey Tester Data 02 Aug 2017
Process: 7805
Empty Kitchen Bins 22 May 2017
Process: 7804
Sweep Kitchen Floor 22 May 2017
Process: 7803
Dishwashing 22 May 2017
Process: 7802
Clean Kitchen Sides 22 May 2017
Process: 7756
Carbon Monoxide Alarm 05 Jan 2017
Process: 7742
Boiler Check 26 Sep 2016
Process: 7698
Clean Toilets 17 May 2016
Process: 7687
Vandagraph Duckets 21 Apr 2016
Process: 7672
Off Site Backup 09 Mar 2016
Process: 7402
Responsibility Allocation : VST Calibration P.A.T. Testing 09 Mar 2016
Process: 7401
Responsibility Allocation : VST Calibration 09 Mar 2016
Process: 7857
Software Validation Stock Tracking Check 01 Oct 2017
Process: 5851
Duplicate Documents 17 Feb 2016
Process: 59
Out Of Date Documents 17 Feb 2016
Process: 7850
Software Validation Scan Incorrect Product 01 Oct 2017
Process: 7851
Software Validation Scan Un-QA Product To Order 01 Oct 2017
Process: 7852
Software Validation Expired Stock 01 Oct 2017
Process: 7853
Software Validation Non Sell Able Shelf 01 Oct 2017
Process: 7854
Software Validation In Production List 01 Oct 2017
Process: 7855
Software Validation - Production Lists 01 Oct 2017
Process: 7856
Software Validation Unchecked Orders 01 Oct 2017
Process: 7870
Software Validation Non Conformance Product Risk Feedback Loop 15 Oct 2017
Process: 7869
Hand Drill Checklist 13 Oct 2017
Process: 7868
Pillar Drill Checklist 13 Oct 2017
Process: 7867
Bandsaw Checklist 13 Oct 2017
Process: 7866
Oxygen Cylinder Check 13 Oct 2017
Process: 7865
Software Validation Conflicting Audits 07 Oct 2017
Process: 7864
ESD Work Stations 07 Oct 2017
7.1.4
The organization shall determine, provide and maintain the environment necessary for the operation
of its processes and to achieve conformity of products and services.
NOTE A suitable environment can be a combination of human and physical factors, such as:
a)   social (e.g. non-discriminatory, calm, non-confrontational);
b)   psychological (e.g. stress-reducing, burnout prevention, emotionally protective);
c)   physical (e.g. temperature, heat, humidity, light, airflow, hygiene, noise).
These factors can differ substantially depending on the products and services provided. Environment for the operation of processes		Top Level Document: VOP 12 Training
Revision Document ID166222
Date Revision 25 Oct 2024 Reviewed 25 Oct 2024
Top Level Document: VOP 16 Health and Safety, Company Personnel Manual
Revision Document ID31032
Date Revision 30 Sep 2019 Reviewed 30 Sep 2019
Top Level Document: VOP 18 Maintenance Building, Fabric and Infrastructure
Revision Document ID119029
Date Revision 15 May 2023 Reviewed 15 May 2023
Top Level Document: VOP 02 Personnel and Responsibility , Staff and Staffing Issues, Training, Roles and Tasks
Revision Document ID151817
Date Revision 21 May 2024 Reviewed 21 May 2024
Top Level Document: Audit 07 Handling and Storage VST
Revision Document ID159441
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Fire risk assessment 15/17 Station Road
Revision Document ID165967
Date Revision 24 Oct 2024 Reviewed 24 Oct 2024
CPM 25 Health and Safety Policy Viamed
Revision Document ID14332
Date Revision 25 Sep 2014 Reviewed 04 Sep 2017
CPM 39 Smoking Policy
Revision Document ID6782
Date Revision 15 Feb 2010 Reviewed 15 Feb 2010
CPM 16 Dress Code
Revision Document ID7055
Date Revision 26 Apr 2010 Reviewed 22 Jul 2014
CPM 15 Disciplinary Procedures
Revision Document ID142873
Date Revision 21 Feb 2024 Reviewed 21 Feb 2024
Audit 08 Training, Competence and Human Resources VST
Revision Document ID162731
Date Revision 19 Sep 2024 Reviewed 19 Sep 2024
Audit 19 Health and Safety, Working Conditions and Building Fabric Issues VST
Revision Document ID159481
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
HSE Workplace Safety Environment and Harassment Risk Assessment Questionnaire
Revision Document ID165826
Date Revision 23 Oct 2024 Reviewed 23 Oct 2024
Process: 7750
Meeting With Management 14 Oct 2016
Process: 7120
General Maintenance Requirements 09 Mar 2016
Process: 7753
Management Meeting Warehouse 22 Nov 2016
Process: 7836
Central Heating For Winter 20 Sep 2017
Process: 7811
Responsibility Allocation : General Area 06 Jun 2017
Process: 7806
Watering Plants 22 May 2017
Process: 7698
Clean Toilets 17 May 2016
Process: 7845
7.1.4 Environment Of Operations 25 Sep 2017
7.1.5
Monitoring and measuring resources
7.1.5.1
7.1.5.1 General
The organization shall determine and provide the resources needed to ensure valid and reliable
results when monitoring or measuring is used to verify the conformity of products and services to
requirements.
The organization shall ensure that the resources provided:
a) are suitable for the specific type of monitoring and measurement activities being undertaken;
b) are maintained to ensure their continuing fitness for their purpose.
The organization shall retain appropriate documented information as evidence of fitness for purpose of
the monitoring and measurement resources. General		Top Level Document: VOP 06 Measurement Control Viamed VST, Calibration, QA Stock
Revision Document ID168580
Date Revision 22 Nov 2024 Reviewed 22 Nov 2024
Top Level Document: Audit 07 Handling and Storage VST
Revision Document ID159441
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 06 VST Ltd Calibration
Revision Document ID168076
Date Revision 18 Nov 2024 Reviewed 18 Nov 2024
Process: 6949
Responsibility Allocation : VIAMED Stock Meeting QA Processing 09 Mar 2016
Process: 7689
Move Stock From QA Shelf To Stock Shelf Monday 21 Apr 2016
Process: 7694
Move Stock From QA Shelf To Stock Shelf Tuesday 28 Apr 2016
Process: 7695
Top Up Quick Shipping Shelves 28 Apr 2016
Process: 7830
Review Q.A. Failures Report 18 Sep 2017
Process: 7794
V1000 Commissions Review 30 Mar 2017
Process: 7705
Checking For Uploaded Files 08 Jun 2016
Process: 7690
Ship Repairs 21 Apr 2016
Process: 7676
PDFing Of Invoices Viamed 17 Mar 2016
Process: 7673
Check Expiry Dated Stock 09 Mar 2016
Process: 7670
Humanmed general Issues 09 Mar 2016
Process: 7394
Responsibility Allocation : VST Stock Meeting Repairs Review - General 09 Mar 2016
7.1.5.2
When measurement traceability is a requirement, or is considered by the organization to be an essential
part of providing confidence in the validity of measurement results, measuring equipment shall be:
a) calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards
traceable to international or national measurement standards; when no such standards exist, the
basis used for calibration or verification shall be retained as documented information;
b) identified in order to determine their status;
c) safeguarded from adjustments, damage or deterioration that would invalidate the calibration
status and subsequent measurement results.
The organization shall determine if the validity of previous measurement results has been adversely
affected when measuring equipment is found to be unfit for its intended purpose, and shall take
appropriate action as necessary Measurement traceability		Top Level Document: VOP 06 Measurement Control Viamed VST, Calibration, QA Stock
Revision Document ID168580
Date Revision 22 Nov 2024 Reviewed 22 Nov 2024
Top Level Document: VOP 07 Stock Control, Handling, Control of Labelling, Storage, Movement
Revision Document ID137933
Date Revision 27 Dec 2023 Reviewed 27 Dec 2023
Top Level Document: VOP 11 Equipment Control, Office, Warehouse, Pcs and Equipment
Revision Document ID31008
Date Revision 30 Sep 2019 Reviewed 30 Sep 2019
Top Level Document: Audit 06 VST Ltd Calibration
Revision Document ID168076
Date Revision 18 Nov 2024 Reviewed 18 Nov 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7830
Review Q.A. Failures Report 18 Sep 2017
Process: 7823
Saftey Tester Data 02 Aug 2017
Process: 7814
Responsibility Allocation : Viamed Repairs 06 Jun 2017
Process: 7813
Responsibility Allocation : VST Repairs 06 Jun 2017
Process: 7812
Responsibility Allocation : Vandagraph Repairs 06 Jun 2017
Process: 7798
Orders And Items Shipped Per Month 10 May 2017
Process: 7744
FDA Device Establishment Registration And Listing 28 Sep 2016
Process: 7705
Checking For Uploaded Files 08 Jun 2016
Process: 7693
Collect Repair Filing From Warehouse 22 Apr 2016
Process: 7692
Responsibility Allocation : Take Complete Repair Paperwork To Office 22 Apr 2016
Process: 7673
Check Expiry Dated Stock 09 Mar 2016
Process: 7670
Humanmed general Issues 09 Mar 2016
Process: 7401
Responsibility Allocation : VST Calibration 09 Mar 2016
Process: 7048
Control of monitoring and measuring devices 09 Mar 2016
7.1.6
The organization shall determine the knowledge necessary for the operation of its processes and to
achieve conformity of products and services.
This knowledge shall be maintained and be made available to the extent necessary.
When addressing changing needs and trends, the organization shall consider its current knowledge
and determine how to acquire or access any necessary additional knowledge and required updates.
NOTE 1 Organizational knowledge is knowledge specific to the organization; it is generally gained by
experience. It is information that is used and shared to achieve the organization’s objectives.
NOTE 2 Organizational knowledge can be based on:
a)   internal sources (e.g. intellectual property; knowledge gained from experience; lessons learned from
failures and successful projects; capturing and sharing undocumented knowledge and experience; the results of
improvements in processes, products and services);
b)   external sources (e.g. standards; academia; conferences; gathering knowledge from customers or
external providers) Organizational knowledge		Top Level Document: Audit 12 CE Files VST
Revision Document ID159451
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 08 Training, Competence and Human Resources VST
Revision Document ID162731
Date Revision 19 Sep 2024 Reviewed 19 Sep 2024
Process: 7830
Review Q.A. Failures Report 18 Sep 2017
Process: 7744
FDA Device Establishment Registration And Listing 28 Sep 2016
Process: 7673
Check Expiry Dated Stock 09 Mar 2016
Process: 7670
Humanmed general Issues 09 Mar 2016
Process: 7387
Responsibility Allocation : VST Stock Meeting Purchase Order Requirements 09 Mar 2016
Process: 7863
Maintain Repair Codes List 05 Oct 2017
7.2
7.2 Competence
The organization shall:
a) determine the necessary competence of person(s) doing work under its control that affects the
performance and effectiveness of the quality management system;
b) ensure that these persons are competent on the basis of appropriate education, training, or
experience;
c) where applicable, take actions to acquire the necessary competence, and evaluate the effectiveness
of the actions taken;
d) retain appropriate documented information as evidence of competence.
NOTE Applicable actions can include, for example, the provision of training to, the mentoring of, or the reassignment
of currently employed persons; or the hiring or contracting of competent persons. Competence		Top Level Document: VOP 02 Personnel and Responsibility , Staff and Staffing Issues, Training, Roles and Tasks
Revision Document ID151817
Date Revision 21 May 2024 Reviewed 21 May 2024
Top Level Document: VOP 12 Training
Revision Document ID166222
Date Revision 25 Oct 2024 Reviewed 25 Oct 2024
Explanation Employee Roles and Titles
Revision Document ID22144
Date Revision 20 Sep 2017 Reviewed 20 Sep 2017
Audit 08 Training, Competence and Human Resources VST
Revision Document ID162731
Date Revision 19 Sep 2024 Reviewed 19 Sep 2024
Audit 19 Health and Safety, Working Conditions and Building Fabric Issues VST
Revision Document ID159481
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7673
Check Expiry Dated Stock 09 Mar 2016
7.3
The organization shall ensure that persons doing work under the organization’s control are aware of:
a) the quality policy;
b) relevant quality objectives;
c) their contribution to the effectiveness of the quality management system, including the benefits of
improved performance;
d) the implications of not conforming with the quality management system requirements. Awareness		Top Level Document: VOP 02 Personnel and Responsibility , Staff and Staffing Issues, Training, Roles and Tasks
Revision Document ID151817
Date Revision 21 May 2024 Reviewed 21 May 2024
Top Level Document: VOP 12 Training
Revision Document ID166222
Date Revision 25 Oct 2024 Reviewed 25 Oct 2024
Explanation Employee Roles and Titles
Revision Document ID22144
Date Revision 20 Sep 2017 Reviewed 20 Sep 2017
Audit 08 Training, Competence and Human Resources VST
Revision Document ID162731
Date Revision 19 Sep 2024 Reviewed 19 Sep 2024
Audit 19 Health and Safety, Working Conditions and Building Fabric Issues VST
Revision Document ID159481
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7673
Check Expiry Dated Stock 09 Mar 2016
Process: 7668
Responsibility Allocation : Upgrading Intrastats ISO Quality system 09 Mar 2016
7.4
7.4 Communication
The organization shall determine the internal and external communications relevant to the quality
management system, including:
a) on what it will communicate;
b) when to communicate;
c) with whom to communicate;
d) how to communicate;
e) who communicates. Communication		Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
VM3COP27.01 Searching Intrastats Issues
Revision Document ID6657
Date Revision 02 Nov 2009 Reviewed 02 Nov 2009
VM3COP27.17 Complete Auto_calender Issues
Revision Document ID16995
Date Revision 26 May 2016 Reviewed 26 May 2016
VM3COP27.36 Auto Close Issues
Revision Document ID17082
Date Revision 24 Jun 2016 Reviewed 24 Jun 2016
Overview Issues Meeting Headers List
Revision Document ID22169
Date Revision 22 Sep 2017 Reviewed 22 Sep 2017
Issues Overview
Revision Document ID23112
Date Revision 22 Oct 2017 Reviewed 22 Oct 2017
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 08 Training, Competence and Human Resources VST
Revision Document ID162731
Date Revision 19 Sep 2024 Reviewed 19 Sep 2024
Process: 7673
Check Expiry Dated Stock 09 Mar 2016
7.5
Documented information
7.5.1
7.5.1 General
The organization’s quality management system shall include:
a) documented information required by this International Standard;
b) documented information determined by the organization as being necessary for the effectiveness
of the quality management system.
NOTE The extent of documented information for a quality management system can differ from one
organization to another due to:
—   the size of organization and its type of activities, processes, products and services;
—   the complexity of processes and their interactions;
— the competence of persons. General		Top Level Document: VOP 01 Documentation and Records, Control, Creation, Storage, Retrieval, Revision Control and Online Records
Revision Document ID120321
Date Revision 01 Jun 2023 Reviewed 01 Jun 2023
Top Level Document: VM3COP00.00 VOP00.00 VST Quality Statement policy and objectives
Revision Document ID164813
Date Revision 14 Oct 2024 Reviewed 14 Oct 2024
Top Level Document: VM3COP00.00 VOP00.00 Viamed Quality Statement policy and objectives
Revision Document ID164833
Date Revision 14 Oct 2024 Reviewed 04 Nov 2024
Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Explaination Quality Objectives
Revision Document ID18483
Date Revision 18 Jan 2017 Reviewed 18 Jan 2017
Explanation Employee Roles and Titles
Revision Document ID22144
Date Revision 20 Sep 2017 Reviewed 20 Sep 2017
VM3COP00.01 Company objectives
Revision Document ID22842
Date Revision 17 Oct 2017 Reviewed 17 Oct 2017
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7744
FDA Device Establishment Registration And Listing 28 Sep 2016
Process: 7734
Responsibility Allocation : Humanmed Order Processing 25 Aug 2016
Process: 7710
Responsibility Allocation : Proforma And Quote Processing 29 Jun 2016
Process: 7709
Delivered not Invoiced 28 Jun 2016
Process: 7953
Vandagraph Delivery Notifications 26 May 2020
Process: 7693
Collect Repair Filing From Warehouse 22 Apr 2016
Process: 7692
Responsibility Allocation : Take Complete Repair Paperwork To Office 22 Apr 2016
Process: 7690
Ship Repairs 21 Apr 2016
Process: 7686
Thorough Checking Of Awaiting Action Tray - Priority 8s 21 Apr 2016
Process: 7685
Repairs Ready For Invoice 18 Apr 2016
Process: 7684
Repairs Ready For Quote 18 Apr 2016
Process: 7683
Check Stock For Proforma 18 Apr 2016
Process: 7678
Check Catalog 360 Circle For Quotes And Orders 08 Apr 2016
Process: 7674
Check Repairs Ready For Invoice List 10 Mar 2016
Process: 7668
Responsibility Allocation : Upgrading Intrastats ISO Quality system 09 Mar 2016
Process: 7398
Responsibility Allocation : VST Stock Meeting UPS Shipping Fuel Surcharge 09 Mar 2016
Process: 7396
Responsibility Allocation : VST Stock Meeting `Goods Out` Review 09 Mar 2016
Process: 7390
Responsibility Allocation : VST Stock Meeting Returns Overview - Credits 09 Mar 2016
Process: 7385
Responsibility Allocation : VST Stock Meeting Sales Forward Orders Review 09 Mar 2016
Process: 6938
Responsibility Allocation : Customer Database Updates 09 Mar 2016
Process: 6956
Responsibility Allocation : Sales Order Issues 09 Mar 2016
Process: 7090
Responsibility Allocation : Office Procedures 09 Mar 2016
Process: 6898
GHX Web Pricing 09 Mar 2016
Process: 5871
Check Sale Or Returns 17 Feb 2016
Process: 5876
E.Commerce Cardea And Multiquote 17 Feb 2016
Process: 5872
Check Sale Or Returns Export 17 Feb 2016
Process: 2
Answering Telephones 16 Feb 2016
Process: 5
Responsibility Allocation : Processing Of Sales Orders 16 Feb 2016
Process: 6
Responsibility Allocation : Updating Contact Management System 16 Feb 2016
Process: 7
Responsibility Allocation : Checking Of Sales Orders 16 Feb 2016
Process: 8
Responsibility Allocation : Order And Status Liaison With Customers 16 Feb 2016
Process: 9
Distribution Of Faxes 16 Feb 2016
Process: 10
Distribution Of Emails 16 Feb 2016
Process: 11
Distribution Of Post 16 Feb 2016
Process: 14
Fax Paper 16 Feb 2016
Process: 15
Filing and Archiving 16 Feb 2016
Process: 16
Responsibility Allocation : Photocopying 16 Feb 2016
Process: 21
Office Sales Projects 16 Feb 2016
Process: 36
Emailing Of Invoices 16 Feb 2016
Process: 5875
Check Paypal For Orders 17 Feb 2016
Process: 5879
Responsibility Allocation : Customer Returning Goods On Our UPS Account 18 Feb 2016
Process: 5882
Responsibility Allocation : Send Post To Humanmed 24 Feb 2016
Process: 5891
Processing Of Repair Quotes And Orders 25 Feb 2016
Process: 5892
Checking EBay And Amazon For Orders And Messages 25 Feb 2016
Process: 5893
Answering Website Questions 25 Feb 2016
Process: 5894
Checking Of Active List 25 Feb 2016
Process: 5895
Responsibility Allocation : Completing Office Job List 25 Feb 2016
Process: 5896
Responsibility Allocation : Ensuring ORD`s Are Taken To Goods Out And Invoices Are Retrieved 25 Feb 2016
Process: 5899
Proforma And Quote Chasing 25 Feb 2016
Process: 5901
Link Call Log Contacts To The CRM 02 Mar 2016
Process: 5913
Check For Humanmed Orders In Logistics Mailbox 03 Mar 2016
Process: 5943
Check Cardea And Multiquote 08 Mar 2016
Process: 5944
Responsibility Allocation : Chasing Lost Customers 08 Mar 2016
Process: 5945
Responsibility Allocation : Sending Samples 08 Mar 2016
Process: 5946
Responsibility Allocation : Sending Sale Or Returns 08 Mar 2016
Process: 5947
Responsibility Allocation : Search For Distributors 08 Mar 2016
Process: 5948
Adding New Accounts To Opera 08 Mar 2016
Process: 5949
Filling Credit Card Slips 08 Mar 2016
Process: 6958
Responsibility Allocation : Shipped Order Queries 09 Mar 2016
Process: 7676
PDFing Of Invoices Viamed 17 Mar 2016
Process: 7699
Shred Sensitive Paperwork In JL Office 19 May 2016
Process: 7712
Review Inward Payments 01 Jul 2016
Process: 7735
Ensure SOR`s Are Followed Up 01 Sep 2016
Process: 7752
SRS Folder 22 Nov 2016
Process: 7758
Check For GHX Orders 17 Jan 2017
Process: 7760
Send Service Offers 31 Jan 2017
Process: 7761
Send VST Delivery Notifications 01 Feb 2017
Process: 7783
PDF VST Invoices And Purchase Orders 10 Feb 2017
Process: 7795
Answering UK Web Questions 27 Apr 2017
Process: 7822
Review Oxylink Stock 26 Jul 2017
Process: 5859
Review Un-shipped Parcels 17 Feb 2016
Process: 6954
Back Orders Review - By Customer 09 Mar 2016
Process: 7748
Check Repair Orders 10 Oct 2016
Process: 7749
Check Repair Quotes 10 Oct 2016
7.5.2
7.5.2 Creating and updating
When creating and updating documented information, the organization shall ensure appropriate:
a) identification and description (e.g. a title, date, author, or reference number);
b) format (e.g. language, software version, graphics) and media (e.g. paper, electronic);
c) review and approval for suitability and adequacy. Creating and updating		Top Level Document: VOP 01 Documentation and Records, Control, Creation, Storage, Retrieval, Revision Control and Online Records
Revision Document ID120321
Date Revision 01 Jun 2023 Reviewed 01 Jun 2023
Top Level Document: VOP 10 Non Conformance, Corrective and Preventive Actions
Revision Document ID124938
Date Revision 24 Jul 2023 Reviewed 24 Jul 2023
Top Level Document: Audit 23 Analysis of Data VST
Revision Document ID158748
Date Revision 06 Aug 2024 Reviewed 06 Aug 2024
VM3COP14.01 Disposition of Documents / Records.
Revision Document ID15464
Date Revision 14 Aug 2015 Reviewed 14 Aug 2015
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 23 Analysis of Data Viamed
Revision Document ID158752
Date Revision 06 Aug 2024 Reviewed 06 Aug 2024
DO NOT USE VM3COP01 Document Updates / Amendment control
Revision Document ID22201
Date Revision 23 Sep 2017 Reviewed 23 Sep 2017
Guide to Intrastats
Revision Document ID24779
Date Revision 22 Dec 2017 Reviewed 22 Dec 2017
Intrastats overview
Revision Document ID23567
Date Revision 28 Oct 2017 Reviewed 28 Oct 2017
DO NOT USE VM3COP14 Documentation
Revision Document ID9276
Date Revision 18 Oct 2011 Reviewed 18 Oct 2011
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7782
Remove Started But Not Used Order Numbers 08 Feb 2017
Process: 7676
PDFing Of Invoices Viamed 17 Mar 2016
Process: 7857
Software Validation Stock Tracking Check 01 Oct 2017
7.5.3
Control of documented information		Top Level Document: VOP 01 Documentation and Records, Control, Creation, Storage, Retrieval, Revision Control and Online Records
Revision Document ID120321
Date Revision 01 Jun 2023 Reviewed 01 Jun 2023
Top Level Document: VOP 10 Non Conformance, Corrective and Preventive Actions
Revision Document ID124938
Date Revision 24 Jul 2023 Reviewed 24 Jul 2023
Top Level Document: Audit 23 Analysis of Data VST
Revision Document ID158748
Date Revision 06 Aug 2024 Reviewed 06 Aug 2024
VM3COP14.01 Disposition of Documents / Records.
Revision Document ID15464
Date Revision 14 Aug 2015 Reviewed 14 Aug 2015
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
DO NOT USE VM3COP01 Document Updates / Amendment control
Revision Document ID22201
Date Revision 23 Sep 2017 Reviewed 23 Sep 2017
Guide to Intrastats
Revision Document ID24779
Date Revision 22 Dec 2017 Reviewed 22 Dec 2017
Intrastats overview
Revision Document ID23567
Date Revision 28 Oct 2017 Reviewed 28 Oct 2017
DO NOT USE VM3COP14 Documentation
Revision Document ID9276
Date Revision 18 Oct 2011 Reviewed 18 Oct 2011
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7705
Checking For Uploaded Files 08 Jun 2016
7.5.3.1
Documented information required by the quality management system and by this International
Standard shall be controlled to ensure:
a) it is available and suitable for use, where and when it is needed;
b) it is adequately protected (e.g. from loss of confidentiality, improper use, or loss of integrity). 		Top Level Document: Audit 23 Analysis of Data VST
Revision Document ID158748
Date Revision 06 Aug 2024 Reviewed 06 Aug 2024
Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7744
FDA Device Establishment Registration And Listing 28 Sep 2016
Process: 7693
Collect Repair Filing From Warehouse 22 Apr 2016
Process: 7692
Responsibility Allocation : Take Complete Repair Paperwork To Office 22 Apr 2016
7.5.3.2
For the control of documented information, the organization shall address the following
activities, as applicable:
a) distribution, access, retrieval and use;
b) storage and preservation, including preservation of legibility;
c) control of changes (e.g. version control);
d) retention and disposition.
Documented information of external origin determined by the organization to be necessary for the
planning and operation of the quality management system shall be identified as appropriate, and
be controlled.
Documented information retained as evidence of conformity shall be protected from unintended
alterations.
NOTE Access can imply a decision regarding the permission to view the documented information only, or
the permission and authority to view and change the documented information.		Top Level Document: Audit 23 Analysis of Data VST
Revision Document ID158748
Date Revision 06 Aug 2024 Reviewed 06 Aug 2024
Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 12 CE Files VST
Revision Document ID159451
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7699
Shred Sensitive Paperwork In JL Office 19 May 2016
Process: 7693
Collect Repair Filing From Warehouse 22 Apr 2016
Process: 7692
Responsibility Allocation : Take Complete Repair Paperwork To Office 22 Apr 2016
Process: 7676
PDFing Of Invoices Viamed 17 Mar 2016
Process: 8032
Review Contact Documentation 22 Aug 2023

8 Operation

8
Operation		Process: 7433
Responsibility Allocation : VST Board Directors Meeting 09 Mar 2016
8.1
The organization shall plan, implement and control the processes (see 4.4) needed to meet the
requirements for the provision of products and services, and to implement the actions determined in
Clause 6, by:
a) determining the requirements for the products and services;
b) establishing criteria for:
1) the processes;
2) the acceptance of products and services;
c) determining the resources needed to achieve conformity to the product and service requirements;
d) implementing control of the processes in accordance with the criteria;
e) determining, maintaining and retaining documented information to the extent necessary:
1) to have confidence that the processes have been carried out as planned;
2) to demonstrate the conformity of products and services to their requirements.
The output of this planning shall be suitable for the organizations operations.
The organization shall control planned changes and review the consequences of unintended changes,
taking action to mitigate any adverse effects, as necessary.
The organization shall ensure that outsourced processes are controlled (see 8.4). Operational planning and control		Top Level Document: VOP 08 Production, Reworks, New Production
Revision Document ID31072
Date Revision 30 Sep 2019 Reviewed 30 Sep 2019
Top Level Document: VM3COP27.11 Performing a Technical File PMS and risk assessment
Revision Document ID75465
Date Revision 18 Nov 2021 Reviewed 18 Nov 2021
Top Level Document: Audit 22 Post Market Survellance VST
Revision Document ID159385
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 07 Handling and Storage VST
Revision Document ID159441
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 23 Analysis of Data VST
Revision Document ID158748
Date Revision 06 Aug 2024 Reviewed 06 Aug 2024
VM3COP27.12 Clinical Evaluation Risk assessment Technical Files
Revision Document ID15453
Date Revision 11 Aug 2015 Reviewed 11 Aug 2015
Audit 03 Design Control Viamed
Revision Document ID159133
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 23 Analysis of Data Viamed
Revision Document ID158752
Date Revision 06 Aug 2024 Reviewed 06 Aug 2024
VM3COP24.00 Viamed Overall Risk Analysis Program Risk Register
Revision Document ID47771
Date Revision 12 Nov 2020 Reviewed 17 Dec 2024
Audit 03 Design Control VST
Revision Document ID159135
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7394
Responsibility Allocation : VST Stock Meeting Repairs Review - General 09 Mar 2016
Process: 7990
Verification Invoice Details Accounts 07 Feb 2022
8.2
Requirements for products and services		Process: 7818
Issues For Accountants - Check Purchasing Journals to see if VAT handled correctly Previous Month 13 Jun 2017
Process: 7819
Issues For Accountant - Check Contra account 8000 and clear it 13 Jun 2017
Process: 7817
Issues For Accountants - Check suggested invoice report in operas 13 Jun 2017
8.2.1
Communication with customers shall include:
a) providing information relating to products and services;
b) handling enquiries, contracts or orders, including changes;
c) obtaining customer feedback relating to products and services, including customer complaints;
d) handling or controlling customer property;
e) establishing specific requirements for contingency actions, when relevant. Customer communication		Top Level Document: VOP 03 Contract Review, Enquires, Office Processes
Revision Document ID77875
Date Revision 15 Dec 2021 Reviewed 21 May 2024
Top Level Document: VOP 19 FeedBack Customer Complaints Vigilance and Notifications VST Ltd
Revision Document ID75995
Date Revision 24 Nov 2021 Reviewed 24 Nov 2021
Top Level Document: VOP 09 Repairs and Servicing
Revision Document ID137919
Date Revision 27 Dec 2023 Reviewed 27 Dec 2023
Top Level Document: Audit 22 Post Market Survellance VST
Revision Document ID159385
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 02 Contract Review and Sales Order Processing VST
Revision Document ID163467
Date Revision 27 Sep 2024 Reviewed 27 Sep 2024
Top Level Document: Audit 11 Repairs, Servicing and Returns VST Ltd
Revision Document ID166154
Date Revision 25 Oct 2024 Reviewed 25 Oct 2024
VM3COP10.02 Product Recall locate products out in the Field
Revision Document ID74788
Date Revision 12 Nov 2021 Reviewed 12 Nov 2021
Process: 7808
Ensure All Invoice Correctly Tagged 02 Jun 2017
Process: 7800
Opera Nominal Ledger Close 11 May 2017
Process: 7790
Humanmed Invoice them For Previous Month 10 Mar 2017
Process: 7789
Withdraw Funds From Paypal 02 Mar 2017
Process: 7783
PDF VST Invoices And Purchase Orders 10 Feb 2017
Process: 7735
Ensure SOR`s Are Followed Up 01 Sep 2016
Process: 7734
Responsibility Allocation : Humanmed Order Processing 25 Aug 2016
Process: 7712
Review Inward Payments 01 Jul 2016
Process: 7710
Responsibility Allocation : Proforma And Quote Processing 29 Jun 2016
Process: 7709
Delivered not Invoiced 28 Jun 2016
Process: 7708
Acorn 0014904 17 Jun 2016
Process: 7703
Vandagraph Pay Pal Retrieve Funds 23 May 2016
Process: 7702
Responsibility Allocation : Vandagraph Pay Pay Issue Refund 23 May 2016
Process: 7953
Vandagraph Delivery Notifications 26 May 2020
Process: 7691
Ship Sale Or Returns 21 Apr 2016
Process: 7686
Thorough Checking Of Awaiting Action Tray - Priority 8s 21 Apr 2016
Process: 7685
Repairs Ready For Invoice 18 Apr 2016
Process: 7684
Repairs Ready For Quote 18 Apr 2016
Process: 7683
Check Stock For Proforma 18 Apr 2016
Process: 7678
Check Catalog 360 Circle For Quotes And Orders 08 Apr 2016
Process: 7674
Check Repairs Ready For Invoice List 10 Mar 2016
Process: 7427
Responsibility Allocation : VST Customer Complaints 09 Mar 2016
Process: 7398
Responsibility Allocation : VST Stock Meeting UPS Shipping Fuel Surcharge 09 Mar 2016
Process: 7396
Responsibility Allocation : VST Stock Meeting `Goods Out` Review 09 Mar 2016
Process: 7391
Responsibility Allocation : VST Stock Meeting Customer Complaints Review **Mandatory** 09 Mar 2016
Process: 7390
Responsibility Allocation : VST Stock Meeting Returns Overview - Credits 09 Mar 2016
Process: 7389
Responsibility Allocation : VST Stock Meeting Returns Overview - From Customers 09 Mar 2016
Process: 7843
Review VST Product Feedback Negative 23 Sep 2017
Process: 7842
Review VIAMED Product Feedback Negative 23 Sep 2017
Process: 7841
Review VST Feedback - Customer Complaints 23 Sep 2017
Process: 7840
Review VST Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7839
Review VIAMED Feedback - Customer Complaints 23 Sep 2017
Process: 7838
Review VIAMED Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7385
Responsibility Allocation : VST Stock Meeting Sales Forward Orders Review 09 Mar 2016
Process: 6938
Responsibility Allocation : Customer Database Updates 09 Mar 2016
Process: 6956
Responsibility Allocation : Sales Order Issues 09 Mar 2016
Process: 7090
Responsibility Allocation : Office Procedures 09 Mar 2016
Process: 6898
GHX Web Pricing 09 Mar 2016
Process: 5871
Check Sale Or Returns 17 Feb 2016
Process: 5876
E.Commerce Cardea And Multiquote 17 Feb 2016
Process: 5872
Check Sale Or Returns Export 17 Feb 2016
Process: 2
Answering Telephones 16 Feb 2016
Process: 5
Responsibility Allocation : Processing Of Sales Orders 16 Feb 2016
Process: 6
Responsibility Allocation : Updating Contact Management System 16 Feb 2016
Process: 7
Responsibility Allocation : Checking Of Sales Orders 16 Feb 2016
Process: 8
Responsibility Allocation : Order And Status Liaison With Customers 16 Feb 2016
Process: 9
Distribution Of Faxes 16 Feb 2016
Process: 10
Distribution Of Emails 16 Feb 2016
Process: 11
Distribution Of Post 16 Feb 2016
Process: 14
Fax Paper 16 Feb 2016
Process: 15
Filing and Archiving 16 Feb 2016
Process: 16
Responsibility Allocation : Photocopying 16 Feb 2016
Process: 21
Office Sales Projects 16 Feb 2016
Process: 36
Emailing Of Invoices 16 Feb 2016
Process: 5875
Check Paypal For Orders 17 Feb 2016
Process: 5879
Responsibility Allocation : Customer Returning Goods On Our UPS Account 18 Feb 2016
Process: 5882
Responsibility Allocation : Send Post To Humanmed 24 Feb 2016
Process: 5891
Processing Of Repair Quotes And Orders 25 Feb 2016
Process: 5892
Checking EBay And Amazon For Orders And Messages 25 Feb 2016
Process: 5893
Answering Website Questions 25 Feb 2016
Process: 5894
Checking Of Active List 25 Feb 2016
Process: 5895
Responsibility Allocation : Completing Office Job List 25 Feb 2016
Process: 5896
Responsibility Allocation : Ensuring ORD`s Are Taken To Goods Out And Invoices Are Retrieved 25 Feb 2016
Process: 5899
Proforma And Quote Chasing 25 Feb 2016
Process: 5901
Link Call Log Contacts To The CRM 02 Mar 2016
Process: 5913
Check For Humanmed Orders In Logistics Mailbox 03 Mar 2016
Process: 5943
Check Cardea And Multiquote 08 Mar 2016
Process: 5945
Responsibility Allocation : Sending Samples 08 Mar 2016
Process: 5946
Responsibility Allocation : Sending Sale Or Returns 08 Mar 2016
Process: 5947
Responsibility Allocation : Search For Distributors 08 Mar 2016
Process: 5948
Adding New Accounts To Opera 08 Mar 2016
Process: 5949
Filling Credit Card Slips 08 Mar 2016
Process: 6958
Responsibility Allocation : Shipped Order Queries 09 Mar 2016
Process: 7676
PDFing Of Invoices Viamed 17 Mar 2016
Process: 7693
Collect Repair Filing From Warehouse 22 Apr 2016
Process: 7752
SRS Folder 22 Nov 2016
Process: 7758
Check For GHX Orders 17 Jan 2017
Process: 7760
Send Service Offers 31 Jan 2017
Process: 7761
Send VST Delivery Notifications 01 Feb 2017
Process: 7795
Answering UK Web Questions 27 Apr 2017
Process: 7822
Review Oxylink Stock 26 Jul 2017
Process: 5859
Review Un-shipped Parcels 17 Feb 2016
Process: 6954
Back Orders Review - By Customer 09 Mar 2016
Process: 7748
Check Repair Orders 10 Oct 2016
Process: 7749
Check Repair Quotes 10 Oct 2016
Process: 8015
Review VST Product Feedback Positive 25 Jul 2022
Process: 8017
Review VST Customer Feedback Positive 25 Jul 2022
Process: 7993
Verification Warranty Repairs Customer Approval 07 Feb 2022
Process: 7914
Proofs of Delivery 02 Oct 2018
8.2.2
When determining the requirements for the products and services to be offered to customers, the
organization shall ensure that:
a) the requirements for the products and services are defined, including:
1) any applicable statutory and regulatory requirements;
2) those considered necessary by the organization;
b) the organization can meet the claims for the products and services it offers. Determining the requirements for products and services		Top Level Document: VOP 03 Contract Review, Enquires, Office Processes
Revision Document ID77875
Date Revision 15 Dec 2021 Reviewed 21 May 2024
Top Level Document: VOP 17 Design Research and Development
Revision Document ID25632
Date Revision 19 Mar 2018 Reviewed 19 Mar 2018
Top Level Document: Audit 02 Contract Review and Sales Order Processing VST
Revision Document ID163467
Date Revision 27 Sep 2024 Reviewed 27 Sep 2024
Top Level Document: Audit 12 CE Files VST
Revision Document ID159451
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 16 Sales and Marketing VST
Revision Document ID159463
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7703
Vandagraph Pay Pal Retrieve Funds 23 May 2016
Process: 7702
Responsibility Allocation : Vandagraph Pay Pay Issue Refund 23 May 2016
Process: 7396
Responsibility Allocation : VST Stock Meeting `Goods Out` Review 09 Mar 2016
Process: 7387
Responsibility Allocation : VST Stock Meeting Purchase Order Requirements 09 Mar 2016
8.2.3
Review of the requirements for products and services		Process: 7709
Delivered not Invoiced 28 Jun 2016
Process: 7702
Responsibility Allocation : Vandagraph Pay Pay Issue Refund 23 May 2016
Process: 7686
Thorough Checking Of Awaiting Action Tray - Priority 8s 21 Apr 2016
Process: 7685
Repairs Ready For Invoice 18 Apr 2016
Process: 7683
Check Stock For Proforma 18 Apr 2016
Process: 7678
Check Catalog 360 Circle For Quotes And Orders 08 Apr 2016
Process: 7398
Responsibility Allocation : VST Stock Meeting UPS Shipping Fuel Surcharge 09 Mar 2016
Process: 7396
Responsibility Allocation : VST Stock Meeting `Goods Out` Review 09 Mar 2016
Process: 7385
Responsibility Allocation : VST Stock Meeting Sales Forward Orders Review 09 Mar 2016
Process: 6938
Responsibility Allocation : Customer Database Updates 09 Mar 2016
Process: 6956
Responsibility Allocation : Sales Order Issues 09 Mar 2016
Process: 7090
Responsibility Allocation : Office Procedures 09 Mar 2016
Process: 6898
GHX Web Pricing 09 Mar 2016
Process: 5871
Check Sale Or Returns 17 Feb 2016
Process: 5876
E.Commerce Cardea And Multiquote 17 Feb 2016
Process: 5872
Check Sale Or Returns Export 17 Feb 2016
Process: 2
Answering Telephones 16 Feb 2016
Process: 5
Responsibility Allocation : Processing Of Sales Orders 16 Feb 2016
Process: 6
Responsibility Allocation : Updating Contact Management System 16 Feb 2016
Process: 7
Responsibility Allocation : Checking Of Sales Orders 16 Feb 2016
Process: 8
Responsibility Allocation : Order And Status Liaison With Customers 16 Feb 2016
Process: 9
Distribution Of Faxes 16 Feb 2016
Process: 10
Distribution Of Emails 16 Feb 2016
Process: 11
Distribution Of Post 16 Feb 2016
Process: 14
Fax Paper 16 Feb 2016
Process: 15
Filing and Archiving 16 Feb 2016
Process: 16
Responsibility Allocation : Photocopying 16 Feb 2016
Process: 21
Office Sales Projects 16 Feb 2016
Process: 36
Emailing Of Invoices 16 Feb 2016
Process: 5875
Check Paypal For Orders 17 Feb 2016
Process: 5879
Responsibility Allocation : Customer Returning Goods On Our UPS Account 18 Feb 2016
Process: 5882
Responsibility Allocation : Send Post To Humanmed 24 Feb 2016
Process: 5892
Checking EBay And Amazon For Orders And Messages 25 Feb 2016
Process: 5893
Answering Website Questions 25 Feb 2016
Process: 5894
Checking Of Active List 25 Feb 2016
Process: 5895
Responsibility Allocation : Completing Office Job List 25 Feb 2016
Process: 5896
Responsibility Allocation : Ensuring ORD`s Are Taken To Goods Out And Invoices Are Retrieved 25 Feb 2016
Process: 5899
Proforma And Quote Chasing 25 Feb 2016
Process: 5901
Link Call Log Contacts To The CRM 02 Mar 2016
Process: 5913
Check For Humanmed Orders In Logistics Mailbox 03 Mar 2016
Process: 5943
Check Cardea And Multiquote 08 Mar 2016
Process: 5944
Responsibility Allocation : Chasing Lost Customers 08 Mar 2016
Process: 5945
Responsibility Allocation : Sending Samples 08 Mar 2016
Process: 5947
Responsibility Allocation : Search For Distributors 08 Mar 2016
Process: 5946
Responsibility Allocation : Sending Sale Or Returns 08 Mar 2016
Process: 5948
Adding New Accounts To Opera 08 Mar 2016
Process: 6958
Responsibility Allocation : Shipped Order Queries 09 Mar 2016
Process: 7676
PDFing Of Invoices Viamed 17 Mar 2016
Process: 7693
Collect Repair Filing From Warehouse 22 Apr 2016
Process: 7953
Vandagraph Delivery Notifications 26 May 2020
Process: 7699
Shred Sensitive Paperwork In JL Office 19 May 2016
Process: 7712
Review Inward Payments 01 Jul 2016
Process: 7735
Ensure SOR`s Are Followed Up 01 Sep 2016
Process: 7752
SRS Folder 22 Nov 2016
Process: 7758
Check For GHX Orders 17 Jan 2017
Process: 7760
Send Service Offers 31 Jan 2017
Process: 7761
Send VST Delivery Notifications 01 Feb 2017
Process: 7783
PDF VST Invoices And Purchase Orders 10 Feb 2017
Process: 7792
Shipped Order Success Report 13 Mar 2017
Process: 7795
Answering UK Web Questions 27 Apr 2017
Process: 7822
Review Oxylink Stock 26 Jul 2017
Process: 5859
Review Un-shipped Parcels 17 Feb 2016
Process: 6954
Back Orders Review - By Customer 09 Mar 2016
Process: 7749
Check Repair Quotes 10 Oct 2016
Process: 7748
Check Repair Orders 10 Oct 2016
Process: 8024
Discontinue/Supersede Stock 01 Mar 2023
8.2.3.1
The organization shall ensure that it has the ability to meet the requirements for products and
services to be offered to customers. The organization shall conduct a review before committing to supply
products and services to a customer, to include:
a) requirements specified by the customer, including the requirements for delivery and postdelivery
activities;
b) requirements not stated by the customer, but necessary for the specified or intended use, when
known;
c) requirements specified by the organization;
d) statutory and regulatory requirements applicable to the products and services;
e) contract or order requirements differing from those previously expressed.
The organization shall ensure that contract or order requirements differing from those previously
defined are resolved.
The customers requirements shall be confirmed by the organization before acceptance, when the
customer does not provide a documented statement of their requirements.
NOTE In some situations, such as internet sales, a formal review is impractical for each order. Instead, the
review can cover relevant product information, such as catalogues. 		Top Level Document: VOP 03 Contract Review, Enquires, Office Processes
Revision Document ID77875
Date Revision 15 Dec 2021 Reviewed 21 May 2024
Top Level Document: Audit 02 Contract Review and Sales Order Processing VST
Revision Document ID163467
Date Revision 27 Sep 2024 Reviewed 27 Sep 2024
Process: 7831
Intrastats Debtors And Creditor Figures 18 Sep 2017
Process: 7796
Review Franking Label Errors 08 May 2017
Process: 7795
Answering UK Web Questions 27 Apr 2017
Process: 7749
Check Repair Quotes 10 Oct 2016
Process: 7748
Check Repair Orders 10 Oct 2016
Process: 7734
Responsibility Allocation : Humanmed Order Processing 25 Aug 2016
Process: 7712
Review Inward Payments 01 Jul 2016
Process: 7710
Responsibility Allocation : Proforma And Quote Processing 29 Jun 2016
Process: 7953
Vandagraph Delivery Notifications 26 May 2020
Process: 7691
Ship Sale Or Returns 21 Apr 2016
Process: 7684
Repairs Ready For Quote 18 Apr 2016
Process: 7674
Check Repairs Ready For Invoice List 10 Mar 2016
Process: 7390
Responsibility Allocation : VST Stock Meeting Returns Overview - Credits 09 Mar 2016
Process: 7387
Responsibility Allocation : VST Stock Meeting Purchase Order Requirements 09 Mar 2016
8.2.3.2
The organization shall retain documented information, as applicable:
a) on the results of the review;
b) on any new requirements for the products and services.		Top Level Document: VOP 01 Documentation and Records, Control, Creation, Storage, Retrieval, Revision Control and Online Records
Revision Document ID120321
Date Revision 01 Jun 2023 Reviewed 01 Jun 2023
Top Level Document: Audit 22 Post Market Survellance VST
Revision Document ID159385
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 02 Contract Review and Sales Order Processing VST
Revision Document ID163467
Date Revision 27 Sep 2024 Reviewed 27 Sep 2024
Process: 7788
Petty Cash Reconciliation 02 Mar 2017
Process: 7674
Check Repairs Ready For Invoice List 10 Mar 2016
8.2.4
Changes to requirements for products and services
The organization shall ensure that relevant documented information is amended, and that relevant
persons are made aware of the changed requirements, when the requirements for products and
services are changed.		Top Level Document: VOP 01 Documentation and Records, Control, Creation, Storage, Retrieval, Revision Control and Online Records
Revision Document ID120321
Date Revision 01 Jun 2023 Reviewed 01 Jun 2023
Top Level Document: VOP 03 Contract Review, Enquires, Office Processes
Revision Document ID77875
Date Revision 15 Dec 2021 Reviewed 21 May 2024
Top Level Document: Audit 02 Contract Review and Sales Order Processing VST
Revision Document ID163467
Date Revision 27 Sep 2024 Reviewed 27 Sep 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7674
Check Repairs Ready For Invoice List 10 Mar 2016
8.3
Design and development of products and services		VM3COP02.01 Boundaries / Exclusion ISO 9001:2015 VST
Revision Document ID69692
Date Revision 14 Sep 2021 Reviewed 01 Aug 2024
Process: 7810
Research Activities 06 Jun 2017
8.3.1 General
The organization shall establish, implement and maintain a design and development process that is
appropriate to ensure the subsequent provision of products and services. 		Top Level Document: VOP 17 Design Research and Development
Revision Document ID25632
Date Revision 19 Mar 2018 Reviewed 19 Mar 2018
Audit 03 Design Control Viamed
Revision Document ID159133
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Audit 03 Design Control VST
Revision Document ID159135
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Process: 7172
Responsibility Allocation : CE Technical Files 09 Mar 2016
8.3.2
In determining the stages and controls for design and development, the organization shall consider:
a) the nature, duration and complexity of the design and development activities;
b) the required process stages, including applicable design and development reviews;
c) the required design and development verification and validation activities;
d) the responsibilities and authorities involved in the design and development process;
e) the internal and external resource needs for the design and development of products and services;
f) the need to control interfaces between persons involved in the design and development process;
g) the need for involvement of customers and users in the design and development process;
h) the requirements for subsequent provision of products and services;
i) the level of control expected for the design and development process by customers and other
relevant interested parties;
j) the documented information needed to demonstrate that design and development requirements
have been met. Design and development planning		Top Level Document: VOP 17 Design Research and Development
Revision Document ID25632
Date Revision 19 Mar 2018 Reviewed 19 Mar 2018
Top Level Document: Audit 12 CE Files VST
Revision Document ID159451
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 03 Design Control Viamed
Revision Document ID159133
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 03 Design Control VST
Revision Document ID159135
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7172
Responsibility Allocation : CE Technical Files 09 Mar 2016
8.3.3
The organization shall determine the requirements essential for the specific types of products and
services to be designed and developed. The organization shall consider:
a) functional and performance requirements;
b) information derived from previous similar design and development activities;
c) statutory and regulatory requirements;
d) standards or codes of practice that the organization has committed to implement;
e) potential consequences of failure due to the nature of the products and services.
Inputs shall be adequate for design and development purposes, complete and unambiguous.
Conflicting design and development inputs shall be resolved.
The organization shall retain documented information on design and development inputs. Design and development inputs		Top Level Document: VOP 17 Design Research and Development
Revision Document ID25632
Date Revision 19 Mar 2018 Reviewed 19 Mar 2018
Top Level Document: Audit 22 Post Market Survellance VST
Revision Document ID159385
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 12 CE Files VST
Revision Document ID159451
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 03 Design Control Viamed
Revision Document ID159133
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Audit 03 Design Control VST
Revision Document ID159135
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Process: 7816
Repairs In Process Review 06 Jun 2017
Process: 7814
Responsibility Allocation : Viamed Repairs 06 Jun 2017
Process: 7744
FDA Device Establishment Registration And Listing 28 Sep 2016
Process: 7705
Checking For Uploaded Files 08 Jun 2016
Process: 7172
Responsibility Allocation : CE Technical Files 09 Mar 2016
8.3.4
The organization shall apply controls to the design and development process to ensure that:
a) the results to be achieved are defined;
b) reviews are conducted to evaluate the ability of the results of design and development to meet
requirements;
c) verification activities are conducted to ensure that the design and development outputs meet the
input requirements;
d) validation activities are conducted to ensure that the resulting products and services meet the
requirements for the specified application or intended use;
e) any necessary actions are taken on problems determined during the reviews, or verification and
validation activities;
f) documented information of these activities is retained.
NOTE Design and development reviews, verification and validation have distinct purposes. They can be
conducted separately or in any combination, as is suitable for the products and services of the organization. Design and development controls		Top Level Document: VOP 17 Design Research and Development
Revision Document ID25632
Date Revision 19 Mar 2018 Reviewed 19 Mar 2018
Top Level Document: Audit 22 Post Market Survellance VST
Revision Document ID159385
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 03 Design Control Viamed
Revision Document ID159133
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 03 Design Control VST
Revision Document ID159135
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7172
Responsibility Allocation : CE Technical Files 09 Mar 2016
8.3.5
The organization shall ensure that design and development outputs:
a) meet the input requirements;
b) are adequate for the subsequent processes for the provision of products and services;
c) include or reference monitoring and measuring requirements, as appropriate, and acceptance criteria;
d) specify the characteristics of the products and services that are essential for their intended purpose
and their safe and proper provision.
The organization shall retain documented information on design and development outputs. Design and development outputs		Top Level Document: VOP 17 Design Research and Development
Revision Document ID25632
Date Revision 19 Mar 2018 Reviewed 19 Mar 2018
Audit 03 Design Control Viamed
Revision Document ID159133
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 03 Design Control VST
Revision Document ID159135
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7705
Checking For Uploaded Files 08 Jun 2016
Process: 7172
Responsibility Allocation : CE Technical Files 09 Mar 2016
8.3.6
The organization shall identify, review and control changes made during, or subsequent to, the design
and development of products and services, to the extent necessary to ensure that there is no adverse
impact on conformity to requirements.
The organization shall retain documented information on:
a) design and development changes;
b) the results of reviews;
c) the authorization of the changes;
d) the actions taken to prevent adverse impacts. Design and development changes		Top Level Document: VOP 17 Design Research and Development
Revision Document ID25632
Date Revision 19 Mar 2018 Reviewed 19 Mar 2018
Top Level Document: Audit 22 Post Market Survellance VST
Revision Document ID159385
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 03 Design Control Viamed
Revision Document ID159133
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Audit 03 Design Control VST
Revision Document ID159135
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Process: 7830
Review Q.A. Failures Report 18 Sep 2017
Process: 7705
Checking For Uploaded Files 08 Jun 2016
Process: 7172
Responsibility Allocation : CE Technical Files 09 Mar 2016
8.4
Control of externally provided processes, products and services		VM3COP02.01 Boundaries / Exclusion ISO 9001:2015 VST
Revision Document ID69692
Date Revision 14 Sep 2021 Reviewed 01 Aug 2024
Process: 7707
Send Purchase Orders To Suppliers 13 Jun 2016
Process: 7682
Check Stock Requirements Supplier Bluepoint 18 Apr 2016
Process: 7681
Check Stock Requirements Supplier Posey 18 Apr 2016
Process: 7680
Check Stock Requirements Supplier Envitec 18 Apr 2016
Process: 7679
Check Stock Requirements Supplier Teledyne 18 Apr 2016
Process: 7675
Responsibility Allocation : Ordering Demo Stock For Humanmed Reps 11 Mar 2016
Process: 7395
Responsibility Allocation : VST Stock Meeting `Goods In` Review 09 Mar 2016
8.4.1
The organization shall ensure that externally provided processes, products and services conform to
requirements.
The organization shall determine the controls to be applied to externally provided processes, products
and services when:
a) products and services from external providers are intended for incorporation into the organization’s
own products and services;
b) products and services are provided directly to the customer(s) by external providers on behalf of
the organization;
c) a process, or part of a process, is provided by an external provider as a result of a decision by the
organization.
The organization shall determine and apply criteria for the evaluation, selection, monitoring of
performance, and re-evaluation of external providers, based on their ability to provide processes or
products and services in accordance with requirements. The organization shall retain documented
information of these activities and any necessary actions arising from the evaluations. General 		Top Level Document: VOP 05 Supplier Control, Supplier Review, Purchase Orders, Supplier Returns and Rejection
Revision Document ID75847
Date Revision 23 Nov 2021 Reviewed 23 Nov 2021
Top Level Document: Audit 05 Purchasing suppliers VST
Revision Document ID159435
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 07 Handling and Storage VST
Revision Document ID159441
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7826
Goods In Processes 06 Sep 2017
Process: 7799
Opera Purchase Ledger Close 11 May 2017
Process: 7755
Fast Hosts Invoice 08 Dec 2016
Process: 7701
AWS Amazon Web Services 23 May 2016
Process: 7700
Domain Name Management 19 May 2016
Process: 7387
Responsibility Allocation : VST Stock Meeting Purchase Order Requirements 09 Mar 2016
Process: 7707
Send Purchase Orders To Suppliers 13 Jun 2016
8.4.2
The organization shall ensure that externally provided processes, products and services do not
adversely affect the organization’s ability to consistently deliver conforming products and services to
its customers.
The organization shall:
a) ensure that externally provided processes remain within the control of its quality management
system;
b) define both the controls that it intends to apply to an external provider and those it intends to apply
to the resulting output;
c) take into consideration:
1) the potential impact of the externally provided processes, products and services on the
organization’s ability to consistently meet customer and applicable statutory and regulatory
requirements;
2) the effectiveness of the controls applied by the external provider;
d) determine the verification, or other activities, necessary to ensure that the externally provided
processes, products and services meet requirements. Type and extent of control		Top Level Document: VOP 05 Supplier Control, Supplier Review, Purchase Orders, Supplier Returns and Rejection
Revision Document ID75847
Date Revision 23 Nov 2021 Reviewed 23 Nov 2021
Top Level Document: Audit 05 Purchasing suppliers VST
Revision Document ID159435
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7826
Goods In Processes 06 Sep 2017
Process: 7751
VST Purchase Order Log 02 Nov 2016
8.4.3
The organization shall ensure the adequacy of requirements prior to their communication to the
external provider.
The organization shall communicate to external providers its requirements for:
a) the processes, products and services to be provided;
b) the approval of:
1) products and services;
2) methods, processes and equipment;
3) the release of products and services;
c) competence, including any required qualification of persons;
d) the external providers’ interactions with the organization;
e) control and monitoring of the external providers’ performance to be applied by the organization;
f) verification or validation activities that the organization, or its customer, intends to perform at the
external providers’ premises. Information for external providers		Top Level Document: VOP 05 Supplier Control, Supplier Review, Purchase Orders, Supplier Returns and Rejection
Revision Document ID75847
Date Revision 23 Nov 2021 Reviewed 23 Nov 2021
Top Level Document: Audit 05 Purchasing suppliers VST
Revision Document ID159435
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7826
Goods In Processes 06 Sep 2017
Process: 7823
Saftey Tester Data 02 Aug 2017
Process: 7787
Check Returns All Supplier 15 Feb 2017
Process: 7786
Check Returns Supplier Maxtec 15 Feb 2017
Process: 7785
Check Returns Supplier Teledyne 15 Feb 2017
Process: 7784
Check Returns Supplier Envitec 15 Feb 2017
Process: 7387
Responsibility Allocation : VST Stock Meeting Purchase Order Requirements 09 Mar 2016
Process: 8030
Purchase Order Invoice Review 23 Jun 2023
8.5

Production and service provision		Process: 7738
Production Statistics 03 Sep 2016
8.5.1
The organization shall implement production and service provision under controlled conditions.
Controlled conditions shall include, as applicable:
a) the availability of documented information that defines:
1) the characteristics of the products to be produced, the services to be provided, or the activities
to be performed;
2) the results to be achieved;
b) the availability and use of suitable monitoring and measuring resources;
c) the implementation of monitoring and measurement activities at appropriate stages to verify that
criteria for control of processes or outputs, and acceptance criteria for products and services,
have been met;
d) the use of suitable infrastructure and environment for the operation of processes;
e) the appointment of competent persons, including any required qualification;
f) the validation, and periodic revalidation, of the ability to achieve planned results of the processes
for production and service provision, where the resulting output cannot be verified by subsequent
monitoring or measurement;
g) the implementation of actions to prevent human error;
h) the implementation of release, delivery and post-delivery activities Control of production and service provision		Top Level Document: VOP 06 Measurement Control Viamed VST, Calibration, QA Stock
Revision Document ID168580
Date Revision 22 Nov 2024 Reviewed 22 Nov 2024
Top Level Document: VOP 07 Stock Control, Handling, Control of Labelling, Storage, Movement
Revision Document ID137933
Date Revision 27 Dec 2023 Reviewed 27 Dec 2023
Top Level Document: VOP 08 Production, Reworks, New Production
Revision Document ID31072
Date Revision 30 Sep 2019 Reviewed 30 Sep 2019
Top Level Document: VOP 22 Picking and Packing Dispatch and Goods Out
Revision Document ID164829
Date Revision 14 Oct 2024 Reviewed 14 Oct 2024
Top Level Document: VOP 27 Software Validation
Revision Document ID91486
Date Revision 10 Jun 2022 Reviewed 10 Jun 2022
Top Level Document: VOP 02 Personnel and Responsibility , Staff and Staffing Issues, Training, Roles and Tasks
Revision Document ID151817
Date Revision 21 May 2024 Reviewed 21 May 2024
Top Level Document: Audit 01 Picking packing VST
Revision Document ID159405
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 07 Handling and Storage VST
Revision Document ID159441
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 15 Production VST
Revision Document ID159457
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 24 Service Logs VST
Revision Document ID159491
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 09 Goods Inward and Product Identity VST
Revision Document ID166164
Date Revision 25 Oct 2024 Reviewed 25 Oct 2024
Top Level Document: Audit 06 VST Ltd Calibration
Revision Document ID168076
Date Revision 18 Nov 2024 Reviewed 18 Nov 2024
Audit 03 Design Control Viamed
Revision Document ID159133
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
VM3COP20.37 Generating a New Service Visit
Revision Document ID17116
Date Revision 28 Jun 2016 Reviewed 28 Jun 2016
Audit 03 Design Control VST
Revision Document ID159135
Date Revision 09 Aug 2024 Reviewed 09 Aug 2024
Audit 08 Training, Competence and Human Resources VST
Revision Document ID162731
Date Revision 19 Sep 2024 Reviewed 19 Sep 2024
Process: 7737
Production In Production List 03 Sep 2016
Process: 7736
Production Start Job List 03 Sep 2016
Process: 7682
Check Stock Requirements Supplier Bluepoint 18 Apr 2016
Process: 7681
Check Stock Requirements Supplier Posey 18 Apr 2016
Process: 7680
Check Stock Requirements Supplier Envitec 18 Apr 2016
Process: 7679
Check Stock Requirements Supplier Teledyne 18 Apr 2016
Process: 7675
Responsibility Allocation : Ordering Demo Stock For Humanmed Reps 11 Mar 2016
Process: 7401
Responsibility Allocation : VST Calibration 09 Mar 2016
Process: 7395
Responsibility Allocation : VST Stock Meeting `Goods In` Review 09 Mar 2016
Process: 7048
Control of monitoring and measuring devices 09 Mar 2016
Process: 8083
**Software Validation SRS To Nonconformance 31 Dec 2024
8.5.2
The organization shall use suitable means to identify outputs when it is necessary to ensure the
conformity of products and services.
The organization shall identify the status of outputs with respect to monitoring and measurement
requirements throughout production and service provision.
The organization shall control the unique identification of the outputs when traceability is a
requirement, and shall retain the documented information necessary to enable traceability. Identification and traceability		Top Level Document: VOP 09 Repairs and Servicing
Revision Document ID137919
Date Revision 27 Dec 2023 Reviewed 27 Dec 2023
Top Level Document: VOP 20 Goods in Purchases, Returns, Repairs, Inspection / Rejection
Revision Document ID75943
Date Revision 24 Nov 2021 Reviewed 24 Nov 2021
Top Level Document: Audit 07 Handling and Storage VST
Revision Document ID159441
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 09 Goods Inward and Product Identity VST
Revision Document ID166164
Date Revision 25 Oct 2024 Reviewed 25 Oct 2024
Process: 7830
Review Q.A. Failures Report 18 Sep 2017
Process: 7737
Production In Production List 03 Sep 2016
Process: 7682
Check Stock Requirements Supplier Bluepoint 18 Apr 2016
Process: 7681
Check Stock Requirements Supplier Posey 18 Apr 2016
Process: 7680
Check Stock Requirements Supplier Envitec 18 Apr 2016
Process: 7679
Check Stock Requirements Supplier Teledyne 18 Apr 2016
Process: 7675
Responsibility Allocation : Ordering Demo Stock For Humanmed Reps 11 Mar 2016
Process: 7395
Responsibility Allocation : VST Stock Meeting `Goods In` Review 09 Mar 2016
Process: 8024
Discontinue/Supersede Stock 01 Mar 2023
8.5.3
The organization shall exercise care with property belonging to customers or external providers while
it is under the organization’s control or being used by the organization.
The organization shall identify, verify, protect and safeguard customers’ or external providers’ property
provided for use or incorporation into the products and services.
When the property of a customer or external provider is lost, damaged or otherwise found to be
unsuitable for use, the organization shall report this to the customer or external provider and retain
documented information on what has occurred.
NOTE A customer’s or external provider’s property can include materials, components, tools and equipment,
premises, intellectual property and personal data. Property belonging to customers or external providers 		Top Level Document: VOP 09 Repairs and Servicing
Revision Document ID137919
Date Revision 27 Dec 2023 Reviewed 27 Dec 2023
Top Level Document: VOP 20 Goods in Purchases, Returns, Repairs, Inspection / Rejection
Revision Document ID75943
Date Revision 24 Nov 2021 Reviewed 24 Nov 2021
Top Level Document: Audit 07 Handling and Storage VST
Revision Document ID159441
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 11 Repairs, Servicing and Returns VST Ltd
Revision Document ID166154
Date Revision 25 Oct 2024 Reviewed 25 Oct 2024
Top Level Document: Audit 09 Goods Inward and Product Identity VST
Revision Document ID166164
Date Revision 25 Oct 2024 Reviewed 25 Oct 2024
Process: 7823
Saftey Tester Data 02 Aug 2017
Process: 7814
Responsibility Allocation : Viamed Repairs 06 Jun 2017
Process: 7813
Responsibility Allocation : VST Repairs 06 Jun 2017
Process: 7812
Responsibility Allocation : Vandagraph Repairs 06 Jun 2017
Process: 7735
Ensure SOR`s Are Followed Up 01 Sep 2016
8.5.4
The organization shall preserve the outputs during production and service provision, to the extent
necessary to ensure conformity to requirements.
NOTE Preservation can include identification, handling, contamination control, packaging, storage,
transmission or transportation, and protection. Preservation		Top Level Document: VOP 07 Stock Control, Handling, Control of Labelling, Storage, Movement
Revision Document ID137933
Date Revision 27 Dec 2023 Reviewed 27 Dec 2023
Top Level Document: VM3COP27.51 Incoming / Goods in Contamination Control
Revision Document ID74855
Date Revision 12 Nov 2021 Reviewed 12 Nov 2021
Top Level Document: Audit 07 Handling and Storage VST
Revision Document ID159441
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 09 Goods Inward and Product Identity VST
Revision Document ID166164
Date Revision 25 Oct 2024 Reviewed 25 Oct 2024
Process: 7830
Review Q.A. Failures Report 18 Sep 2017
8.5.5
The organization shall meet requirements for post-delivery activities associated with the products
and services.
In determining the extent of post-delivery activities that are required, the organization shall consider:
a) statutory and regulatory requirements;
b) the potential undesired consequences associated with its products and services;
c) the nature, use and intended lifetime of its products and services;
d) customer requirements;
e) customer feedback.
NOTE Post-delivery activities can include actions under warranty provisions, contractual obligations such
as maintenance services, and supplementary services such as recycling or final disposal. Post-delivery activities		Top Level Document: VOP 13 Process Monitoring, System Reviews, Audits, Management Reviews Analysis Data PMS Post Market
Revision Document ID135771
Date Revision 28 Nov 2023 Reviewed 28 Nov 2023
Top Level Document: Audit 22 Post Market Survellance VST
Revision Document ID159385
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 14 Complaints and Corrective Actions VST
Revision Document ID159453
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7826
Goods In Processes 06 Sep 2017
Process: 7821
Controlled Waste Description And Transfer 15 Jun 2017
Process: 7820
North Yorkshire Council Waste Tranfer 15 Jun 2017
Process: 7735
Ensure SOR`s Are Followed Up 01 Sep 2016
Process: 7427
Responsibility Allocation : VST Customer Complaints 09 Mar 2016
Process: 7391
Responsibility Allocation : VST Stock Meeting Customer Complaints Review **Mandatory** 09 Mar 2016
Process: 7389
Responsibility Allocation : VST Stock Meeting Returns Overview - From Customers 09 Mar 2016
Process: 7843
Review VST Product Feedback Negative 23 Sep 2017
Process: 7842
Review VIAMED Product Feedback Negative 23 Sep 2017
Process: 7841
Review VST Feedback - Customer Complaints 23 Sep 2017
Process: 7840
Review VST Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7839
Review VIAMED Feedback - Customer Complaints 23 Sep 2017
Process: 7838
Review VIAMED Feedback - Customer Feedback Negative 23 Sep 2017
8.5.6
The organization shall review and control changes for production or service provision, to the extent
necessary to ensure continuing conformity with requirements.
The organization shall retain documented information describing the results of the review of changes,
the person(s) authorizing the change, and any necessary actions arising from the review. Control of changes		Top Level Document: Audit 12 CE Files VST
Revision Document ID159451
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
8.6
The organization shall implement planned arrangements, at appropriate stages, to verify that the
product and service requirements have been met.
The release of products and services to the customer shall not proceed until the planned arrangements
have been satisfactorily completed, unless otherwise approved by a relevant authority and, as
applicable, by the customer.
The organization shall retain documented information on the release of products and services. The
documented information shall include:
a) evidence of conformity with the acceptance criteria;
b) traceability to the person(s) authorizing the release Release of products and services		Top Level Document: VOP 22 Picking and Packing Dispatch and Goods Out
Revision Document ID164829
Date Revision 14 Oct 2024 Reviewed 14 Oct 2024
Top Level Document: Audit 07 Handling and Storage VST
Revision Document ID159441
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 09 Goods Inward and Product Identity VST
Revision Document ID166164
Date Revision 25 Oct 2024 Reviewed 25 Oct 2024
Process: 7830
Review Q.A. Failures Report 18 Sep 2017
8.7
Control of nonconforming outputs		Process: 7671
Humanmed Non Conformances 09 Mar 2016
8.7.1
The organization shall ensure that outputs that do not conform to their requirements are
identified and controlled to prevent their unintended use or delivery.
The organization shall take appropriate action based on the nature of the nonconformity and its effect
on the conformity of products and services. This shall also apply to nonconforming products and
services detected after delivery of products, during or after the provision of services.
The organization shall deal with nonconforming outputs in one or more of the following ways:
a) correction;
b) segregation, containment, return or suspension of provision of products and services;
c) informing the customer;
d) obtaining authorization for acceptance under concession.
Conformity to the requirements shall be verified when nonconforming outputs are corrected. 		Top Level Document: VOP 07 Stock Control, Handling, Control of Labelling, Storage, Movement
Revision Document ID137933
Date Revision 27 Dec 2023 Reviewed 27 Dec 2023
Top Level Document: VOP 06 Measurement Control Viamed VST, Calibration, QA Stock
Revision Document ID168580
Date Revision 22 Nov 2024 Reviewed 22 Nov 2024
Top Level Document: Audit 05 Purchasing suppliers VST
Revision Document ID159435
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 07 Handling and Storage VST
Revision Document ID159441
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 09 Goods Inward and Product Identity VST
Revision Document ID166164
Date Revision 25 Oct 2024 Reviewed 25 Oct 2024
Process: 7830
Review Q.A. Failures Report 18 Sep 2017
Process: 7826
Goods In Processes 06 Sep 2017
Process: 7752
SRS Folder 22 Nov 2016
Process: 7749
Check Repair Quotes 10 Oct 2016
Process: 7690
Ship Repairs 21 Apr 2016
Process: 7685
Repairs Ready For Invoice 18 Apr 2016
Process: 7684
Repairs Ready For Quote 18 Apr 2016
Process: 7674
Check Repairs Ready For Invoice List 10 Mar 2016
Process: 7671
Humanmed Non Conformances 09 Mar 2016
Process: 7399
Responsibility Allocation : VST Stock Meeting Non Conforming Stock Transfers. (QC19) 09 Mar 2016
Process: 7394
Responsibility Allocation : VST Stock Meeting Repairs Review - General 09 Mar 2016
Process: 7390
Responsibility Allocation : VST Stock Meeting Returns Overview - Credits 09 Mar 2016
Process: 7388
Responsibility Allocation : VST Stock Meeting Returns Overview 09 Mar 2016
8.7.2
The organization shall retain documented information that:
a) describes the nonconformity;
b) describes the actions taken;
c) describes any concessions obtained;
d) identifies the authority deciding the action in respect of the nonconformity.		Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 12 CE Files VST
Revision Document ID159451
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7830
Review Q.A. Failures Report 18 Sep 2017
Process: 7690
Ship Repairs 21 Apr 2016
Process: 7671
Humanmed Non Conformances 09 Mar 2016
Process: 7394
Responsibility Allocation : VST Stock Meeting Repairs Review - General 09 Mar 2016

9 Performance evaluation

9
Performance evaluation		Process: 7433
Responsibility Allocation : VST Board Directors Meeting 09 Mar 2016
9.1
Monitoring, measurement, analysis and evaluation
9.1.1
The organization shall determine:
a) what needs to be monitored and measured;
b) the methods for monitoring, measurement, analysis and evaluation needed to ensure valid results;
c) when the monitoring and measuring shall be performed;
d) when the results from monitoring and measurement shall be analysed and evaluated.
The organization shall evaluate the performance and the effectiveness of the quality management system.
The organization shall retain appropriate documented information as evidence of the results. General		Top Level Document: VOP 10 Non Conformance, Corrective and Preventive Actions
Revision Document ID124938
Date Revision 24 Jul 2023 Reviewed 24 Jul 2023
Top Level Document: VOP 13 Process Monitoring, System Reviews, Audits, Management Reviews Analysis Data PMS Post Market
Revision Document ID135771
Date Revision 28 Nov 2023 Reviewed 28 Nov 2023
Top Level Document: Audit 07 Handling and Storage VST
Revision Document ID159441
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7693
Collect Repair Filing From Warehouse 22 Apr 2016
Process: 7692
Responsibility Allocation : Take Complete Repair Paperwork To Office 22 Apr 2016
Process: 7394
Responsibility Allocation : VST Stock Meeting Repairs Review - General 09 Mar 2016
9.1.2
The organization shall monitor customers’ perceptions of the degree to which their needs and
expectations have been fulfilled. The organization shall determine the methods for obtaining,
monitoring and reviewing this information.
NOTE Examples of monitoring customer perceptions can include customer surveys, customer feedback
on delivered products and services, meetings with customers, market-share analysis, compliments, warranty
claims and dealer reports. Customer satisfaction		Top Level Document: VOP 13 Process Monitoring, System Reviews, Audits, Management Reviews Analysis Data PMS Post Market
Revision Document ID135771
Date Revision 28 Nov 2023 Reviewed 28 Nov 2023
Top Level Document: Audit 22 Post Market Survellance VST
Revision Document ID159385
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 14 Complaints and Corrective Actions VST
Revision Document ID159453
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7825
Responsibility Allocation : Order Picking 06 Sep 2017
Process: 7822
Review Oxylink Stock 26 Jul 2017
Process: 7797
Check Order Are Being Picked In Priority Order 10 May 2017
Process: 7693
Collect Repair Filing From Warehouse 22 Apr 2016
Process: 7692
Responsibility Allocation : Take Complete Repair Paperwork To Office 22 Apr 2016
Process: 7673
Check Expiry Dated Stock 09 Mar 2016
Process: 7664
Responsibility Allocation : Marketing Job Logger 09 Mar 2016
Process: 7427
Responsibility Allocation : VST Customer Complaints 09 Mar 2016
Process: 7394
Responsibility Allocation : VST Stock Meeting Repairs Review - General 09 Mar 2016
Process: 7391
Responsibility Allocation : VST Stock Meeting Customer Complaints Review **Mandatory** 09 Mar 2016
Process: 7389
Responsibility Allocation : VST Stock Meeting Returns Overview - From Customers 09 Mar 2016
Process: 7843
Review VST Product Feedback Negative 23 Sep 2017
Process: 7842
Review VIAMED Product Feedback Negative 23 Sep 2017
Process: 7841
Review VST Feedback - Customer Complaints 23 Sep 2017
Process: 7840
Review VST Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7839
Review VIAMED Feedback - Customer Complaints 23 Sep 2017
Process: 7838
Review VIAMED Feedback - Customer Feedback Negative 23 Sep 2017
9.1.3
The organization shall analyse and evaluate appropriate data and information arising from monitoring
and measurement.
The results of analysis shall be used to evaluate:
a) conformity of products and services;
b) the degree of customer satisfaction;
c) the performance and effectiveness of the quality management system;
d) if planning has been implemented effectively;
e) the effectiveness of actions taken to address risks and opportunities;
f) the performance of external providers;
g) the need for improvements to the quality management system.
NOTE Methods to analyse data can include statistical techniques. Analysis and evaluation		Top Level Document: VOP 13 Process Monitoring, System Reviews, Audits, Management Reviews Analysis Data PMS Post Market
Revision Document ID135771
Date Revision 28 Nov 2023 Reviewed 28 Nov 2023
Top Level Document: VOP 05 Supplier Control, Supplier Review, Purchase Orders, Supplier Returns and Rejection
Revision Document ID75847
Date Revision 23 Nov 2021 Reviewed 23 Nov 2021
Top Level Document: Audit 22 Post Market Survellance VST
Revision Document ID159385
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7830
Review Q.A. Failures Report 18 Sep 2017
Process: 7822
Review Oxylink Stock 26 Jul 2017
Process: 7394
Responsibility Allocation : VST Stock Meeting Repairs Review - General 09 Mar 2016
Process: 27
Management Reviews And Quality Audits 16 Feb 2016
Process: 7834
Financial Review 20 Sep 2017
Process: 26
Company Resources 16 Feb 2016
Process: 7713
Review Roles And Responsibilitys 17 Aug 2016
Process: 7837
Review External Parties Influencing The QMS VST / Viamed 23 Sep 2017
Process: 7840
Review VST Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7841
Review VST Feedback - Customer Complaints 23 Sep 2017
Process: 7843
Review VST Product Feedback Negative 23 Sep 2017
Process: 7846
ISO System Management Review Viamed 26 Sep 2017
Process: 7848
Review ISO Scopes 27 Sep 2017
Process: 7849
Review Product Failures New Codes 28 Sep 2017
Process: 7871
Review Exclusion From Viamed 13485:2016 And VST 9001:2015 15 Oct 2017
Process: 7876
Maintain Update Of ISO Route Maps 21 Oct 2017
Process: 7878
Review Possible Upcoming Regulation Changes 22 Oct 2017
Process: 28
Supplier Review 16 Feb 2016
Process: 5889
Responsibility Allocation : Audit And Task - Audit 24 Feb 2016
Process: 7071
Post Market Surveillance 09 Mar 2016
Process: 7199
Non Conformities Review Viamed 09 Mar 2016
Process: 7743
Customer Complaints Paper File 26 Sep 2016
Process: 7827
Review The Quality Policy VST 16 Sep 2017
Process: 7833
Importance Of Effective Quality Management 20 Sep 2017
Process: 6829
Supplier Review - Outstanding orders 09 Mar 2016
Process: 6832
Supplier Review Future orders 09 Mar 2016
Process: 7091
Calibration Index 09 Mar 2016
Process: 5881
Training Records Review 18 Feb 2016
Process: 7847
Health And Safety Review 26 Sep 2017
Process: 7793
Team Review Meeting 16 Mar 2017
Process: 8030
Purchase Order Invoice Review 23 Jun 2023
Process: 8085
**Stock Figure - Correct Xero To Intrastats 16 Dec 2024
9.2
Internal audi		Process: 7781
Audit 23 Analysis Of Data VST 08 Feb 2017
Process: 7780
Audit 22 Post Market Survellance VST 08 Feb 2017
Process: 7779
Audit 21 Audit Of Audit VST 08 Feb 2017
Process: 7778
Audit 20 Process Verification To Managment VST 08 Feb 2017
Process: 7777
Audit 19 Health And Saftey VST 08 Feb 2017
Process: 7776
Audit 17 Internal Audits VST 08 Feb 2017
Process: 7775
Audit 15 Production VST 08 Feb 2017
Process: 7774
Audit 14 Complaints And Corrective Actions VST 08 Feb 2017
Process: 7773
Audit 12 CE Files VST 08 Feb 2017
Process: 7772
Audit 11 Repairs And Service VST 08 Feb 2017
Process: 7771
Audit 10b Process Verification VST 08 Feb 2017
Process: 7770
Audit 10 Documentation Control VST 08 Feb 2017
Process: 7769
Audit 09 Goods Inward And Product Identity VST 08 Feb 2017
Process: 7768
Audit 08 Training VST 08 Feb 2017
Process: 7767
Audit 07 Handling And Storage VST 08 Feb 2017
Process: 7766
Audit 06 Calibration VST 08 Feb 2017
Process: 7765
Audit 05 Purchasing Suppliers VST 08 Feb 2017
Process: 7764
Audit 03 Design Control VST 08 Feb 2017
Process: 7763
Audit 02 Contract Review VST 08 Feb 2017
Process: 7762
Audit 01 Picking Packing VST 08 Feb 2017
Process: 7733
Audit 23 Analysis Of Data Viamed 24 Aug 2016
Process: 7732
Audit 22 Post Market Survellance Viamed 24 Aug 2016
Process: 7731
Audit 21 Audit Of Audit Viamed 24 Aug 2016
Process: 7730
Audit 20 Process Verification To Managment Viamed 24 Aug 2016
Process: 7729
Audit 19 Health And Saftey Viamed 24 Aug 2016
Process: 7728
Audit 17 Internal Audits Viamed 24 Aug 2016
Process: 7727
Audit 15 Production Viamed 24 Aug 2016
Process: 7726
Audit 14 Complaints And Corrective Actions Viamed 24 Aug 2016
Process: 7725
Audit 12 CE Files Viamed 24 Aug 2016
Process: 7724
Audit 11 Repairs And Service Viamed 24 Aug 2016
Process: 7723
Audit 10b Process Verification Viamed 24 Aug 2016
Process: 7722
Audit 10 Documentation Control Viamed 24 Aug 2016
Process: 7721
Audit 09 Goods Inward And Product Identity Viamed 24 Aug 2016
Process: 7720
Audit 08 Training Viamed 24 Aug 2016
Process: 7719
Audit 07 Handling And Storage Viamed 24 Aug 2016
Process: 7718
Audit 06 Calibration Viamed 24 Aug 2016
Process: 7717
Audit 05 Purchasing Suppliers Viamed 24 Aug 2016
Process: 7716
Audit 03 Design Control Viamed 24 Aug 2016
Process: 7715
Audit 02 Contract Review Viamed 24 Aug 2016
Process: 7714
Audit 01 Picking Packing Viamed 24 Aug 2016
9.2.1
The organization shall conduct internal audits at planned intervals to provide information on
whether the quality management system:
a) conforms to:
1) the organization’s own requirements for its quality management system;
2) the requirements of this International Standard;
b) is effectively implemented and maintained. 		Top Level Document: VOP 13 Process Monitoring, System Reviews, Audits, Management Reviews Analysis Data PMS Post Market
Revision Document ID135771
Date Revision 28 Nov 2023 Reviewed 28 Nov 2023
Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 17 Internal Audits VST
Revision Document ID159467
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 21 Audit of Audit VST
Revision Document ID159487
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7744
FDA Device Establishment Registration And Listing 28 Sep 2016
Process: 7668
Responsibility Allocation : Upgrading Intrastats ISO Quality system 09 Mar 2016
Process: 8019
Audit 04 Accounts And Finance VST 14 Sep 2022
Process: 8079
Audit 27 Software Validation VST 10 Jul 2024
9.2.2
The organization shall:
a) plan, establish, implement and maintain an audit programme(s) including the frequency, methods,
responsibilities, planning requirements and reporting, which shall take into consideration the
importance of the processes concerned, changes affecting the organization, and the results of
previous audits;
b) define the audit criteria and scope for each audit;
c) select auditors and conduct audits to ensure objectivity and the impartiality of the audit process;
d) ensure that the results of the audits are reported to relevant management;
e) take appropriate correction and corrective actions without undue delay;
f) retain documented information as evidence of the implementation of the audit programme and the
audit results.
NOTE See ISO 19011 for guidance.		Top Level Document: VOP 13 Process Monitoring, System Reviews, Audits, Management Reviews Analysis Data PMS Post Market
Revision Document ID135771
Date Revision 28 Nov 2023 Reviewed 28 Nov 2023
Top Level Document: Audit 18 Management Review VST
Revision Document ID159473
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 21 Audit of Audit VST
Revision Document ID159487
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 8019
Audit 04 Accounts And Finance VST 14 Sep 2022
9.3
Management review
9.3.1
Top management shall review the organization’s quality management system, at planned intervals, to
ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic direction of
the organization. General		Top Level Document: VOP 13 Process Monitoring, System Reviews, Audits, Management Reviews Analysis Data PMS Post Market
Revision Document ID135771
Date Revision 28 Nov 2023 Reviewed 28 Nov 2023
Top Level Document: Audit 18 Management Review VST
Revision Document ID159473
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
9.3.2
9.3.2 Management review inputs
The management review shall be planned and carried out taking into consideration:
a) the status of actions from previous management reviews;
b) changes in external and internal issues that are relevant to the quality management system;
c) information on the performance and effectiveness of the quality management system, including
trends in:
1) customer satisfaction and feedback from relevant interested parties;
2) the extent to which quality objectives have been met;
3) process performance and conformity of products and services;
4) nonconformities and corrective actions;
5) monitoring and measurement results;
6) audit results;
7) the performance of external providers;
d) the adequacy of resources;
e) the effectiveness of actions taken to address risks and opportunities (see 6.1);
f) opportunities for improvement. Management review inputs		Top Level Document: VOP 13 Process Monitoring, System Reviews, Audits, Management Reviews Analysis Data PMS Post Market
Revision Document ID135771
Date Revision 28 Nov 2023 Reviewed 28 Nov 2023
Top Level Document: Audit 18 Management Review VST
Revision Document ID159473
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7831
Intrastats Debtors And Creditor Figures 18 Sep 2017
Process: 7830
Review Q.A. Failures Report 18 Sep 2017
Process: 7825
Responsibility Allocation : Order Picking 06 Sep 2017
Process: 7673
Check Expiry Dated Stock 09 Mar 2016
Process: 7671
Humanmed Non Conformances 09 Mar 2016
Process: 7427
Responsibility Allocation : VST Customer Complaints 09 Mar 2016
Process: 7391
Responsibility Allocation : VST Stock Meeting Customer Complaints Review **Mandatory** 09 Mar 2016
Process: 7389
Responsibility Allocation : VST Stock Meeting Returns Overview - From Customers 09 Mar 2016
Process: 7843
Review VST Product Feedback Negative 23 Sep 2017
Process: 7841
Review VST Feedback - Customer Complaints 23 Sep 2017
Process: 7840
Review VST Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7862
Review The Audit Calender Screen 04 Oct 2017
Process: 7834
Financial Review 20 Sep 2017
Process: 5877
Review Company Data 17 Feb 2016
Process: 7070
Management Review 09 Mar 2016
Process: 7713
Review Roles And Responsibilitys 17 Aug 2016
Process: 7846
ISO System Management Review Viamed 26 Sep 2017
Process: 7848
Review ISO Scopes 27 Sep 2017
Process: 7849
Review Product Failures New Codes 28 Sep 2017
Process: 7871
Review Exclusion From Viamed 13485:2016 And VST 9001:2015 15 Oct 2017
Process: 7876
Maintain Update Of ISO Route Maps 21 Oct 2017
Process: 7878
Review Possible Upcoming Regulation Changes 22 Oct 2017
Process: 7125
Responsibility Allocation : Intrastats Urgent Problems 09 Mar 2016
Process: 28
Supplier Review 16 Feb 2016
Process: 5887
Review ISO/EN Documents 24 Feb 2016
Process: 7199
Non Conformities Review Viamed 09 Mar 2016
Process: 7743
Customer Complaints Paper File 26 Sep 2016
Process: 7827
Review The Quality Policy VST 16 Sep 2017
Process: 7833
Importance Of Effective Quality Management 20 Sep 2017
Process: 6829
Supplier Review - Outstanding orders 09 Mar 2016
Process: 6832
Supplier Review Future orders 09 Mar 2016
Process: 7753
Management Meeting Warehouse 22 Nov 2016
Process: 5881
Training Records Review 18 Feb 2016
Process: 6851
Review Accident Book 09 Mar 2016
Process: 7847
Health And Safety Review 26 Sep 2017
Process: 7919
Send Debtors Overview To Derek 06 Dec 2018
9.3.3
The outputs of the management review shall include decisions and actions related to:
a) opportunities for improvement;
b) any need for changes to the quality management system;
c) resource needs.
The organization shall retain documented information as evidence of the results of management reviews. Management review outputs		Top Level Document: Audit 20 Process verification to Managment VST
Revision Document ID159391
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 18 Management Review VST
Revision Document ID159473
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024

1 Improvement

10
Improvement		Process: 7433
Responsibility Allocation : VST Board Directors Meeting 09 Mar 2016
10.1
The organization shall determine and select opportunities for improvement and implement any
necessary actions to meet customer requirements and enhance customer satisfaction.
These shall include:
a) improving products and services to meet requirements as well as to address future needs and
expectations;
b) correcting, preventing or reducing undesired effects;
c) improving the performance and effectiveness of the quality management system.
NOTE Examples of improvement can include correction, corrective action, continual improvement,
breakthrough change, innovation and re-organization. General 		Top Level Document: VOP 10 Non Conformance, Corrective and Preventive Actions
Revision Document ID124938
Date Revision 24 Jul 2023 Reviewed 24 Jul 2023
Top Level Document: Audit 14 Complaints and Corrective Actions VST
Revision Document ID159453
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Chart 08 Correction and Prevention
Revision Document ID8682
Date Revision 12 Oct 2011 Reviewed 12 Oct 2011
VM3COP27.09 Reduce goldmine Mailbox preventative maintenance
Revision Document ID14907
Date Revision 02 Apr 2015 Reviewed 02 Apr 2015
Process: 7825
Responsibility Allocation : Order Picking 06 Sep 2017
Process: 7822
Review Oxylink Stock 26 Jul 2017
Process: 7387
Responsibility Allocation : VST Stock Meeting Purchase Order Requirements 09 Mar 2016
10.2
Nonconformity and corrective action		Top Level Document: VOP 10 Non Conformance, Corrective and Preventive Actions
Revision Document ID124938
Date Revision 24 Jul 2023 Reviewed 24 Jul 2023
Top Level Document: Audit 14 Complaints and Corrective Actions VST
Revision Document ID159453
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7671
Humanmed Non Conformances 09 Mar 2016
10.2.1
When a nonconformity occurs, including any arising from complaints, the organization shall:
a) react to the nonconformity and, as applicable:
1) take action to control and correct it;
2) deal with the consequences;
b) evaluate the need for action to eliminate the cause(s) of the nonconformity, in order that it does not
recur or occur elsewhere, by:
1) reviewing and analysing the nonconformity;
2) determining the causes of the nonconformity;
3) determining if similar nonconformities exist, or could potentially occur;
c) implement any action needed;
d) review the effectiveness of any corrective action taken;
e) update risks and opportunities determined during planning, if necessary;
f) make changes to the quality management system, if necessary.
Corrective actions shall be appropriate to the effects of the nonconformities encountered. 		Top Level Document: VOP 10 Non Conformance, Corrective and Preventive Actions
Revision Document ID124938
Date Revision 24 Jul 2023 Reviewed 24 Jul 2023
Top Level Document: VOP 19 FeedBack Customer Complaints Vigilance and Notifications VST Ltd
Revision Document ID75995
Date Revision 24 Nov 2021 Reviewed 24 Nov 2021
Top Level Document: Audit 12 CE Files VST
Revision Document ID159451
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Top Level Document: Audit 14 Complaints and Corrective Actions VST
Revision Document ID159453
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Process: 7830
Review Q.A. Failures Report 18 Sep 2017
Process: 7748
Check Repair Orders 10 Oct 2016
Process: 7427
Responsibility Allocation : VST Customer Complaints 09 Mar 2016
Process: 7391
Responsibility Allocation : VST Stock Meeting Customer Complaints Review **Mandatory** 09 Mar 2016
Process: 7841
Review VST Feedback - Customer Complaints 23 Sep 2017
10.2.2
The organization shall retain documented information as evidence of:
a) the nature of the nonconformities and any subsequent actions taken;
b) the results of any corrective action.		Top Level Document: VOP 19 Feedback Customer Complaints Vigilance and Notifications Viamed Ltd
Revision Document ID132118
Date Revision 18 Oct 2023 Reviewed 18 Oct 2023
Top Level Document: VOP 19 FeedBack Customer Complaints Vigilance and Notifications VST Ltd
Revision Document ID75995
Date Revision 24 Nov 2021 Reviewed 24 Nov 2021
Top Level Document: VOP 10 Non Conformance, Corrective and Preventive Actions
Revision Document ID124938
Date Revision 24 Jul 2023 Reviewed 24 Jul 2023
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
10.3
The organization shall continually improve the suitability, adequacy and effectiveness of the quality
management system.
The organization shall consider the results of analysis and evaluation, and the outputs from
management review, to determine if there are needs or opportunities that shall be addressed as part of
continual improvement. Continual improvement		Top Level Document: Audit 18 Management Review VST
Revision Document ID159473
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control Viamed
Revision Document ID159363
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024
Audit 10 Documentation Control VST
Revision Document ID159361
Date Revision 13 Aug 2024 Reviewed 13 Aug 2024

Document IDSub Processes
ID164901 VST ISO 9001:2015 Scope
Process: 5887 Review ISO/EN Documents 24 Feb 2016
Process: 7848 Review ISO Scopes 27 Sep 2017
ID69692 VM3COP02.01 Boundaries / Exclusion ISO 9001:2015 VST
Process: 7871 Review Exclusion From Viamed 13485:2016 And VST 9001:2015 15 Oct 2017
ID164813 VM3COP00.00 VOP00.00 VST Quality Statement policy and objectives
Process: 23 Company Objectives 16 Feb 2016
Process: 7827 Review The Quality Policy VST 16 Sep 2017
Process: 7833 Importance Of Effective Quality Management 20 Sep 2017
ID29373 VM3COP02.02 VST Company Responsibilitys organisation chart structure
Process: 5877 Review Company Data 17 Feb 2016
ID130462 VST - ISO 9001:2015 Certificate FM 607767 VST ISO 9001:2015 Vandagraph VST Sensors Notified body certification FM 607767
Process: 5887 Review ISO/EN Documents 24 Feb 2016
ID99512 VOP 24 Needs, Risks and Expectations of External Parties
Process: 8025 Check We Do Not Require A EU European Representatives 09 Mar 2023
ID159473 Audit 18 Management Review VST
Process: 55 Business Continuity Plan 17 Feb 2016
Process: 23 Company Objectives 16 Feb 2016
Process: 6813 Management Meeting Turnover Report 09 Mar 2016
Process: 27 Management Reviews And Quality Audits 16 Feb 2016
Process: 22 Company Policys 16 Feb 2016
Process: 7750 Meeting With Management 14 Oct 2016
Process: 7793 Team Review Meeting 16 Mar 2017
Process: 7753 Management Meeting Warehouse 22 Nov 2016
Process: 6861 Management Meeting Review Weekly Meeting 09 Mar 2016
Process: 7833 Importance Of Effective Quality Management 20 Sep 2017
Process: 7834 Financial Review 20 Sep 2017
Process: 26 Company Resources 16 Feb 2016
Process: 30 Responsibility Allocation : MHRA Licences And Notifications 16 Feb 2016
Process: 31 Responsibility Allocation : Notified Body Notifications 16 Feb 2016
Process: 32 MDALL Listings 16 Feb 2016
Process: 7057 Responsibility Allocation : Complaints and Vigilance Notifications 09 Mar 2016
Process: 7070 Management Review 09 Mar 2016
Process: 29 Responsibility Allocation : CMDCAS Updates And Licences 16 Feb 2016
Process: 5889 Responsibility Allocation : Audit And Task - Audit 24 Feb 2016
Process: 7744 FDA Device Establishment Registration And Listing 28 Sep 2016
Process: 7829
Process: 6871 ISO14001 Environmental management systems 09 Mar 2016
Process: 7874 Review For Latest Version Med Dev 2.12. 18 Oct 2017
Process: 7877 Disaster Planning 21 Oct 2017
Process: 7876 Maintain Update Of ISO Route Maps 21 Oct 2017
Process: 7878 Review Possible Upcoming Regulation Changes 22 Oct 2017
Process: 7886 Audit 18 Management Review Viamed 24 Oct 2017
Process: 7887 Audit 18 Management Review VST 24 Oct 2017
Process: 7890 New UPS Rates Needs Checking 24 Oct 2017
Process: 7888 Review Processes Linked To VOPs And Audits 24 Oct 2017
Process: 7895 FDA Device Establishment Registration 29 Oct 2017
Process: 7912 Review The Personel Information We Collect Or Store 20 Sep 2018
Process: 7913 Review Personnel Files 20 Sep 2018
Process: 7918 Backup Jeans Local Folder 08 Nov 2018
Process: 7964 Check Roles And Tasks For Incomplete Data 29 Oct 2020
Process: 7980 Review Gov Website For Applicable Required Standards ISO9001 15 Nov 2021
Process: 7972 ISO System Management Review Vst 26 Oct 2021
Process: 7977 Review The Agenda For The Management Review / Board Meeting Prior To The Annual Meeting 11 Nov 2021
Process: 7978 Regulatory Requirements and Review of QC21 form template 11 Nov 2021
Process: 7979 Review The Template Of The QC 21 Form To Ensure It Is Current And Valid 12 Nov 2021
Process: 7981 Review Process Updates For Risk To Systems 18 Nov 2021
Process: 8018 Wednesday Meeting 09 Aug 2022
Process: 8026 Automotive Competitor Price Review 10 Mar 2023
Process: 8025 Check We Do Not Require A EU European Representatives 09 Mar 2023
Process: 8036 Future Issues Review 19 Dec 2023
Process: 8041 Quarterly Sales And Marketing Meeting 29 Dec 2023
Process: 8072 Quartly Sales And Marketing Meeting Due 03 Jan 2024
Process: 8073 Quarterly Stock Meeting Due 03 Jan 2024
Process: 8074 Carbon Reduction Planning 26 Jan 2024
ID120321 VOP 01 Documentation and Records, Control, Creation, Storage, Retrieval, Revision Control and Online Records
Process: 5940 Thumb Nail Processor 07 Mar 2016
Process: 7827 Review The Quality Policy VST 16 Sep 2017
Process: 7828 Review The Quality Policy Viamed 16 Sep 2017
Process: 5934 Responsibility Allocation : Staff Training 05 Mar 2016
Process: 7032 Responsibility Allocation : Document Requirements 09 Mar 2016
Process: 41 Responsibility Allocation : Documentation Control 16 Feb 2016
Process: 59 Out Of Date Documents 17 Feb 2016
Process: 5851 Duplicate Documents 17 Feb 2016
Process: 5852 Responsibility Allocation : Retention Of Records 17 Feb 2016
Process: 7130 Intrastats Information for Intrastats and L Drive 09 Mar 2016
Process: 5890 Check Website ISO Documents 24 Feb 2016
Process: 7200 Responsibility Allocation : ISO Issues 09 Mar 2016
Process: 7744 FDA Device Establishment Registration And Listing 28 Sep 2016
Process: 7941 Check Leaflets, Letterhead And Other Paperwork To See If The Correct BSI Logo Is In Use. Remove All Old If Found. 23 Sep 2019
Process: 7987 Sync External Telephone Logs 07 Feb 2022
Process: 7992 COSHH Datasheet Reminders 07 Feb 2022
Process: 8001 Verification Stock Linked To Documents 08 Feb 2022
Process: 8029 Send Intercompany Invoices To Jean 12 Apr 2023
Process: 8032 Review Contact Documentation 22 Aug 2023
Process: 8050 Master Indemnity Register 29 Dec 2023
Process: 8053 Check The Whos Who 29 Dec 2023
ID159391 Audit 20 Process verification to Managment VST
Process: 7701 AWS Amazon Web Services 23 May 2016
Process: 7723 Audit 10b Process Verification Viamed 24 Aug 2016
Process: 7730 Audit 20 Process Verification To Managment Viamed 24 Aug 2016
Process: 7827 Review The Quality Policy VST 16 Sep 2017
Process: 7828 Review The Quality Policy Viamed 16 Sep 2017
Process: 7771 Audit 10b Process Verification VST 08 Feb 2017
Process: 7778 Audit 20 Process Verification To Managment VST 08 Feb 2017
Process: 6866 Internal Process Verification Complete Systems Review 09 Mar 2016
Process: 7755 Fast Hosts Invoice 08 Dec 2016
Process: 7845 7.1.4 Environment Of Operations 25 Sep 2017
Process: 7846 ISO System Management Review Viamed 26 Sep 2017
Process: 7837 Review External Parties Influencing The QMS VST / Viamed 23 Sep 2017
Process: 7832 Cleardown Emailed Invoices 20 Sep 2017
Process: 7848 Review ISO Scopes 27 Sep 2017
Process: 7851 Software Validation Scan Un-QA Product To Order 01 Oct 2017
Process: 7852 Software Validation Expired Stock 01 Oct 2017
Process: 7853 Software Validation Non Sell Able Shelf 01 Oct 2017
Process: 7854 Software Validation In Production List 01 Oct 2017
Process: 7855 Software Validation - Production Lists 01 Oct 2017
Process: 7856 Software Validation Unchecked Orders 01 Oct 2017
Process: 7857 Software Validation Stock Tracking Check 01 Oct 2017
Process: 7858 Software Validation Attempt To QA Some Stock 01 Oct 2017
Process: 7861 Software Validation Of Training Documents Forced Reading 03 Oct 2017
Process: 7850 Software Validation Scan Incorrect Product 01 Oct 2017
Process: 7871 Review Exclusion From Viamed 13485:2016 And VST 9001:2015 15 Oct 2017
Process: 7865 Software Validation Conflicting Audits 07 Oct 2017
Process: 7870 Software Validation Non Conformance Product Risk Feedback Loop 15 Oct 2017
Process: 7879 Software Validation Scheduled Tasks And Audits 22 Oct 2017
Process: 7875 Software Validation Document Control 20 Oct 2017
Process: 7880 Software Validation Out Of Date Documents 22 Oct 2017
Process: 7881 Software Validation - Live Orders 22 Oct 2017
ID159363 Audit 10 Documentation Control Viamed
Process: 10 Distribution Of Emails 16 Feb 2016
Process: 5939 Responsibility Allocation : Email ISP Routing 05 Mar 2016
Process: 5940 Thumb Nail Processor 07 Mar 2016
Process: 11 Distribution Of Post 16 Feb 2016
Process: 6 Responsibility Allocation : Updating Contact Management System 16 Feb 2016
Process: 52 Software Verification Clear Down Backup Emails 16 Feb 2016
Process: 53 Emails 16 Feb 2016
Process: 7672 Off Site Backup 09 Mar 2016
Process: 7700 Domain Name Management 19 May 2016
Process: 9 Distribution Of Faxes 16 Feb 2016
Process: 15 Filing and Archiving 16 Feb 2016
Process: 7711 Import Bank CSV 01 Jul 2016
Process: 7722 Audit 10 Documentation Control Viamed 24 Aug 2016
Process: 7693 Collect Repair Filing From Warehouse 22 Apr 2016
Process: 12 Responsibility Allocation : Sales And Technical Information Processing 16 Feb 2016
Process: 16 Responsibility Allocation : Photocopying 16 Feb 2016
Process: 5901 Link Call Log Contacts To The CRM 02 Mar 2016
Process: 7699 Shred Sensitive Paperwork In JL Office 19 May 2016
Process: 7705 Checking For Uploaded Files 08 Jun 2016
Process: 7754
Process: 6938 Responsibility Allocation : Customer Database Updates 09 Mar 2016
Process: 6940 Responsibility Allocation : Customer Ongoing task List 09 Mar 2016
Process: 7090 Responsibility Allocation : Office Procedures 09 Mar 2016
Process: 7032 Responsibility Allocation : Document Requirements 09 Mar 2016
Process: 41 Responsibility Allocation : Documentation Control 16 Feb 2016
Process: 59 Out Of Date Documents 17 Feb 2016
Process: 5851 Duplicate Documents 17 Feb 2016
Process: 5852 Responsibility Allocation : Retention Of Records 17 Feb 2016
Process: 7124 Responsibility Allocation : Intrastats 09 Mar 2016
Process: 7125 Responsibility Allocation : Intrastats Urgent Problems 09 Mar 2016
Process: 7126 Intrastats Requested Page updates 09 Mar 2016
Process: 7127 Responsibility Allocation : Intrastats Unfinished in progress Processes 09 Mar 2016
Process: 7128 Responsibility Allocation : Intrastats Future Features needed 09 Mar 2016
Process: 7129 Intrastats Cross Reference Database Tables Updates 09 Mar 2016
Process: 7130 Intrastats Information for Intrastats and L Drive 09 Mar 2016
Process: 7131 Responsibility Allocation : Intrastats Opera 09 Mar 2016
Process: 7133 Responsibility Allocation : Intrastats Contact Manager 09 Mar 2016
Process: 7739 Intrastats Amendment Log 12 Sep 2016
Process: 5877 Review Company Data 17 Feb 2016
Process: 44 Secure Socket Level Certificate 16 Feb 2016
Process: 5890 Check Website ISO Documents 24 Feb 2016
Process: 7770 Audit 10 Documentation Control VST 08 Feb 2017
Process: 7863 Maintain Repair Codes List 05 Oct 2017
Process: 7922 Back Up Emily`s Accounts Docs 04 Jan 2019
Process: 7987 Sync External Telephone Logs 07 Feb 2022
Process: 7992 COSHH Datasheet Reminders 07 Feb 2022
Process: 8001 Verification Stock Linked To Documents 08 Feb 2022
Process: 8029 Send Intercompany Invoices To Jean 12 Apr 2023
Process: 8032 Review Contact Documentation 22 Aug 2023
Process: 8039 Weee Report Due Vandagraph Annual 29 Dec 2023
Process: 8050 Master Indemnity Register 29 Dec 2023
Process: 8053 Check The Whos Who 29 Dec 2023
ID8700 Chart 27 Customer Complaints Chart 27
Process: 7743 Customer Complaints Paper File 26 Sep 2016
ID159361 Audit 10 Documentation Control VST
Process: 10 Distribution Of Emails 16 Feb 2016
Process: 5939 Responsibility Allocation : Email ISP Routing 05 Mar 2016
Process: 5940 Thumb Nail Processor 07 Mar 2016
Process: 11 Distribution Of Post 16 Feb 2016
Process: 6 Responsibility Allocation : Updating Contact Management System 16 Feb 2016
Process: 52 Software Verification Clear Down Backup Emails 16 Feb 2016
Process: 53 Emails 16 Feb 2016
Process: 7672 Off Site Backup 09 Mar 2016
Process: 7700 Domain Name Management 19 May 2016
Process: 9 Distribution Of Faxes 16 Feb 2016
Process: 15 Filing and Archiving 16 Feb 2016
Process: 7711 Import Bank CSV 01 Jul 2016
Process: 7722 Audit 10 Documentation Control Viamed 24 Aug 2016
Process: 7693 Collect Repair Filing From Warehouse 22 Apr 2016
Process: 12 Responsibility Allocation : Sales And Technical Information Processing 16 Feb 2016
Process: 16 Responsibility Allocation : Photocopying 16 Feb 2016
Process: 5901 Link Call Log Contacts To The CRM 02 Mar 2016
Process: 7699 Shred Sensitive Paperwork In JL Office 19 May 2016
Process: 7705 Checking For Uploaded Files 08 Jun 2016
Process: 7754
Process: 6938 Responsibility Allocation : Customer Database Updates 09 Mar 2016
Process: 6940 Responsibility Allocation : Customer Ongoing task List 09 Mar 2016
Process: 7090 Responsibility Allocation : Office Procedures 09 Mar 2016
Process: 7032 Responsibility Allocation : Document Requirements 09 Mar 2016
Process: 41 Responsibility Allocation : Documentation Control 16 Feb 2016
Process: 59 Out Of Date Documents 17 Feb 2016
Process: 5851 Duplicate Documents 17 Feb 2016
Process: 5852 Responsibility Allocation : Retention Of Records 17 Feb 2016
Process: 7124 Responsibility Allocation : Intrastats 09 Mar 2016
Process: 7125 Responsibility Allocation : Intrastats Urgent Problems 09 Mar 2016
Process: 7126 Intrastats Requested Page updates 09 Mar 2016
Process: 7127 Responsibility Allocation : Intrastats Unfinished in progress Processes 09 Mar 2016
Process: 7128 Responsibility Allocation : Intrastats Future Features needed 09 Mar 2016
Process: 7129 Intrastats Cross Reference Database Tables Updates 09 Mar 2016
Process: 7130 Intrastats Information for Intrastats and L Drive 09 Mar 2016
Process: 7131 Responsibility Allocation : Intrastats Opera 09 Mar 2016
Process: 7133 Responsibility Allocation : Intrastats Contact Manager 09 Mar 2016
Process: 7739 Intrastats Amendment Log 12 Sep 2016
Process: 5877 Review Company Data 17 Feb 2016
Process: 44 Secure Socket Level Certificate 16 Feb 2016
Process: 5890 Check Website ISO Documents 24 Feb 2016
Process: 7770 Audit 10 Documentation Control VST 08 Feb 2017
Process: 7863 Maintain Repair Codes List 05 Oct 2017
Process: 7922 Back Up Emily`s Accounts Docs 04 Jan 2019
Process: 7987 Sync External Telephone Logs 07 Feb 2022
Process: 7992 COSHH Datasheet Reminders 07 Feb 2022
Process: 8001 Verification Stock Linked To Documents 08 Feb 2022
Process: 8029 Send Intercompany Invoices To Jean 12 Apr 2023
Process: 8032 Review Contact Documentation 22 Aug 2023
Process: 8039 Weee Report Due Vandagraph Annual 29 Dec 2023
Process: 8050 Master Indemnity Register 29 Dec 2023
Process: 8053 Check The Whos Who 29 Dec 2023
ID164833 VM3COP00.00 VOP00.00 Viamed Quality Statement policy and objectives
Process: 23 Company Objectives 16 Feb 2016
Process: 22 Company Policys 16 Feb 2016
Process: 7828 Review The Quality Policy Viamed 16 Sep 2017
Process: 7833 Importance Of Effective Quality Management 20 Sep 2017
ID167103 VM3COP02.02 Viamed Company Responsibilitys organisation chart structure
Process: 5877 Review Company Data 17 Feb 2016
ID151817 VOP 02 Personnel and Responsibility , Staff and Staffing Issues, Training, Roles and Tasks
Process: 39 Enviromental Policy Document Review 16 Feb 2016
Process: 7741 Review Ethical Policy 14 Sep 2016
Process: 6839 Responsibility Allocation : Personnel Holidays and Time Adjustments 09 Mar 2016
Process: 5881 Training Records Review 18 Feb 2016
Process: 5904 Taking On New Staff 02 Mar 2016
Process: 6837 Personnel Requirements and Training 09 Mar 2016
Process: 6877 Responsibility Allocation : Alarm Key Holders 09 Mar 2016
Process: 6906 Responsibility Allocation : Time Working Away 09 Mar 2016
Process: 6928 Responsibility Allocation : Eye Tests 09 Mar 2016
Process: 7074
Process: 7042 Responsibility Allocation : Work Environment 09 Mar 2016
Process: 5934 Responsibility Allocation : Staff Training 05 Mar 2016
Process: 5874 Childcare Vouchers Edenred 17 Feb 2016
Process: 7753 Management Meeting Warehouse 22 Nov 2016
Process: 34 Responsibility Allocation : Insurance Is Upto Date 16 Feb 2016
Process: 5869 Responsibility Allocation : Legal Company Car Registration 17 Feb 2016
Process: 6841 Responsibility Allocation : Grants 09 Mar 2016
Process: 6843
Process: 6861 Management Meeting Review Weekly Meeting 09 Mar 2016
Process: 30 Responsibility Allocation : MHRA Licences And Notifications 16 Feb 2016
Process: 31 Responsibility Allocation : Notified Body Notifications 16 Feb 2016
Process: 32 MDALL Listings 16 Feb 2016
Process: 7033 Responsibility Allocation : Management commitment to ISO 09 Mar 2016
Process: 7037 Responsibility Allocation : Responsibility, authority and communication 09 Mar 2016
Process: 7057 Responsibility Allocation : Complaints and Vigilance Notifications 09 Mar 2016
Process: 7713 Review Roles And Responsibilitys 17 Aug 2016
Process: 7837 Review External Parties Influencing The QMS VST / Viamed 23 Sep 2017
Process: 29 Responsibility Allocation : CMDCAS Updates And Licences 16 Feb 2016
Process: 7848 Review ISO Scopes 27 Sep 2017
Process: 7891 Fire Alarm Evacuation Drill 25 Oct 2017
Process: 7908 Private Information Data 27 Jul 2018
Process: 7907 Annual Review Doc Management 27 Jul 2018
Process: 7937 Diversity Impact Assessment 27 Jun 2019
Process: 7961 R D Room - Tidy, Empty Bins, Remove Cups. Caution Around Oxygen Supply 05 Oct 2020
Process: 7982 Check There Are No Changes To Employment Law 21 Nov 2021
Process: 7983 To Check On Line And See If There Have Been Any Changes To Gdpr We Need To Be Aware Of. 21 Nov 2021
Process: 8054 Team Building Event - June 29 Dec 2023
Process: 8055 Christmas/Team Building Event - December 29 Dec 2023
Process: 8067 Training Refresh Issues To Send / Questions To Write 03 Jan 2024
ID17423 VM3COP02 Organisation Responsibilities Viamed
Process: 6967 Responsibility Allocation : VIAMED Stock Meeting Repairs Review - Pulse Oximetry Sensors 09 Mar 2016
Process: 7900 Royal Mail - Mail Retention Form 29 Mar 2018
ID21800 VM3COP19 Health and Safety
Process: 6855 Risk Assessment HSE 09 Mar 2016
ID130426 Viamed Top Level Quality Objectives
Process: 23 Company Objectives 16 Feb 2016
ID119029 VOP 18 Maintenance Building, Fabric and Infrastructure
Process: 5856 Cleaning The Kitchen 17 Feb 2016
Process: 5853 Vacuuming Of The Office, Hall And Meeting Room 17 Feb 2016
Process: 5900 Cleaning Of Office Windows 25 Feb 2016
Process: 5878 Empty Office Bins 18 Feb 2016
Process: 5912 Responsibility Allocation : Main Recycle Bins 03 Mar 2016
Process: 5906 Empty Paper Bins 03 Mar 2016
Process: 7805 Empty Kitchen Bins 22 May 2017
Process: 5909 Empty Warehouse Bins 03 Mar 2016
Process: 7706 Update Virus Software And Scan For Viruses 10 Jun 2016
Process: 7802 Clean Kitchen Sides 22 May 2017
Process: 7803 Dishwashing 22 May 2017
Process: 7804 Sweep Kitchen Floor 22 May 2017
Process: 7806 Watering Plants 22 May 2017
Process: 7807
Process: 54 Responsibility Allocation : Gents Toilets 17 Feb 2016
Process: 5907 Hoover Warehouse 03 Mar 2016
Process: 5908 Sweep Warehouse 03 Mar 2016
Process: 5910 Clean Duckets 03 Mar 2016
Process: 5911 Clear Cardboard 03 Mar 2016
Process: 7698 Clean Toilets 17 May 2016
Process: 7131 Responsibility Allocation : Intrastats Opera 09 Mar 2016
Process: 7133 Responsibility Allocation : Intrastats Contact Manager 09 Mar 2016
Process: 7132 Responsibility Allocation : Intrastats Goldmine 09 Mar 2016
Process: 7896 Tree In Car Park 22 Dec 2017
ID162731 Audit 08 Training, Competence and Human Resources VST
Process: 7720 Audit 08 Training Viamed 24 Aug 2016
Process: 6839 Responsibility Allocation : Personnel Holidays and Time Adjustments 09 Mar 2016
Process: 5881 Training Records Review 18 Feb 2016
Process: 5904 Taking On New Staff 02 Mar 2016
Process: 5936 Wages Calculations 05 Mar 2016
Process: 6837 Personnel Requirements and Training 09 Mar 2016
Process: 6851 Review Accident Book 09 Mar 2016
Process: 6877 Responsibility Allocation : Alarm Key Holders 09 Mar 2016
Process: 6906 Responsibility Allocation : Time Working Away 09 Mar 2016
Process: 6928 Responsibility Allocation : Eye Tests 09 Mar 2016
Process: 7074
Process: 7759 Health Declaration Sheet 23 Jan 2017
Process: 7768 Audit 08 Training VST 08 Feb 2017
Process: 5934 Responsibility Allocation : Staff Training 05 Mar 2016
Process: 38 Audits Up to Date and Confirm next years Audit schedule 16 Feb 2016
Process: 6841 Responsibility Allocation : Grants 09 Mar 2016
Process: 7070 Management Review 09 Mar 2016
Process: 7713 Review Roles And Responsibilitys 17 Aug 2016
Process: 7883 Appraisal 23 Oct 2017
Process: 7884 Pay Review 23 Oct 2017
Process: 7908 Private Information Data 27 Jul 2018
Process: 7907 Annual Review Doc Management 27 Jul 2018
Process: 7937 Diversity Impact Assessment 27 Jun 2019
Process: 7951 Server Review 05 Mar 2020
Process: 7982 Check There Are No Changes To Employment Law 21 Nov 2021
Process: 7983 To Check On Line And See If There Have Been Any Changes To Gdpr We Need To Be Aware Of. 21 Nov 2021
Process: 8054 Team Building Event - June 29 Dec 2023
Process: 8055 Christmas/Team Building Event - December 29 Dec 2023
Process: 8067 Training Refresh Issues To Send / Questions To Write 03 Jan 2024
ID137933 VOP 07 Stock Control, Handling, Control of Labelling, Storage, Movement
Process: 6973 Responsibility Allocation : Stock Transfers. (QC19) 09 Mar 2016
Process: 7675 Responsibility Allocation : Ordering Demo Stock For Humanmed Reps 11 Mar 2016
Process: 5872 Check Sale Or Returns Export 17 Feb 2016
Process: 5871 Check Sale Or Returns 17 Feb 2016
Process: 5855 Purchase Order Requirements Teledyne 17 Feb 2016
Process: 5858 Opera Stock Adjustments 17 Feb 2016
Process: 5868 Return Goods To Suppliers 17 Feb 2016
Process: 5935 Stock Allocations 05 Mar 2016
Process: 6829 Supplier Review - Outstanding orders 09 Mar 2016
Process: 6832 Supplier Review Future orders 09 Mar 2016
Process: 6840
Process: 6848
Process: 6850 Current Stock Levels 09 Mar 2016
Process: 6945 Missing Stock or Adjustments 09 Mar 2016
Process: 6955 Production Requirements 09 Mar 2016
Process: 7046 Responsibility Allocation : Stock Purchasing 09 Mar 2016
Process: 7051 Responsibility Allocation : Control of nonconforming product 09 Mar 2016
Process: 7673 Check Expiry Dated Stock 09 Mar 2016
Process: 7679 Check Stock Requirements Supplier Teledyne 18 Apr 2016
Process: 7680 Check Stock Requirements Supplier Envitec 18 Apr 2016
Process: 7681 Check Stock Requirements Supplier Posey 18 Apr 2016
Process: 7682 Check Stock Requirements Supplier Bluepoint 18 Apr 2016
Process: 7687 Vandagraph Duckets 21 Apr 2016
Process: 7688
Process: 7689 Move Stock From QA Shelf To Stock Shelf Monday 21 Apr 2016
Process: 7694 Move Stock From QA Shelf To Stock Shelf Tuesday 28 Apr 2016
Process: 7695 Top Up Quick Shipping Shelves 28 Apr 2016
Process: 7708 Acorn 0014904 17 Jun 2016
Process: 7798 Orders And Items Shipped Per Month 10 May 2017
Process: 6961 Responsibility Allocation : VIAMED Stock Meeting Purchase Order Requirements 09 Mar 2016
Process: 7683 Check Stock For Proforma 18 Apr 2016
Process: 6968 Responsibility Allocation : VIAMED Stock Meeting Repairs Review - General 09 Mar 2016
Process: 6949 Responsibility Allocation : VIAMED Stock Meeting QA Processing 09 Mar 2016
Process: 6948 Responsibility Allocation : VIAMED Stock Meeting Stock Processing 09 Mar 2016
Process: 6947 Responsibility Allocation : VIAMED Stock Meeting Stock Queries 09 Mar 2016
Process: 7830 Review Q.A. Failures Report 18 Sep 2017
Process: 7864 ESD Work Stations 07 Oct 2017
Process: 7873 On Site Environment Review 18 Oct 2017
Process: 7866 Oxygen Cylinder Check 13 Oct 2017
Process: 7897 Daily O2 Sensors Returns 04 Jan 2018
Process: 7909 EAN GTIN Online Database 06 Aug 2018
Process: 7943 Review Stocks Of 8000004 01 Oct 2019
Process: 7944 Sealant, Glues, Greases, Sprays, Gases And Tapes You Use In Production, Service And Repairs For Viamed And VST 09 Oct 2019
Process: 7962 VST Supplier QA Results 28 Oct 2020
Process: 7967 VST Stock Count For End April 01 Jul 2021
Process: 7969 Weee Waste Reporting 23 Aug 2021
Process: 8006 Verification Warehouse Unidentified Stock 17 Feb 2022
Process: 8008 Verification Warehouse Hand Sanitiser 21 Feb 2022
Process: 8009 Verification Stock Items And Locations 21 Feb 2022
Process: 8010 Verification Of Ebay Stock 21 Feb 2022
Process: 8011 Verification Of Demo Stock 21 Feb 2022
Process: 7996 Verification Repairs Older Repairs 07 Feb 2022
Process: 8002 Verification Todays Goods In 17 Feb 2022
Process: 8004 Verification Of Non Conforming Products 17 Feb 2022
Process: 8024 Discontinue/Supersede Stock 01 Mar 2023
Process: 8060 Sealant, Glues, Greases, Sprays, Gases And Tapes You Use In Production, Service And Repairs For Viamed And VST Phils Issue 03 Jan 2024
ID132118 VOP 19 Feedback Customer Complaints Vigilance and Notifications Viamed Ltd
Process: 7743 Customer Complaints Paper File 26 Sep 2016
Process: 7671 Humanmed Non Conformances 09 Mar 2016
Process: 6931 Customer Complaints 09 Mar 2016
Process: 7839 Review VIAMED Feedback - Customer Complaints 23 Sep 2017
Process: 7838 Review VIAMED Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7070 Management Review 09 Mar 2016
Process: 7840 Review VST Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7841 Review VST Feedback - Customer Complaints 23 Sep 2017
Process: 7842 Review VIAMED Product Feedback Negative 23 Sep 2017
Process: 7843 Review VST Product Feedback Negative 23 Sep 2017
Process: 7174
Process: 7175
Process: 7179
Process: 7874 Review For Latest Version Med Dev 2.12. 18 Oct 2017
Process: 7954 Vandagraph Email Of Invoices 26 May 2020
Process: 7979 Review The Template Of The QC 21 Form To Ensure It Is Current And Valid 12 Nov 2021
Process: 8068 Request Feedback From Unique Customer For 2 Months Prior 03 Jan 2024
Process: 8070 Website Order VM-2160 VET Feedback 03 Jan 2024
ID103501 VM3COP20.01 Post In Distributing the Post
Process: 11 Distribution Of Post 16 Feb 2016
Process: 5882 Responsibility Allocation : Send Post To Humanmed 24 Feb 2016
ID77875 VOP 03 Contract Review, Enquires, Office Processes
Process: 5 Responsibility Allocation : Processing Of Sales Orders 16 Feb 2016
Process: 10 Distribution Of Emails 16 Feb 2016
Process: 36 Emailing Of Invoices 16 Feb 2016
Process: 5892 Checking EBay And Amazon For Orders And Messages 25 Feb 2016
Process: 5894 Checking Of Active List 25 Feb 2016
Process: 7 Responsibility Allocation : Checking Of Sales Orders 16 Feb 2016
Process: 5943 Check Cardea And Multiquote 08 Mar 2016
Process: 5891 Processing Of Repair Quotes And Orders 25 Feb 2016
Process: 11 Distribution Of Post 16 Feb 2016
Process: 2 Answering Telephones 16 Feb 2016
Process: 37 West Yorkshire Ambulance Stock 16 Feb 2016
Process: 5948 Adding New Accounts To Opera 08 Mar 2016
Process: 5949 Filling Credit Card Slips 08 Mar 2016
Process: 6 Responsibility Allocation : Updating Contact Management System 16 Feb 2016
Process: 5895 Responsibility Allocation : Completing Office Job List 25 Feb 2016
Process: 5875 Check Paypal For Orders 17 Feb 2016
Process: 5944 Responsibility Allocation : Chasing Lost Customers 08 Mar 2016
Process: 3 Responsibility Allocation : Meeting And Greeting Visitors To The Company 16 Feb 2016
Process: 4 Responsibility Allocation : Assisting With Refreshments For Visitors 16 Feb 2016
Process: 7676 PDFing Of Invoices Viamed 17 Mar 2016
Process: 9 Distribution Of Faxes 16 Feb 2016
Process: 7696 Send VIAMED Delivery Notifications 28 Apr 2016
Process: 5857 Customer Service Logs 17 Feb 2016
Process: 5893 Answering Website Questions 25 Feb 2016
Process: 7678 Check Catalog 360 Circle For Quotes And Orders 08 Apr 2016
Process: 15 Filing and Archiving 16 Feb 2016
Process: 5899 Proforma And Quote Chasing 25 Feb 2016
Process: 7710 Responsibility Allocation : Proforma And Quote Processing 29 Jun 2016
Process: 7707 Send Purchase Orders To Suppliers 13 Jun 2016
Process: 14 Fax Paper 16 Feb 2016
Process: 5882 Responsibility Allocation : Send Post To Humanmed 24 Feb 2016
Process: 7734 Responsibility Allocation : Humanmed Order Processing 25 Aug 2016
Process: 5850 Purchase Order Log 17 Feb 2016
Process: 7693 Collect Repair Filing From Warehouse 22 Apr 2016
Process: 7677
Process: 21 Office Sales Projects 16 Feb 2016
Process: 8 Responsibility Allocation : Order And Status Liaison With Customers 16 Feb 2016
Process: 12 Responsibility Allocation : Sales And Technical Information Processing 16 Feb 2016
Process: 16 Responsibility Allocation : Photocopying 16 Feb 2016
Process: 17
Process: 20 Processing Of Mail Shots 16 Feb 2016
Process: 5896 Responsibility Allocation : Ensuring ORD`s Are Taken To Goods Out And Invoices Are Retrieved 25 Feb 2016
Process: 5897 Responsibility Allocation : Franking Mail 25 Feb 2016
Process: 5901 Link Call Log Contacts To The CRM 02 Mar 2016
Process: 5913 Check For Humanmed Orders In Logistics Mailbox 03 Mar 2016
Process: 5947 Responsibility Allocation : Search For Distributors 08 Mar 2016
Process: 6958 Responsibility Allocation : Shipped Order Queries 09 Mar 2016
Process: 7686 Thorough Checking Of Awaiting Action Tray - Priority 8s 21 Apr 2016
Process: 7699 Shred Sensitive Paperwork In JL Office 19 May 2016
Process: 7705 Checking For Uploaded Files 08 Jun 2016
Process: 7709 Delivered not Invoiced 28 Jun 2016
Process: 7712 Review Inward Payments 01 Jul 2016
Process: 7735 Ensure SOR`s Are Followed Up 01 Sep 2016
Process: 7751 VST Purchase Order Log 02 Nov 2016
Process: 7758 Check For GHX Orders 17 Jan 2017
Process: 7760 Send Service Offers 31 Jan 2017
Process: 7761 Send VST Delivery Notifications 01 Feb 2017
Process: 7783 PDF VST Invoices And Purchase Orders 10 Feb 2017
Process: 7792 Shipped Order Success Report 13 Mar 2017
Process: 7795 Answering UK Web Questions 27 Apr 2017
Process: 7822 Review Oxylink Stock 26 Jul 2017
Process: 5876 E.Commerce Cardea And Multiquote 17 Feb 2016
Process: 5873 Distributor Contract Reviews 17 Feb 2016
Process: 5885 Responsibility Allocation : Monthly Reports 24 Feb 2016
Process: 6938 Responsibility Allocation : Customer Database Updates 09 Mar 2016
Process: 6940 Responsibility Allocation : Customer Ongoing task List 09 Mar 2016
Process: 6956 Responsibility Allocation : Sales Order Issues 09 Mar 2016
Process: 5866 UPS Shipping Fuel Surcharge 17 Feb 2016
Process: 6952 Responsibility Allocation : Lost in Shipping Claims 09 Mar 2016
Process: 6971 Responsibility Allocation : Freight Courier Cost Request 09 Mar 2016
Process: 7692 Responsibility Allocation : Take Complete Repair Paperwork To Office 22 Apr 2016
Process: 7796 Review Franking Label Errors 08 May 2017
Process: 6916 Responsibility Allocation : Service exisiting 09 Mar 2016
Process: 6917 Responsibility Allocation : Service extension 09 Mar 2016
Process: 7863 Maintain Repair Codes List 05 Oct 2017
Process: 7872 Embargo Countries NOT Allowed To Sell To 16 Oct 2017
Process: 7890 New UPS Rates Needs Checking 24 Oct 2017
Process: 7893 VST Price Lists 28 Oct 2017
Process: 7894 VST Customer Agreements 28 Oct 2017
Process: 7901 UPS Exceptions Checkup 20 Apr 2018
Process: 7957 Warehouse Requests 29 May 2020
Process: 7959 Audit 16 Sales And Marketing Viamed 28 Sep 2020
Process: 7970 Proforma And Quote Chasing Ryan 31 Aug 2021
Process: 7971 Proforma And Quote Chasing Steve Hardaker 31 Aug 2021
Process: 7988 Verification Contact Details Internal CRM 07 Feb 2022
Process: 7989 Verification Contact Details Accounts 07 Feb 2022
Process: 7990 Verification Invoice Details Accounts 07 Feb 2022
Process: 8020 Checking Proformas And Quotes Vandagraph To The Bank 05 Dec 2022
Process: 8023 Vandagraph Check Shopify Order Delivery Notifications 17 Feb 2023
Process: 8026 Automotive Competitor Price Review 10 Mar 2023
Process: 8033 Sales Forecasts 30 Oct 2023
Process: 8061 Reconcile Invoices In B2B Router 03 Jan 2024
ID159405 Audit 01 Picking packing VST
Process: 7714 Audit 01 Picking Packing Viamed 24 Aug 2016
Process: 7825 Responsibility Allocation : Order Picking 06 Sep 2017
Process: 5859 Review Un-shipped Parcels 17 Feb 2016
Process: 6970
Process: 7691 Ship Sale Or Returns 21 Apr 2016
Process: 7796 Review Franking Label Errors 08 May 2017
Process: 7797 Check Order Are Being Picked In Priority Order 10 May 2017
Process: 7798 Orders And Items Shipped Per Month 10 May 2017
Process: 7762 Audit 01 Picking Packing VST 08 Feb 2017
Process: 7860 Goods Out Picking 03 Oct 2017
Process: 8027 Update Pricing For Viamed Shopify 11 Apr 2023
ID163467 Audit 02 Contract Review and Sales Order Processing VST
Process: 5 Responsibility Allocation : Processing Of Sales Orders 16 Feb 2016
Process: 36 Emailing Of Invoices 16 Feb 2016
Process: 5892 Checking EBay And Amazon For Orders And Messages 25 Feb 2016
Process: 5894 Checking Of Active List 25 Feb 2016
Process: 7 Responsibility Allocation : Checking Of Sales Orders 16 Feb 2016
Process: 5943 Check Cardea And Multiquote 08 Mar 2016
Process: 5891 Processing Of Repair Quotes And Orders 25 Feb 2016
Process: 2 Answering Telephones 16 Feb 2016
Process: 37 West Yorkshire Ambulance Stock 16 Feb 2016
Process: 5945 Responsibility Allocation : Sending Samples 08 Mar 2016
Process: 5946 Responsibility Allocation : Sending Sale Or Returns 08 Mar 2016
Process: 5948 Adding New Accounts To Opera 08 Mar 2016
Process: 5949 Filling Credit Card Slips 08 Mar 2016
Process: 5895 Responsibility Allocation : Completing Office Job List 25 Feb 2016
Process: 5875 Check Paypal For Orders 17 Feb 2016
Process: 7675 Responsibility Allocation : Ordering Demo Stock For Humanmed Reps 11 Mar 2016
Process: 5944 Responsibility Allocation : Chasing Lost Customers 08 Mar 2016
Process: 3 Responsibility Allocation : Meeting And Greeting Visitors To The Company 16 Feb 2016
Process: 4 Responsibility Allocation : Assisting With Refreshments For Visitors 16 Feb 2016
Process: 7676 PDFing Of Invoices Viamed 17 Mar 2016
Process: 7696 Send VIAMED Delivery Notifications 28 Apr 2016
Process: 5893 Answering Website Questions 25 Feb 2016
Process: 7678 Check Catalog 360 Circle For Quotes And Orders 08 Apr 2016
Process: 5899 Proforma And Quote Chasing 25 Feb 2016
Process: 7710 Responsibility Allocation : Proforma And Quote Processing 29 Jun 2016
Process: 14 Fax Paper 16 Feb 2016
Process: 5882 Responsibility Allocation : Send Post To Humanmed 24 Feb 2016
Process: 7715 Audit 02 Contract Review Viamed 24 Aug 2016
Process: 7734 Responsibility Allocation : Humanmed Order Processing 25 Aug 2016
Process: 7677
Process: 6954 Back Orders Review - By Customer 09 Mar 2016
Process: 8 Responsibility Allocation : Order And Status Liaison With Customers 16 Feb 2016
Process: 5896 Responsibility Allocation : Ensuring ORD`s Are Taken To Goods Out And Invoices Are Retrieved 25 Feb 2016
Process: 5897 Responsibility Allocation : Franking Mail 25 Feb 2016
Process: 5913 Check For Humanmed Orders In Logistics Mailbox 03 Mar 2016
Process: 5947 Responsibility Allocation : Search For Distributors 08 Mar 2016
Process: 6958 Responsibility Allocation : Shipped Order Queries 09 Mar 2016
Process: 7686 Thorough Checking Of Awaiting Action Tray - Priority 8s 21 Apr 2016
Process: 7709 Delivered not Invoiced 28 Jun 2016
Process: 7712 Review Inward Payments 01 Jul 2016
Process: 7735 Ensure SOR`s Are Followed Up 01 Sep 2016
Process: 7758 Check For GHX Orders 17 Jan 2017
Process: 7761 Send VST Delivery Notifications 01 Feb 2017
Process: 7783 PDF VST Invoices And Purchase Orders 10 Feb 2017
Process: 7795 Answering UK Web Questions 27 Apr 2017
Process: 7822 Review Oxylink Stock 26 Jul 2017
Process: 7791 Price List Check 10 Mar 2017
Process: 7763 Audit 02 Contract Review VST 08 Feb 2017
Process: 7808 Ensure All Invoice Correctly Tagged 02 Jun 2017
Process: 5872 Check Sale Or Returns Export 17 Feb 2016
Process: 5871 Check Sale Or Returns 17 Feb 2016
Process: 5876 E.Commerce Cardea And Multiquote 17 Feb 2016
Process: 7782 Remove Started But Not Used Order Numbers 08 Feb 2017
Process: 6956 Responsibility Allocation : Sales Order Issues 09 Mar 2016
Process: 6921 Responsibility Allocation : Customer pricing agreements 09 Mar 2016
Process: 6922
Process: 6959 Responsibility Allocation : Sales Forward Orders Review 09 Mar 2016
Process: 7801 VST Price Review 17 May 2017
Process: 5905 Responsibility Allocation : Price Checking 02 Mar 2016
Process: 6950
Process: 7697 Yearly Pricing Review 09 May 2016
Process: 7670 Humanmed general Issues 09 Mar 2016
Process: 7872 Embargo Countries NOT Allowed To Sell To 16 Oct 2017
Process: 7893 VST Price Lists 28 Oct 2017
Process: 7894 VST Customer Agreements 28 Oct 2017
Process: 7936 B2B Router / Peppol Responsibilitys 19 Jun 2019
Process: 7941 Check Leaflets, Letterhead And Other Paperwork To See If The Correct BSI Logo Is In Use. Remove All Old If Found. 23 Sep 2019
Process: 7953 Vandagraph Delivery Notifications 26 May 2020
Process: 7954 Vandagraph Email Of Invoices 26 May 2020
Process: 7955 Vandagraph Shipper SignOff Collection 26 May 2020
Process: 7970 Proforma And Quote Chasing Ryan 31 Aug 2021
Process: 7971 Proforma And Quote Chasing Steve Hardaker 31 Aug 2021
Process: 8005 Verification Of SRS Information added 17 Feb 2022
Process: 7988 Verification Contact Details Internal CRM 07 Feb 2022
Process: 7989 Verification Contact Details Accounts 07 Feb 2022
Process: 8020 Checking Proformas And Quotes Vandagraph To The Bank 05 Dec 2022
Process: 8023 Vandagraph Check Shopify Order Delivery Notifications 17 Feb 2023
Process: 8027 Update Pricing For Viamed Shopify 11 Apr 2023
Process: 8028 Viamed Shopify Sales Report Export 11 Apr 2023
Process: 8033 Sales Forecasts 30 Oct 2023
Process: 8061 Reconcile Invoices In B2B Router 03 Jan 2024
Process: 8071 Checked Repair Quotes Have Been Sent To Customers 03 Jan 2024
ID159463 Audit 16 Sales and Marketing VST
Process: 21 Office Sales Projects 16 Feb 2016
Process: 17
Process: 40 Responsibility Allocation : Calender 16 Feb 2016
Process: 5870 Book Arab Health 17 Feb 2016
Process: 19 Maintaining Leaflet Stocks 16 Feb 2016
Process: 20 Processing Of Mail Shots 16 Feb 2016
Process: 5873 Distributor Contract Reviews 17 Feb 2016
Process: 5885 Responsibility Allocation : Monthly Reports 24 Feb 2016
Process: 5883 Responsibility Allocation : Monthly Sales Report 24 Feb 2016
Process: 6888 Viamed Automotive UK 09 Mar 2016
Process: 6898 GHX Web Pricing 09 Mar 2016
Process: 5884 Responsibility Allocation : Monthly Report 24 Feb 2016
Process: 5886 Responsibility Allocation : Monthly Report 24 Feb 2016
Process: 6891 Responsibility Allocation : Exhibitions Co-ordinator 09 Mar 2016
Process: 7909 EAN GTIN Online Database 06 Aug 2018
Process: 7920 Sales Warnings 20 Dec 2018
Process: 7927 Contract Pricing Review 14 Feb 2019
Process: 7926 Sales Forecasts Export 22 Jan 2019
Process: 7921 VST Bags And Grey Sensor 03 Jan 2019
Process: 7925 Providing Ebay Feedback 16 Jan 2019
Process: 7916 Google Webmaster Tools 16 Oct 2018
Process: 7931 Competitor Pricing 14 Mar 2019
Process: 7949 Sales Projects Send To Sales Team 04 Mar 2020
Process: 7947 8010004 - JJ-CCR Oxygen Sensor Orders 04 Mar 2020
Process: 7948 8010006 - REVo Oxygen Sensor Orders 04 Mar 2020
Process: 7950 Envitec Oxygen Sensor Parts Stock Check 05 Mar 2020
Process: 7959 Audit 16 Sales And Marketing Viamed 28 Sep 2020
Process: 7960 Audit 16 Sales And Marketing VST 28 Sep 2020
Process: 8031 Tenders Review UN 02 Aug 2023
Process: 8046 Shopify Add Words 29 Dec 2023
Process: 8056 Add Calendar To Order 29 Dec 2023
Process: 8062 Vandagraph Shopify Payouts Report 03 Jan 2024
Process: 8068 Request Feedback From Unique Customer For 2 Months Prior 03 Jan 2024
Process: 8049 Book Medica 29 Dec 2023
Process: 8057 Emergency Services Show 29 Dec 2023
Process: 8058 Preparation For Medica 03 Jan 2024
Process: 8059 Preparation For Medica Leaflets 03 Jan 2024
Process: 8063 Send Calendars To Sylvia Gallagher 03 Jan 2024
Process: 8065 Review Shopify Website For Missing Images 03 Jan 2024
Process: 8066 Review Search Terms - Shopify 03 Jan 2024
Process: 8069 Viamed Shopify: Office Hours 03 Jan 2024
Process: 8075 Tenders Review UK 14 Feb 2024
ID159487 Audit 21 Audit of Audit VST
Process: 7731 Audit 21 Audit Of Audit Viamed 24 Aug 2016
Process: 7779 Audit 21 Audit Of Audit VST 08 Feb 2017
Process: 38 Audits Up to Date and Confirm next years Audit schedule 16 Feb 2016
Process: 7093 BSI Audits Calander 09 Mar 2016
Process: 7670 Humanmed general Issues 09 Mar 2016
Process: 7862 Review The Audit Calender Screen 04 Oct 2017
ID21314
Process: 6828
ID159451 Audit 12 CE Files VST
Process: 7725 Audit 12 CE Files Viamed 24 Aug 2016
Process: 7773 Audit 12 CE Files VST 08 Feb 2017
Process: 24 Responsibility Allocation : Compliance ISO Standards 16 Feb 2016
Process: 7172 Responsibility Allocation : CE Technical Files 09 Mar 2016
Process: 7071 Post Market Surveillance 09 Mar 2016
ID135771 VOP 13 Process Monitoring, System Reviews, Audits, Management Reviews Analysis Data PMS Post Market
Process: 55 Business Continuity Plan 17 Feb 2016
Process: 23 Company Objectives 16 Feb 2016
Process: 27 Management Reviews And Quality Audits 16 Feb 2016
Process: 7714 Audit 01 Picking Packing Viamed 24 Aug 2016
Process: 7715 Audit 02 Contract Review Viamed 24 Aug 2016
Process: 7716 Audit 03 Design Control Viamed 24 Aug 2016
Process: 7717 Audit 05 Purchasing Suppliers Viamed 24 Aug 2016
Process: 7718 Audit 06 Calibration Viamed 24 Aug 2016
Process: 7719 Audit 07 Handling And Storage Viamed 24 Aug 2016
Process: 7720 Audit 08 Training Viamed 24 Aug 2016
Process: 7721 Audit 09 Goods Inward And Product Identity Viamed 24 Aug 2016
Process: 7722 Audit 10 Documentation Control Viamed 24 Aug 2016
Process: 7723 Audit 10b Process Verification Viamed 24 Aug 2016
Process: 7724 Audit 11 Repairs And Service Viamed 24 Aug 2016
Process: 7725 Audit 12 CE Files Viamed 24 Aug 2016
Process: 7726 Audit 14 Complaints And Corrective Actions Viamed 24 Aug 2016
Process: 7727 Audit 15 Production Viamed 24 Aug 2016
Process: 7728 Audit 17 Internal Audits Viamed 24 Aug 2016
Process: 7729 Audit 19 Health And Saftey Viamed 24 Aug 2016
Process: 7730 Audit 20 Process Verification To Managment Viamed 24 Aug 2016
Process: 7731 Audit 21 Audit Of Audit Viamed 24 Aug 2016
Process: 7732 Audit 22 Post Market Survellance Viamed 24 Aug 2016
Process: 7733 Audit 23 Analysis Of Data Viamed 24 Aug 2016
Process: 6828
Process: 22 Company Policys 16 Feb 2016
Process: 7754
Process: 7763 Audit 02 Contract Review VST 08 Feb 2017
Process: 7765 Audit 05 Purchasing Suppliers VST 08 Feb 2017
Process: 7767 Audit 07 Handling And Storage VST 08 Feb 2017
Process: 7768 Audit 08 Training VST 08 Feb 2017
Process: 7769 Audit 09 Goods Inward And Product Identity VST 08 Feb 2017
Process: 7771 Audit 10b Process Verification VST 08 Feb 2017
Process: 7772 Audit 11 Repairs And Service VST 08 Feb 2017
Process: 7773 Audit 12 CE Files VST 08 Feb 2017
Process: 7774 Audit 14 Complaints And Corrective Actions VST 08 Feb 2017
Process: 7775 Audit 15 Production VST 08 Feb 2017
Process: 7776 Audit 17 Internal Audits VST 08 Feb 2017
Process: 7777 Audit 19 Health And Saftey VST 08 Feb 2017
Process: 7778 Audit 20 Process Verification To Managment VST 08 Feb 2017
Process: 7779 Audit 21 Audit Of Audit VST 08 Feb 2017
Process: 7780 Audit 22 Post Market Survellance VST 08 Feb 2017
Process: 7781 Audit 23 Analysis Of Data VST 08 Feb 2017
Process: 7808 Ensure All Invoice Correctly Tagged 02 Jun 2017
Process: 6886 Responsibility Allocation : VIAMED Sales And Marketing Sales Viamed Medical Export 09 Mar 2016
Process: 6887 Responsibility Allocation : VIAMED Sales And Marketing Sales Viamed Automotive Export 09 Mar 2016
Process: 7204 Responsibility Allocation : VIAMED Board Directors Meeting Distributor Issues 09 Mar 2016
Process: 24 Responsibility Allocation : Compliance ISO Standards 16 Feb 2016
Process: 28 Supplier Review 16 Feb 2016
Process: 6865 Responsibility Allocation : Non Conformance Effectiveness 09 Mar 2016
Process: 6866 Internal Process Verification Complete Systems Review 09 Mar 2016
Process: 7172 Responsibility Allocation : CE Technical Files 09 Mar 2016
Process: 7782 Remove Started But Not Used Order Numbers 08 Feb 2017
Process: 7090 Responsibility Allocation : Office Procedures 09 Mar 2016
Process: 7138 Non Conformance Issues Any New QC21 Forms 09 Mar 2016
Process: 57 Temporary Stock Notices 17 Feb 2016
Process: 5854 Stock FAQ Admin List 17 Feb 2016
Process: 7043 Responsibility Allocation : Planning of product realization 09 Mar 2016
Process: 7045 Responsibility Allocation : Design and Development 09 Mar 2016
Process: 38 Audits Up to Date and Confirm next years Audit schedule 16 Feb 2016
Process: 5877 Review Company Data 17 Feb 2016
Process: 6904 Responsibility Allocation : Sales And Marketing Internal sales 09 Mar 2016
Process: 6944 Responsibility Allocation : Stock Meeting 09 Mar 2016
Process: 7846 ISO System Management Review Viamed 26 Sep 2017
Process: 7834 Financial Review 20 Sep 2017
Process: 26 Company Resources 16 Feb 2016
Process: 7070 Management Review 09 Mar 2016
Process: 7837 Review External Parties Influencing The QMS VST / Viamed 23 Sep 2017
Process: 5887 Review ISO/EN Documents 24 Feb 2016
Process: 5889 Responsibility Allocation : Audit And Task - Audit 24 Feb 2016
Process: 7071 Post Market Surveillance 09 Mar 2016
Process: 7093 BSI Audits Calander 09 Mar 2016
Process: 7829
Process: 7762 Audit 01 Picking Packing VST 08 Feb 2017
Process: 7764 Audit 03 Design Control VST 08 Feb 2017
Process: 7766 Audit 06 Calibration VST 08 Feb 2017
Process: 7770 Audit 10 Documentation Control VST 08 Feb 2017
Process: 7670 Humanmed general Issues 09 Mar 2016
Process: 6821 Responsibility Allocation : VIAMED Management Meeting Supplier Review 09 Mar 2016
Process: 6831 Responsibility Allocation : VIAMED Management Meeting Supplier Review - Min / Max - Re-Orders 09 Mar 2016
Process: 6833 Responsibility Allocation : VIAMED Management Meeting MDA Recalls 09 Mar 2016
Process: 6834 Responsibility Allocation : VIAMED Management Meeting Additional Purchase Orders 09 Mar 2016
Process: 6836 Responsibility Allocation : VIAMED Management Meeting Research and Development rnd 09 Mar 2016
Process: 6920 Responsibility Allocation : VIAMED Sales And Marketing Price Lists UK 09 Mar 2016
Process: 6924 Responsibility Allocation : VIAMED Sales And Marketing Price Lists Export 09 Mar 2016
Process: 6935 Responsibility Allocation : VIAMED Sales And Marketing Products to be Marketed 09 Mar 2016
Process: 6936 Responsibility Allocation : VIAMED Sales And Marketing NHS Supplies Future Technology 09 Mar 2016
Process: 6941 Responsibility Allocation : VIAMED Sales And Marketing New Potential Products 09 Mar 2016
Process: 7039 Responsibility Allocation : Provision of Resources 09 Mar 2016
Process: 7187 Responsibility Allocation : VIAMED Board Directors Meeting Profiability 09 Mar 2016
Process: 7196 Responsibility Allocation : VIAMED Board Directors Meeting Stock Levels 09 Mar 2016
Process: 6871 ISO14001 Environmental management systems 09 Mar 2016
Process: 7830 Review Q.A. Failures Report 18 Sep 2017
Process: 7848 Review ISO Scopes 27 Sep 2017
Process: 7849 Review Product Failures New Codes 28 Sep 2017
Process: 7862 Review The Audit Calender Screen 04 Oct 2017
Process: 7877 Disaster Planning 21 Oct 2017
Process: 7879 Software Validation Scheduled Tasks And Audits 22 Oct 2017
Process: 7876 Maintain Update Of ISO Route Maps 21 Oct 2017
Process: 7878 Review Possible Upcoming Regulation Changes 22 Oct 2017
Process: 7885 Audit 04 Accounts and Finance Viamed 23 Oct 2017
Process: 7886 Audit 18 Management Review Viamed 24 Oct 2017
Process: 7887 Audit 18 Management Review VST 24 Oct 2017
Process: 7889 Audit 24 Servicing Viamed 24 Oct 2017
Process: 7888 Review Processes Linked To VOPs And Audits 24 Oct 2017
Process: 7965 VST Feedback 29 Oct 2020
Process: 7964 Check Roles And Tasks For Incomplete Data 29 Oct 2020
Process: 7980 Review Gov Website For Applicable Required Standards ISO9001 15 Nov 2021
Process: 7972 ISO System Management Review Vst 26 Oct 2021
Process: 7973 VST Product Performance - Customers 27 Oct 2021
Process: 7974 VST Product Performance - Suppliers 27 Oct 2021
Process: 7977 Review The Agenda For The Management Review / Board Meeting Prior To The Annual Meeting 11 Nov 2021
Process: 7978 Regulatory Requirements and Review of QC21 form template 11 Nov 2021
Process: 7981 Review Process Updates For Risk To Systems 18 Nov 2021
Process: 8012 VAT Return Viamed Properties 06 Apr 2022
Process: 8014 Review VIAMED Product Feedback Positive 25 Jul 2022
Process: 8015 Review VST Product Feedback Positive 25 Jul 2022
Process: 8016 Review VIAMED Customer Feedback Positive 25 Jul 2022
Process: 8017 Review VST Customer Feedback Positive 25 Jul 2022
Process: 8018 Wednesday Meeting 09 Aug 2022
Process: 8019 Audit 04 Accounts And Finance VST 14 Sep 2022
Process: 8036 Future Issues Review 19 Dec 2023
Process: 8041 Quarterly Sales And Marketing Meeting 29 Dec 2023
Process: 8072 Quartly Sales And Marketing Meeting Due 03 Jan 2024
Process: 8073 Quarterly Stock Meeting Due 03 Jan 2024
ID166222 VOP 12 Training
Process: 7750 Meeting With Management 14 Oct 2016
Process: 7793 Team Review Meeting 16 Mar 2017
Process: 5934 Responsibility Allocation : Staff Training 05 Mar 2016
Process: 7833 Importance Of Effective Quality Management 20 Sep 2017
Process: 7845 7.1.4 Environment Of Operations 25 Sep 2017
Process: 7883 Appraisal 23 Oct 2017
ID14696
Process: 6972 UPS Shipping Fuel Surcharge 09 Mar 2016
ID17155 VM3COP03.05 Procedures for customer returning goods on our UPS account number
Process: 5879 Responsibility Allocation : Customer Returning Goods On Our UPS Account 18 Feb 2016
ID168580 VOP 06 Measurement Control Viamed VST, Calibration, QA Stock
Process: 7718 Audit 06 Calibration Viamed 24 Aug 2016
Process: 7091 Calibration Index 09 Mar 2016
Process: 7998 Verification Calibrated Equipment 08 Feb 2022
Process: 8044 PAT Test 29 Dec 2023
ID31008 VOP 11 Equipment Control, Office, Warehouse, Pcs and Equipment
Process: 5939 Responsibility Allocation : Email ISP Routing 05 Mar 2016
Process: 5941 Responsibility Allocation : Replace Main Server 07 Mar 2016
Process: 45 Responsibility Allocation : Main Server Status 16 Feb 2016
Process: 46 Responsibility Allocation : Backup Server Status 16 Feb 2016
Process: 52 Software Verification Clear Down Backup Emails 16 Feb 2016
Process: 53 Emails 16 Feb 2016
Process: 7672 Off Site Backup 09 Mar 2016
Process: 6813 Management Meeting Turnover Report 09 Mar 2016
Process: 7700 Domain Name Management 19 May 2016
Process: 7701 AWS Amazon Web Services 23 May 2016
Process: 7704 Responsibility Allocation : Computer Failure Diagnostics 24 May 2016
Process: 48 Responsibility Allocation : Internet 16 Feb 2016
Process: 49 Responsibility Allocation : Wifi 16 Feb 2016
Process: 50 Responsibility Allocation : Guest Access Wifi 16 Feb 2016
Process: 51 Responsibility Allocation : Printers 16 Feb 2016
Process: 5903 Responsibility Allocation : Weather Station 02 Mar 2016
Process: 6838 Opera Negative Stock 09 Mar 2016
Process: 7121 Responsibility Allocation : General Computer Maintenance 09 Mar 2016
Process: 7124 Responsibility Allocation : Intrastats 09 Mar 2016
Process: 7125 Responsibility Allocation : Intrastats Urgent Problems 09 Mar 2016
Process: 7126 Intrastats Requested Page updates 09 Mar 2016
Process: 7127 Responsibility Allocation : Intrastats Unfinished in progress Processes 09 Mar 2016
Process: 7128 Responsibility Allocation : Intrastats Future Features needed 09 Mar 2016
Process: 7129 Intrastats Cross Reference Database Tables Updates 09 Mar 2016
Process: 7178 Responsibility Allocation : Systems Innovation 09 Mar 2016
Process: 7739 Intrastats Amendment Log 12 Sep 2016
Process: 7755 Fast Hosts Invoice 08 Dec 2016
Process: 44 Secure Socket Level Certificate 16 Feb 2016
Process: 7668 Responsibility Allocation : Upgrading Intrastats ISO Quality system 09 Mar 2016
Process: 7832 Cleardown Emailed Invoices 20 Sep 2017
Process: 7823 Saftey Tester Data 02 Aug 2017
Process: 8038 Defrost Fridge / Freezer 29 Dec 2023
Process: 8043 Turn Off Outside Tap On The Warehouse 29 Dec 2023
Process: 8045 Radiators - Bleed Radiators In Vandagraph Room In Warehouse And Loft In Offices 29 Dec 2023
Process: 8047 Electric Testing 29 Dec 2023
Process: 8048 Workshop Toilet Is To Be Cleaned And Rubbish To Be Binned 29 Dec 2023
Process: 8044 PAT Test 29 Dec 2023
ID159457 Audit 15 Production VST
Process: 7727 Audit 15 Production Viamed 24 Aug 2016
Process: 7736 Production Start Job List 03 Sep 2016
Process: 7737 Production In Production List 03 Sep 2016
Process: 7738 Production Statistics 03 Sep 2016
Process: 7775 Audit 15 Production VST 08 Feb 2017
Process: 6845 Responsibility Allocation : Quarantine Production 09 Mar 2016
Process: 6955 Production Requirements 09 Mar 2016
Process: 7169 Responsibility Allocation : Production 09 Mar 2016
Process: 7170 Responsibility Allocation : Production Production Schedule 09 Mar 2016
Process: 7171 Responsibility Allocation : Production Production Problems 09 Mar 2016
Process: 7072 Responsibility Allocation : Manufacturing Processes 09 Mar 2016
Process: 8000 Verification Production Paperwork 08 Feb 2022
Process: 8037 Projects / Products HSE Requirements 29 Dec 2023
Process: 8064 Production Of JJCCR Cables 03 Jan 2024
ID159481 Audit 19 Health and Safety, Working Conditions and Building Fabric Issues VST
Process: 5941 Responsibility Allocation : Replace Main Server 07 Mar 2016
Process: 45 Responsibility Allocation : Main Server Status 16 Feb 2016
Process: 46 Responsibility Allocation : Backup Server Status 16 Feb 2016
Process: 7704 Responsibility Allocation : Computer Failure Diagnostics 24 May 2016
Process: 5856 Cleaning The Kitchen 17 Feb 2016
Process: 7729 Audit 19 Health And Saftey Viamed 24 Aug 2016
Process: 5853 Vacuuming Of The Office, Hall And Meeting Room 17 Feb 2016
Process: 5900 Cleaning Of Office Windows 25 Feb 2016
Process: 39 Enviromental Policy Document Review 16 Feb 2016
Process: 7741 Review Ethical Policy 14 Sep 2016
Process: 5878 Empty Office Bins 18 Feb 2016
Process: 5912 Responsibility Allocation : Main Recycle Bins 03 Mar 2016
Process: 7821 Controlled Waste Description And Transfer 15 Jun 2017
Process: 7820 North Yorkshire Council Waste Tranfer 15 Jun 2017
Process: 5906 Empty Paper Bins 03 Mar 2016
Process: 7805 Empty Kitchen Bins 22 May 2017
Process: 5909 Empty Warehouse Bins 03 Mar 2016
Process: 7042 Responsibility Allocation : Work Environment 09 Mar 2016
Process: 7706 Update Virus Software And Scan For Viruses 10 Jun 2016
Process: 7802 Clean Kitchen Sides 22 May 2017
Process: 7803 Dishwashing 22 May 2017
Process: 7804 Sweep Kitchen Floor 22 May 2017
Process: 7806 Watering Plants 22 May 2017
Process: 7807
Process: 7777 Audit 19 Health And Saftey VST 08 Feb 2017
Process: 54 Responsibility Allocation : Gents Toilets 17 Feb 2016
Process: 5907 Hoover Warehouse 03 Mar 2016
Process: 5908 Sweep Warehouse 03 Mar 2016
Process: 5910 Clean Duckets 03 Mar 2016
Process: 5911 Clear Cardboard 03 Mar 2016
Process: 7687 Vandagraph Duckets 21 Apr 2016
Process: 7698 Clean Toilets 17 May 2016
Process: 6849 First Aid 09 Mar 2016
Process: 6855 Risk Assessment HSE 09 Mar 2016
Process: 6856 Fire Alarms 09 Mar 2016
Process: 7092
Process: 56 Warehouse Outside Heating Guard 17 Feb 2016
Process: 5919 Check Out Side Drain 05 Mar 2016
Process: 5921 Clearing Water Downstairs 05 Mar 2016
Process: 7120 General Maintenance Requirements 09 Mar 2016
Process: 7742 Boiler Check 26 Sep 2016
Process: 7756 Carbon Monoxide Alarm 05 Jan 2017
Process: 48 Responsibility Allocation : Internet 16 Feb 2016
Process: 49 Responsibility Allocation : Wifi 16 Feb 2016
Process: 50 Responsibility Allocation : Guest Access Wifi 16 Feb 2016
Process: 51 Responsibility Allocation : Printers 16 Feb 2016
Process: 5903 Responsibility Allocation : Weather Station 02 Mar 2016
Process: 7121 Responsibility Allocation : General Computer Maintenance 09 Mar 2016
Process: 7178 Responsibility Allocation : Systems Innovation 09 Mar 2016
Process: 6843
Process: 7835 Electrics Need Checking 20 Sep 2017
Process: 7836 Central Heating For Winter 20 Sep 2017
Process: 7847 Health And Safety Review 26 Sep 2017
Process: 7864 ESD Work Stations 07 Oct 2017
Process: 7867 Bandsaw Checklist 13 Oct 2017
Process: 7868 Pillar Drill Checklist 13 Oct 2017
Process: 7869 Hand Drill Checklist 13 Oct 2017
Process: 7891 Fire Alarm Evacuation Drill 25 Oct 2017
Process: 7896 Tree In Car Park 22 Dec 2017
Process: 7910 Review CCTV Warning Signs 20 Sep 2018
Process: 7928 Fire Test Points Checking 21 Feb 2019
Process: 7929 Emergency Lighting And Fire Extinguishers 21 Feb 2019
Process: 7911 Review Security Of The Special Category Personal Data 20 Sep 2018
Process: 7961 R D Room - Tidy, Empty Bins, Remove Cups. Caution Around Oxygen Supply 05 Oct 2020
Process: 7982 Check There Are No Changes To Employment Law 21 Nov 2021
Process: 7999 Building Risk Assesments 08 Feb 2022
Process: 8038 Defrost Fridge / Freezer 29 Dec 2023
Process: 8039 Weee Report Due Vandagraph Annual 29 Dec 2023
Process: 8043 Turn Off Outside Tap On The Warehouse 29 Dec 2023
Process: 8045 Radiators - Bleed Radiators In Vandagraph Room In Warehouse And Loft In Offices 29 Dec 2023
Process: 8047 Electric Testing 29 Dec 2023
Process: 8048 Workshop Toilet Is To Be Cleaned And Rubbish To Be Binned 29 Dec 2023
Process: 8044 PAT Test 29 Dec 2023
ID165967 Fire risk assessment 15/17 Station Road
Process: 6855 Risk Assessment HSE 09 Mar 2016
ID31032 VOP 16 Health and Safety, Company Personnel Manual
Process: 7821 Controlled Waste Description And Transfer 15 Jun 2017
Process: 7820 North Yorkshire Council Waste Tranfer 15 Jun 2017
Process: 6851 Review Accident Book 09 Mar 2016
Process: 7759 Health Declaration Sheet 23 Jan 2017
Process: 6849 First Aid 09 Mar 2016
Process: 6855 Risk Assessment HSE 09 Mar 2016
Process: 6856 Fire Alarms 09 Mar 2016
Process: 7092
Process: 56 Warehouse Outside Heating Guard 17 Feb 2016
Process: 5919 Check Out Side Drain 05 Mar 2016
Process: 5921 Clearing Water Downstairs 05 Mar 2016
Process: 7120 General Maintenance Requirements 09 Mar 2016
Process: 7742 Boiler Check 26 Sep 2016
Process: 7756 Carbon Monoxide Alarm 05 Jan 2017
Process: 7835 Electrics Need Checking 20 Sep 2017
Process: 7836 Central Heating For Winter 20 Sep 2017
Process: 7847 Health And Safety Review 26 Sep 2017
Process: 7867 Bandsaw Checklist 13 Oct 2017
Process: 7868 Pillar Drill Checklist 13 Oct 2017
Process: 7869 Hand Drill Checklist 13 Oct 2017
Process: 7928 Fire Test Points Checking 21 Feb 2019
Process: 7999 Building Risk Assesments 08 Feb 2022
Process: 8082 HSE Workplace Safety Environment And Harassment Risk Assessment Questionnaire 23 Oct 2024
Process: 8081 Anti Harassment Awareness And Prevention 18 Oct 2024
ID159441 Audit 07 Handling and Storage VST
Process: 6973 Responsibility Allocation : Stock Transfers. (QC19) 09 Mar 2016
Process: 7719 Audit 07 Handling And Storage Viamed 24 Aug 2016
Process: 7767 Audit 07 Handling And Storage VST 08 Feb 2017
Process: 5858 Opera Stock Adjustments 17 Feb 2016
Process: 5935 Stock Allocations 05 Mar 2016
Process: 6840
Process: 6850 Current Stock Levels 09 Mar 2016
Process: 6945 Missing Stock or Adjustments 09 Mar 2016
Process: 7046 Responsibility Allocation : Stock Purchasing 09 Mar 2016
Process: 7051 Responsibility Allocation : Control of nonconforming product 09 Mar 2016
Process: 7673 Check Expiry Dated Stock 09 Mar 2016
Process: 7688
Process: 7689 Move Stock From QA Shelf To Stock Shelf Monday 21 Apr 2016
Process: 7694 Move Stock From QA Shelf To Stock Shelf Tuesday 28 Apr 2016
Process: 7695 Top Up Quick Shipping Shelves 28 Apr 2016
Process: 7873 On Site Environment Review 18 Oct 2017
Process: 7866 Oxygen Cylinder Check 13 Oct 2017
Process: 7903 Empty Warehouse Depleted Sensor Bin 17 Jul 2018
Process: 7904 Check Weeee Waste Pallet And Sensor Bin 17 Jul 2018
Process: 7902 Empty Depleted Sensor Bin From The Offic 17 Jul 2018
Process: 7942 Do We Have Service Manual / QA For All Our Stock Coming In. 23 Sep 2019
Process: 7940 Review The Tom Thumb Grease Date 18 Sep 2019
Process: 7944 Sealant, Glues, Greases, Sprays, Gases And Tapes You Use In Production, Service And Repairs For Viamed And VST 09 Oct 2019
Process: 8008 Verification Warehouse Hand Sanitiser 21 Feb 2022
Process: 8002 Verification Todays Goods In 17 Feb 2022
Process: 8004 Verification Of Non Conforming Products 17 Feb 2022
Process: 8024 Discontinue/Supersede Stock 01 Mar 2023
Process: 8060 Sealant, Glues, Greases, Sprays, Gases And Tapes You Use In Production, Service And Repairs For Viamed And VST Phils Issue 03 Jan 2024
ID165826 HSE Workplace Safety Environment and Harassment Risk Assessment Questionnaire
Process: 8082 HSE Workplace Safety Environment And Harassment Risk Assessment Questionnaire 23 Oct 2024
ID168076 Audit 06 VST Ltd Calibration
Process: 7718 Audit 06 Calibration Viamed 24 Aug 2016
Process: 7048 Control of monitoring and measuring devices 09 Mar 2016
Process: 7091 Calibration Index 09 Mar 2016
Process: 7766 Audit 06 Calibration VST 08 Feb 2017
Process: 7998 Verification Calibrated Equipment 08 Feb 2022
ID16995 VM3COP27.17 Complete Auto_calender Issues
Process: 27 Management Reviews And Quality Audits 16 Feb 2016
ID158752 Audit 23 Analysis of Data Viamed
Process: 27 Management Reviews And Quality Audits 16 Feb 2016
Process: 7733 Audit 23 Analysis Of Data Viamed 24 Aug 2016
Process: 7781 Audit 23 Analysis Of Data VST 08 Feb 2017
Process: 5877 Review Company Data 17 Feb 2016
Process: 6931 Customer Complaints 09 Mar 2016
Process: 7839 Review VIAMED Feedback - Customer Complaints 23 Sep 2017
Process: 7838 Review VIAMED Feedback - Customer Feedback Negative 23 Sep 2017
Process: 26 Company Resources 16 Feb 2016
Process: 7070 Management Review 09 Mar 2016
Process: 7713 Review Roles And Responsibilitys 17 Aug 2016
Process: 7837 Review External Parties Influencing The QMS VST / Viamed 23 Sep 2017
Process: 7840 Review VST Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7841 Review VST Feedback - Customer Complaints 23 Sep 2017
Process: 7842 Review VIAMED Product Feedback Negative 23 Sep 2017
Process: 7843 Review VST Product Feedback Negative 23 Sep 2017
Process: 7071 Post Market Surveillance 09 Mar 2016
Process: 7830 Review Q.A. Failures Report 18 Sep 2017
Process: 7849 Review Product Failures New Codes 28 Sep 2017
Process: 7862 Review The Audit Calender Screen 04 Oct 2017
Process: 7930 Review Flow Of Data 12 Mar 2019
Process: 7969 Weee Waste Reporting 23 Aug 2021
ID124938 VOP 10 Non Conformance, Corrective and Preventive Actions
Process: 7199 Non Conformities Review Viamed 09 Mar 2016
Process: 7069 Responsibility Allocation : Corrective Actions 09 Mar 2016
Process: 7849 Review Product Failures New Codes 28 Sep 2017
Process: 7874 Review For Latest Version Med Dev 2.12. 18 Oct 2017
Process: 7264 Responsibility Allocation : VST Management Meeting Non Conformance Issues 09 Mar 2016
ID158748 Audit 23 Analysis of Data VST
Process: 27 Management Reviews And Quality Audits 16 Feb 2016
Process: 7733 Audit 23 Analysis Of Data Viamed 24 Aug 2016
Process: 7781 Audit 23 Analysis Of Data VST 08 Feb 2017
Process: 5877 Review Company Data 17 Feb 2016
Process: 6931 Customer Complaints 09 Mar 2016
Process: 7839 Review VIAMED Feedback - Customer Complaints 23 Sep 2017
Process: 7838 Review VIAMED Feedback - Customer Feedback Negative 23 Sep 2017
Process: 26 Company Resources 16 Feb 2016
Process: 7070 Management Review 09 Mar 2016
Process: 7713 Review Roles And Responsibilitys 17 Aug 2016
Process: 7837 Review External Parties Influencing The QMS VST / Viamed 23 Sep 2017
Process: 7840 Review VST Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7841 Review VST Feedback - Customer Complaints 23 Sep 2017
Process: 7842 Review VIAMED Product Feedback Negative 23 Sep 2017
Process: 7843 Review VST Product Feedback Negative 23 Sep 2017
Process: 7071 Post Market Surveillance 09 Mar 2016
Process: 7830 Review Q.A. Failures Report 18 Sep 2017
Process: 7849 Review Product Failures New Codes 28 Sep 2017
Process: 7862 Review The Audit Calender Screen 04 Oct 2017
Process: 7930 Review Flow Of Data 12 Mar 2019
Process: 7969 Weee Waste Reporting 23 Aug 2021
ID31072 VOP 08 Production, Reworks, New Production
Process: 7736 Production Start Job List 03 Sep 2016
Process: 7737 Production In Production List 03 Sep 2016
Process: 7738 Production Statistics 03 Sep 2016
Process: 6845 Responsibility Allocation : Quarantine Production 09 Mar 2016
Process: 7169 Responsibility Allocation : Production 09 Mar 2016
Process: 7170 Responsibility Allocation : Production Production Schedule 09 Mar 2016
Process: 7171 Responsibility Allocation : Production Production Problems 09 Mar 2016
Process: 7072 Responsibility Allocation : Manufacturing Processes 09 Mar 2016
Process: 6962 Responsibility Allocation : VIAMED Stock Meeting Returns Overview 09 Mar 2016
Process: 8000 Verification Production Paperwork 08 Feb 2022
Process: 8037 Projects / Products HSE Requirements 29 Dec 2023
Process: 8064 Production Of JJCCR Cables 03 Jan 2024
ID159133 Audit 03 Design Control Viamed
Process: 7716 Audit 03 Design Control Viamed 24 Aug 2016
Process: 42 Responsibility Allocation : Design Documentation 16 Feb 2016
Process: 7043 Responsibility Allocation : Planning of product realization 09 Mar 2016
Process: 7045 Responsibility Allocation : Design and Development 09 Mar 2016
Process: 7047 Responsibility Allocation : Production and service provision 09 Mar 2016
Process: 6942 Responsibility Allocation : Co ordination of Implementation 09 Mar 2016
Process: 7173 Responsibility Allocation : Material Generation 09 Mar 2016
Process: 5887 Review ISO/EN Documents 24 Feb 2016
Process: 7764 Audit 03 Design Control VST 08 Feb 2017
Process: 7919 Send Debtors Overview To Derek 06 Dec 2018
ID159135 Audit 03 Design Control VST
Process: 7716 Audit 03 Design Control Viamed 24 Aug 2016
Process: 42 Responsibility Allocation : Design Documentation 16 Feb 2016
Process: 7043 Responsibility Allocation : Planning of product realization 09 Mar 2016
Process: 7045 Responsibility Allocation : Design and Development 09 Mar 2016
Process: 7047 Responsibility Allocation : Production and service provision 09 Mar 2016
Process: 6942 Responsibility Allocation : Co ordination of Implementation 09 Mar 2016
Process: 7173 Responsibility Allocation : Material Generation 09 Mar 2016
Process: 5887 Review ISO/EN Documents 24 Feb 2016
Process: 7764 Audit 03 Design Control VST 08 Feb 2017
Process: 7919 Send Debtors Overview To Derek 06 Dec 2018
ID159385 Audit 22 Post Market Survellance VST
Process: 7732 Audit 22 Post Market Survellance Viamed 24 Aug 2016
Process: 43 Responsibility Allocation : Product Post Market Survelance 16 Feb 2016
Process: 7780 Audit 22 Post Market Survellance VST 08 Feb 2017
Process: 6889 Responsibility Allocation : Post Market Surveilance 09 Mar 2016
Process: 7809 Pro-Active Marketing 06 Jun 2017
Process: 7810 Research Activities 06 Jun 2017
Process: 5863 Responsibility Allocation : Sales Meetings UK 17 Feb 2016
Process: 5864 Responsibility Allocation : Sales Meeting EX 17 Feb 2016
Process: 7973 VST Product Performance - Customers 27 Oct 2021
Process: 7974 VST Product Performance - Suppliers 27 Oct 2021
Process: 8014 Review VIAMED Product Feedback Positive 25 Jul 2022
Process: 8015 Review VST Product Feedback Positive 25 Jul 2022
Process: 8016 Review VIAMED Customer Feedback Positive 25 Jul 2022
Process: 8017 Review VST Customer Feedback Positive 25 Jul 2022
Process: 8070 Website Order VM-2160 VET Feedback 03 Jan 2024
Process: 8076 Medica Review 21 Feb 2024
ID75995 VOP 19 FeedBack Customer Complaints Vigilance and Notifications VST Ltd
Process: 7743 Customer Complaints Paper File 26 Sep 2016
Process: 6931 Customer Complaints 09 Mar 2016
Process: 7070 Management Review 09 Mar 2016
Process: 7954 Vandagraph Email Of Invoices 26 May 2020
Process: 7965 VST Feedback 29 Oct 2020
ID137919 VOP 09 Repairs and Servicing
Process: 7684 Repairs Ready For Quote 18 Apr 2016
Process: 7685 Repairs Ready For Invoice 18 Apr 2016
Process: 7690 Ship Repairs 21 Apr 2016
Process: 7752 SRS Folder 22 Nov 2016
Process: 6847 Responsibility Allocation : Quarantine Repairs 09 Mar 2016
Process: 6862 Current Repairs 09 Mar 2016
Process: 7048 Control of monitoring and measuring devices 09 Mar 2016
Process: 7674 Check Repairs Ready For Invoice List 10 Mar 2016
Process: 7814 Responsibility Allocation : Viamed Repairs 06 Jun 2017
Process: 7811 Responsibility Allocation : General Area 06 Jun 2017
Process: 7812 Responsibility Allocation : Vandagraph Repairs 06 Jun 2017
Process: 7813 Responsibility Allocation : VST Repairs 06 Jun 2017
Process: 7815 Responsibility Allocation : Product Types To Relevant Person 06 Jun 2017
Process: 7942 Do We Have Service Manual / QA For All Our Stock Coming In. 23 Sep 2019
Process: 7940 Review The Tom Thumb Grease Date 18 Sep 2019
Process: 7985 OverDue Servicing 03 Feb 2022
Process: 7993 Verification Warranty Repairs Customer Approval 07 Feb 2022
Process: 7994 Verification Repairs Paperwork Completed 07 Feb 2022
Process: 7995 Verification Visual Check Repair Shelf 07 Feb 2022
Process: 7996 Verification Repairs Older Repairs 07 Feb 2022
Process: 7997 Verification Repair Qa Reports 07 Feb 2022
Process: 8005 Verification Of SRS Information added 17 Feb 2022
Process: 8022 Vandagraph Repair Review 06 Feb 2023
Process: 8071 Checked Repair Quotes Have Been Sent To Customers 03 Jan 2024
ID166154 Audit 11 Repairs, Servicing and Returns VST Ltd
Process: 5898 Processing Depleted Sensors 25 Feb 2016
Process: 5879 Responsibility Allocation : Customer Returning Goods On Our UPS Account 18 Feb 2016
Process: 5857 Customer Service Logs 17 Feb 2016
Process: 7724 Audit 11 Repairs And Service Viamed 24 Aug 2016
Process: 7684 Repairs Ready For Quote 18 Apr 2016
Process: 7685 Repairs Ready For Invoice 18 Apr 2016
Process: 7690 Ship Repairs 21 Apr 2016
Process: 7748 Check Repair Orders 10 Oct 2016
Process: 7749 Check Repair Quotes 10 Oct 2016
Process: 7752 SRS Folder 22 Nov 2016
Process: 7760 Send Service Offers 31 Jan 2017
Process: 7772 Audit 11 Repairs And Service VST 08 Feb 2017
Process: 6847 Responsibility Allocation : Quarantine Repairs 09 Mar 2016
Process: 6862 Current Repairs 09 Mar 2016
Process: 7138 Non Conformance Issues Any New QC21 Forms 09 Mar 2016
Process: 7674 Check Repairs Ready For Invoice List 10 Mar 2016
Process: 7692 Responsibility Allocation : Take Complete Repair Paperwork To Office 22 Apr 2016
Process: 6916 Responsibility Allocation : Service exisiting 09 Mar 2016
Process: 6917 Responsibility Allocation : Service extension 09 Mar 2016
Process: 7823 Saftey Tester Data 02 Aug 2017
Process: 7905 Generate RMA Box, Link Items And Add Faults 17 Jul 2018
Process: 7906 Request RMA Based On The RMA Boxes 17 Jul 2018
Process: 7993 Verification Warranty Repairs Customer Approval 07 Feb 2022
Process: 7994 Verification Repairs Paperwork Completed 07 Feb 2022
Process: 7995 Verification Visual Check Repair Shelf 07 Feb 2022
Process: 7996 Verification Repairs Older Repairs 07 Feb 2022
Process: 7997 Verification Repair Qa Reports 07 Feb 2022
Process: 8022 Vandagraph Repair Review 06 Feb 2023
Process: 8052 Check Supplier Returns 29 Dec 2023
ID25632 VOP 17 Design Research and Development
Process: 42 Responsibility Allocation : Design Documentation 16 Feb 2016
Process: 43 Responsibility Allocation : Product Post Market Survelance 16 Feb 2016
Process: 6975 Responsibility Allocation : Projects 09 Mar 2016
Process: 7045 Responsibility Allocation : Design and Development 09 Mar 2016
ID75847 VOP 05 Supplier Control, Supplier Review, Purchase Orders, Supplier Returns and Rejection
Process: 6972 UPS Shipping Fuel Surcharge 09 Mar 2016
Process: 28 Supplier Review 16 Feb 2016
Process: 6960
Process: 7784 Check Returns Supplier Envitec 15 Feb 2017
Process: 7785 Check Returns Supplier Teledyne 15 Feb 2017
Process: 7786 Check Returns Supplier Maxtec 15 Feb 2017
Process: 7787 Check Returns All Supplier 15 Feb 2017
Process: 7975 Arrange Teledyne Returns 03 Nov 2021
Process: 7984 Check For Viking Invoices 19 Jan 2022
Process: 8009 Verification Stock Items And Locations 21 Feb 2022
Process: 7991 Verification Purchasing Documentation 07 Feb 2022
Process: 8002 Verification Todays Goods In 17 Feb 2022
Process: 8003 Verification Supplier Delivery Notes 17 Feb 2022
Process: 8030 Purchase Order Invoice Review 23 Jun 2023
Process: 8034 Purchase Order Invoice Review Stage 2 30 Nov 2023
Process: 8039 Weee Report Due Vandagraph Annual 29 Dec 2023
Process: 8040 Weee Report Due Vandagraph Qtr 29 Dec 2023
Process: 8052 Check Supplier Returns 29 Dec 2023
Process: 8051 Purchase Order Log Viamed 29 Dec 2023
ID159435 Audit 05 Purchasing suppliers VST
Process: 7707 Send Purchase Orders To Suppliers 13 Jun 2016
Process: 6972 UPS Shipping Fuel Surcharge 09 Mar 2016
Process: 7717 Audit 05 Purchasing Suppliers Viamed 24 Aug 2016
Process: 5850 Purchase Order Log 17 Feb 2016
Process: 7751 VST Purchase Order Log 02 Nov 2016
Process: 7765 Audit 05 Purchasing Suppliers VST 08 Feb 2017
Process: 7794 V1000 Commissions Review 30 Mar 2017
Process: 7745 UPS Invoices Viamed 06 Oct 2016
Process: 7746 UPS Invoices VST 06 Oct 2016
Process: 7747 UPS Invoices Vandagraph 06 Oct 2016
Process: 7790 Humanmed Invoice them For Previous Month 10 Mar 2017
Process: 28 Supplier Review 16 Feb 2016
Process: 6960
Process: 5855 Purchase Order Requirements Teledyne 17 Feb 2016
Process: 5866 UPS Shipping Fuel Surcharge 17 Feb 2016
Process: 5868 Return Goods To Suppliers 17 Feb 2016
Process: 6829 Supplier Review - Outstanding orders 09 Mar 2016
Process: 6832 Supplier Review Future orders 09 Mar 2016
Process: 6848
Process: 6952 Responsibility Allocation : Lost in Shipping Claims 09 Mar 2016
Process: 6971 Responsibility Allocation : Freight Courier Cost Request 09 Mar 2016
Process: 7679 Check Stock Requirements Supplier Teledyne 18 Apr 2016
Process: 7680 Check Stock Requirements Supplier Envitec 18 Apr 2016
Process: 7681 Check Stock Requirements Supplier Posey 18 Apr 2016
Process: 7682 Check Stock Requirements Supplier Bluepoint 18 Apr 2016
Process: 7784 Check Returns Supplier Envitec 15 Feb 2017
Process: 7785 Check Returns Supplier Teledyne 15 Feb 2017
Process: 7786 Check Returns Supplier Maxtec 15 Feb 2017
Process: 7787 Check Returns All Supplier 15 Feb 2017
Process: 34 Responsibility Allocation : Insurance Is Upto Date 16 Feb 2016
Process: 7683 Check Stock For Proforma 18 Apr 2016
Process: 7882 Purchase Payments 23 Oct 2017
Process: 7956 Teledyne Stock For Vandagraph 27 May 2020
Process: 7975 Arrange Teledyne Returns 03 Nov 2021
Process: 7984 Check For Viking Invoices 19 Jan 2022
Process: 7991 Verification Purchasing Documentation 07 Feb 2022
Process: 8003 Verification Supplier Delivery Notes 17 Feb 2022
Process: 8030 Purchase Order Invoice Review 23 Jun 2023
Process: 8034 Purchase Order Invoice Review Stage 2 30 Nov 2023
Process: 8039 Weee Report Due Vandagraph Annual 29 Dec 2023
Process: 8040 Weee Report Due Vandagraph Qtr 29 Dec 2023
Process: 8051 Purchase Order Log Viamed 29 Dec 2023
ID164829 VOP 22 Picking and Packing Dispatch and Goods Out
Process: 5945 Responsibility Allocation : Sending Samples 08 Mar 2016
Process: 5946 Responsibility Allocation : Sending Sale Or Returns 08 Mar 2016
Process: 7825 Responsibility Allocation : Order Picking 06 Sep 2017
Process: 5859 Review Un-shipped Parcels 17 Feb 2016
Process: 6954 Back Orders Review - By Customer 09 Mar 2016
Process: 6970
Process: 7691 Ship Sale Or Returns 21 Apr 2016
Process: 7748 Check Repair Orders 10 Oct 2016
Process: 7749 Check Repair Quotes 10 Oct 2016
Process: 7797 Check Order Are Being Picked In Priority Order 10 May 2017
Process: 6969 Responsibility Allocation : VIAMED Stock Meeting `Goods In` Review 09 Mar 2016
Process: 7860 Goods Out Picking 03 Oct 2017
ID91486 VOP 27 Software Validation
Process: 46 Responsibility Allocation : Backup Server Status 16 Feb 2016
Process: 52 Software Verification Clear Down Backup Emails 16 Feb 2016
Process: 7851 Software Validation Scan Un-QA Product To Order 01 Oct 2017
Process: 7852 Software Validation Expired Stock 01 Oct 2017
Process: 7853 Software Validation Non Sell Able Shelf 01 Oct 2017
Process: 7854 Software Validation In Production List 01 Oct 2017
Process: 7855 Software Validation - Production Lists 01 Oct 2017
Process: 7856 Software Validation Unchecked Orders 01 Oct 2017
Process: 7857 Software Validation Stock Tracking Check 01 Oct 2017
Process: 7858 Software Validation Attempt To QA Some Stock 01 Oct 2017
Process: 7861 Software Validation Of Training Documents Forced Reading 03 Oct 2017
Process: 7850 Software Validation Scan Incorrect Product 01 Oct 2017
Process: 7865 Software Validation Conflicting Audits 07 Oct 2017
Process: 7870 Software Validation Non Conformance Product Risk Feedback Loop 15 Oct 2017
Process: 7879 Software Validation Scheduled Tasks And Audits 22 Oct 2017
Process: 7875 Software Validation Document Control 20 Oct 2017
Process: 7880 Software Validation Out Of Date Documents 22 Oct 2017
Process: 7881 Software Validation - Live Orders 22 Oct 2017
Process: 7892 Audit 27 Software Validation Viamed 26 Oct 2017
Process: 8013 Software Validation Test Email System 29 Apr 2022
Process: 8079 Audit 27 Software Validation VST 10 Jul 2024
Process: 8083 **Software Validation SRS To Nonconformance 31 Dec 2024
ID159491 Audit 24 Service Logs VST
Process: 5857 Customer Service Logs 17 Feb 2016
Process: 7760 Send Service Offers 31 Jan 2017
Process: 7889 Audit 24 Servicing Viamed 24 Oct 2017
Process: 7985 OverDue Servicing 03 Feb 2022
ID166164 Audit 09 Goods Inward and Product Identity VST
Process: 5938 Responsibility Allocation : Receive Goods 05 Mar 2016
Process: 7721 Audit 09 Goods Inward And Product Identity Viamed 24 Aug 2016
Process: 7826 Goods In Processes 06 Sep 2017
Process: 7792 Shipped Order Success Report 13 Mar 2017
Process: 7769 Audit 09 Goods Inward And Product Identity VST 08 Feb 2017
Process: 6969 Responsibility Allocation : VIAMED Stock Meeting `Goods In` Review 09 Mar 2016
Process: 57 Temporary Stock Notices 17 Feb 2016
Process: 5854 Stock FAQ Admin List 17 Feb 2016
Process: 7181 Responsibility Allocation : Product Catagories 09 Mar 2016
Process: 6894 Product Cross References 09 Mar 2016
Process: 6838 Opera Negative Stock 09 Mar 2016
Process: 7830 Review Q.A. Failures Report 18 Sep 2017
Process: 7859 Check POR Files For Items Delivered But Not Removed From File 02 Oct 2017
Process: 7897 Daily O2 Sensors Returns 04 Jan 2018
Process: 7898 Stamp Deliveries 30 Jan 2018
Process: 7903 Empty Warehouse Depleted Sensor Bin 17 Jul 2018
Process: 7914 Proofs of Delivery 02 Oct 2018
Process: 7915 Reserve Stock Review 02 Oct 2018
Process: 7917 Human Med Purchase Order 18 Oct 2018
Process: 7923 Review Of Credits Received From Suppliers 08 Jan 2019
Process: 7943 Review Stocks Of 8000004 01 Oct 2019
Process: 7957 Warehouse Requests 29 May 2020
Process: 7962 VST Supplier QA Results 28 Oct 2020
Process: 7967 VST Stock Count For End April 01 Jul 2021
Process: 7976 Decontamination Of Incoming Products And Repairs 08 Nov 2021
Process: 8006 Verification Warehouse Unidentified Stock 17 Feb 2022
Process: 8009 Verification Stock Items And Locations 21 Feb 2022
Process: 8010 Verification Of Ebay Stock 21 Feb 2022
Process: 8011 Verification Of Demo Stock 21 Feb 2022
ID75943 VOP 20 Goods in Purchases, Returns, Repairs, Inspection / Rejection
Process: 5938 Responsibility Allocation : Receive Goods 05 Mar 2016
Process: 5898 Processing Depleted Sensors 25 Feb 2016
Process: 5879 Responsibility Allocation : Customer Returning Goods On Our UPS Account 18 Feb 2016
Process: 7826 Goods In Processes 06 Sep 2017
Process: 7859 Check POR Files For Items Delivered But Not Removed From File 02 Oct 2017
Process: 7976 Decontamination Of Incoming Products And Repairs 08 Nov 2021
ID159453 Audit 14 Complaints and Corrective Actions VST
Process: 7726 Audit 14 Complaints And Corrective Actions Viamed 24 Aug 2016
Process: 6828
Process: 7743 Customer Complaints Paper File 26 Sep 2016
Process: 7774 Audit 14 Complaints And Corrective Actions VST 08 Feb 2017
Process: 6865 Responsibility Allocation : Non Conformance Effectiveness 09 Mar 2016
Process: 7199 Non Conformities Review Viamed 09 Mar 2016
Process: 7671 Humanmed Non Conformances 09 Mar 2016
Process: 6931 Customer Complaints 09 Mar 2016
Process: 7839 Review VIAMED Feedback - Customer Complaints 23 Sep 2017
Process: 7838 Review VIAMED Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7840 Review VST Feedback - Customer Feedback Negative 23 Sep 2017
Process: 7841 Review VST Feedback - Customer Complaints 23 Sep 2017
Process: 7842 Review VIAMED Product Feedback Negative 23 Sep 2017
Process: 7843 Review VST Product Feedback Negative 23 Sep 2017
Process: 7849 Review Product Failures New Codes 28 Sep 2017
Process: 7934 Test Website Questions 02 May 2019
Process: 7965 VST Feedback 29 Oct 2020
Process: 7264 Responsibility Allocation : VST Management Meeting Non Conformance Issues 09 Mar 2016
ID159467 Audit 17 Internal Audits VST
Process: 7728 Audit 17 Internal Audits Viamed 24 Aug 2016
Process: 7776 Audit 17 Internal Audits VST 08 Feb 2017
Process: 7972 ISO System Management Review Vst 26 Oct 2021