{ "email": "spalmer@salaera.com", "count": 94, "history": [ { "date": "Wed, 8 Apr 2026 11:22:26 +0000", "to_address": "Steve Nixon ", "from_address": "customerservice@salaera.com", "body_text": "Hello Steve,\r\n\r\nPO PVM5032 / SO 361258\r\nThe ETA on this order is 5/11/2026 or sooner. We will advise once the order has shipped.\r\n\r\nThank you,\r\nNikki\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon \r\nSent: Wednesday, April 8, 2026 5:27 AM\r\nTo: Salaera Customer Service \r\nSubject: Re: Salaera Shipment Confirmation Notification\r\n\r\nThank you for the update regarding PVM5083.\r\n\r\nWhat is the status of the earlier order PVM5032 for the same sensor type?\r\n\r\n\r\nSteve\r\n\r\nOn Wed, 8 Apr 2026 at 02:03, > wrote:\r\nWe are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5083\r\nSO#: 361959\r\nDate Shipped: 4/7/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355\r\n[cid:image001.png@01DCC728.71738E50]\r\nSalaera Customer Service\r\n\u200b\u200b\u200b\u200b\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCC728.71738E50]\r\n[cid:image003.png@01DCC728.71738E50]\r\n\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Wed, 3 Jun 2026 18:24:35 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello Steve,\r\n\r\nI just sent a message to my Ops team in Salt Lake. As soon as they get back to me, I will advise.\r\n\r\nThank you!\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon \r\nSent: Wednesday, June 3, 2026 7:16 AM\r\nTo: Salaera Customer Service \r\nSubject: Shipment of sales order 361693?\r\n\r\nHi\r\n\r\nDo you know when the following will be shipped?\r\n\r\n[cid:image001.png@01DCF364.B25D7260]\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Wed, 3 Jun 2026 16:02:14 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hi Steve,\r\n\r\nI\u2019m sorry to hear about the faulty units. I\u2019ve sent your email to our Quality department so they can advise on next steps.\r\n\r\nThank you!\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon \r\nSent: Wednesday, June 3, 2026 11:40 AM\r\nTo: Salaera Customer Service \r\nSubject: Two faulty UltraMax\r\n\r\nUltraMax KA21311017, KA21311020\r\n\r\nHi\r\n\r\nWe have two UltraMax units that have been returned under warranty. The keypad is faulty on both units.\r\n\r\nDo you want to ship us two keypads for us to repair here at Viamed or do you want the units returning back to you?\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Wed, 3 Jun 2026 15:52:05 +0000", "to_address": "cathy.green@viamed.co.uk", "from_address": "jchapman@salaera.com", "body_text": "Hi Cathy\r\n\r\nI am very sorry for the delay, the repaired unit is in the shipping queue waiting to ship.\r\nI will push and get it shipped out today.\r\n\r\nThanks,\r\n\r\n\r\nJim Chapman\r\nService Tecnician\r\nO: +1 (385) 549-8000 x2161\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Salaera Customer Service \r\nSent: Wednesday, June 3, 2026 9:30 AM\r\nTo: Jim Chapman \r\nSubject: FW: RMA:363047 / COM-26-0203\r\n\r\n\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n[cid:image001.png@01DCF33E.CC1D0C90]\r\nSalaera Customer Service\r\n\u200b\u200b\u200b\u200b\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCF33E.CC1D0C90]\r\n[cid:image003.png@01DCF33E.CC1D0C90]\r\nFrom: Cathy Green >\r\nSent: Wednesday, June 3, 2026 6:53 AM\r\nTo: MXT-Maxtec Customer Service >\r\nSubject: RMA:363047 / COM-26-0203\r\n\r\nDear Customer Service\r\n\r\nPlease could we have an update on this repair. Received back to yourselves on 14/05/2026 on tracking number 1Z9W96380441024681\r\n\r\n--\r\nKind regards\r\n\r\nCathy Green\r\nGoods Out / Stock Control Supervisor\r\nViamed Ltd.\r\n\r\nhttp://www.viamed.co.uk\r\nEmail: cathy.green@viamed.co.uk\r\nTel: 44 (0)1535 634 542\r\nFax: 44 (0)1535 635 582\r\n\r\nTwitter: twitter.com/ViamedLtd\r\nFacebook Page: Search for Viamed Ltd\r\n\r\nCompany registered in England, No. 01291765.\r\n\r\nE-mail Disclaimer\r\n-----------------\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\nThe information in this email is confidential and may be legally privileged.\r\nIt is intended solely for the addressee. Access to this email by anyone else is unauthorized.\r\nIf you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful.\r\n\r\nIf you feel you have received this email in error or would like to be removed from our mailing list, please reply with delete in the subject line or call 44 (0)1535 634542\r\n-----------------\r\n" }, { "date": "Wed, 3 Jun 2026 13:24:32 +0000", "to_address": "cathy.green@viamed.co.uk", "from_address": "quality@salaera.com", "body_text": "Hello Cathy,\r\n\r\nI just wanted to follow up on this question below?\r\n\r\n\r\n * Can you please confirm if there was any patient involvement?\r\n\r\nThank you,\r\nKristen Shields\r\n\r\nSalaera Quality\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Salaera Quality \r\nSent: Wednesday, May 27, 2026 11:09 AM\r\nTo: 'Cathy.Green@viamed.co.uk' \r\nCc: Salaera Customer Service ; Salaera Quality \r\nSubject: RE: Rma Request Box 1084\r\n\r\nHello Cathy,\r\n\r\nThank you for reporting this issue with the sensor. I have initiated complaint number COM-26-0215 to document and investigate this issue.\r\n\r\n\r\n * Can you please confirm if there was any patient involvement?\r\n\r\nAttached you will find our formal acknowledgment of this complaint. You will receive a documented response outlining the results of our investigation, root cause, and any corrective actions taken if you so desire.\r\nInvestigation Response times are usually within 90 days of complaint initiation.\r\n\r\n\r\n * Would you like a formal response back on this failure?\r\n\r\nTo proceed with returning the sensor, please follow the instructions on the attached RMA form. Our UPS and FedEx account numbers have been provided for ease of return.\r\n\r\nPlease let me know if you need anything else in the meantime.\r\n\r\nThank you,\r\nKristen Shields\r\n[cid:image001.png@01DCF32A.23B56A20]\r\nSalaera Quality\r\n\u200b\u200b\u200b\u200b\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCF32A.23B56A20]\r\n[cid:image003.png@01DCF32A.23B56A20]\r\nFrom: Cathy Green >\r\nSent: Friday, May 22, 2026 12:07 PM\r\nTo: MXT-Maxtec Customer Service >\r\nSubject: Rma Request Box 1084\r\n\r\nDear Repairs Team\r\n\r\nPlease could we have a RMA for the attached paperwork.\r\n\r\n--\r\nKind regards\r\n\r\nCathy Green\r\nGoods Out / Stock Control Supervisor\r\nViamed Ltd.\r\n\r\nhttp://www.viamed.co.uk\r\nEmail: cathy.green@viamed.co.uk\r\nTel: 44 (0)1535 634 542\r\nFax: 44 (0)1535 635 582\r\n\r\nTwitter: twitter.com/ViamedLtd\r\nFacebook Page: Search for Viamed Ltd\r\n\r\nCompany registered in England, No. 01291765.\r\n\r\nE-mail Disclaimer\r\n-----------------\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\nThe information in this email is confidential and may be legally privileged.\r\nIt is intended solely for the addressee. Access to this email by anyone else is unauthorized.\r\nIf you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful.\r\n\r\nIf you feel you have received this email in error or would like to be removed from our mailing list, please reply with delete in the subject line or call 44 (0)1535 634542\r\n-----------------\r\n" }, { "date": "Wed, 29 Apr 2026 12:07:31 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "spalmer@salaera.com", "body_text": "Hi Steve\r\n\r\nMany thanks for your time on our call earlier this month\r\n\r\nPlease find below a summary of the key points discussed and follow-ups from our call:\r\n\r\n\r\n * FY26 Performance (1 April 2025 \u2013 31 March 2026):\r\nRevenue at $634.4K USD, representing 4.9% growth vs. prior year. Congratulations, and thank you for your efforts this year\r\n\r\n\r\n * FY27 Q1 Forecast\u2013 I have sent out the forecast template for Q1 (Apr-June). It would be much appreciated if you could send this over to me soonest\r\n\r\n\r\n * Salaera Introduction:\r\nPlease find attached the presentation shared\r\n\r\n\r\n\r\n\r\n * Updated Contact Information:\r\n\r\nar@salaera.com\r\no Customer payment remittance\r\no Credit/debit memo requests\r\no Credit limit applications or changes\r\no Payment status inquiries\r\ncustomerservice@salaera.com\r\no Customer orders and general inquiries\r\no Order status, quotes, invoice requests\r\no New customer setup\r\no Updates to customer contact information\r\no Product service inquiries\r\nquality@salaera.com\r\no Product complaints (customer/supplier)\r\no ISO certification requests\r\no Warranty matters\r\n\r\n\r\nPlease let me know if anything was missed or if you would like to follow up on any of the above points in more detail.\r\n\r\nThanks again, and I look forward to continuing to build on our collaboration.\r\n\r\nKind regards\r\n\r\n[cid:image001.png@01DCD0F0.427059E0]\r\nSarah Palmer\r\n\u200b\u200b\u200b\u200b\r\nChannel Manager EMEA\r\nO: +1 (385) 549-8000\r\nM: +34 695 013 633\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCD0F0.427059E0]\r\n[cid:image003.png@01DCD0F0.427059E0]\r\n\r\n" }, { "date": "Wed, 27 May 2026 19:03:54 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5158 \r\nSO#: 362885\r\nDate Shipped: 5/27/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Wed, 27 May 2026 19:02:30 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5127 \r\nSO#: 362577\r\nDate Shipped: 5/27/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Wed, 27 May 2026 17:09:23 +0000", "to_address": "cathy.green@viamed.co.uk", "from_address": "quality@salaera.com", "body_text": "Hello Cathy,\r\n\r\nThank you for reporting this issue with the sensor. I have initiated complaint number COM-26-0215 to document and investigate this issue.\r\n\r\n\r\n * Can you please confirm if there was any patient involvement?\r\n\r\nAttached you will find our formal acknowledgment of this complaint. You will receive a documented response outlining the results of our investigation, root cause, and any corrective actions taken if you so desire.\r\nInvestigation Response times are usually within 90 days of complaint initiation.\r\n\r\n * Would you like a formal response back on this failure?\r\n\r\nTo proceed with returning the sensor, please follow the instructions on the attached RMA form. Our UPS and FedEx account numbers have been provided for ease of return.\r\n\r\nPlease let me know if you need anything else in the meantime.\r\n\r\nThank you,\r\nKristen Shields\r\n\r\nSalaera Quality\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Cathy Green >\r\nSent: Friday, May 22, 2026 12:07 PM\r\nTo: MXT-Maxtec Customer Service >\r\nSubject: Rma Request Box 1084\r\n\r\nDear Repairs Team\r\n\r\nPlease could we have a RMA for the attached paperwork.\r\n\r\n--\r\nKind regards\r\n\r\nCathy Green\r\nGoods Out / Stock Control Supervisor\r\nViamed Ltd.\r\n\r\nhttp://www.viamed.co.uk\r\nEmail: cathy.green@viamed.co.uk\r\nTel: 44 (0)1535 634 542\r\nFax: 44 (0)1535 635 582\r\n\r\nTwitter: twitter.com/ViamedLtd\r\nFacebook Page: Search for Viamed Ltd\r\n\r\nCompany registered in England, No. 01291765.\r\n\r\nE-mail Disclaimer\r\n-----------------\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\nThe information in this email is confidential and may be legally privileged.\r\nIt is intended solely for the addressee. Access to this email by anyone else is unauthorized.\r\nIf you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful.\r\n\r\nIf you feel you have received this email in error or would like to be removed from our mailing list, please reply with delete in the subject line or call 44 (0)1535 634542\r\n-----------------\r\n" }, { "date": "Wed, 20 May 2026 23:08:22 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 417370.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Wed, 20 May 2026 06:21:43 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "spalmer@salaera.com", "body_text": "Hi Steve\r\n\r\n\r\nI\u2019ve been informed that using the e-IFU service (via that weblink) has an option to request a hard copy, or it can be downloaded and printed.\r\n\r\n\r\n\r\nHopefully this helps\r\n\r\n\r\n\r\nKind regards\r\n\r\n\r\n\r\n\r\n[cid:image001.png@01DCE831.B3600C10]\r\nSarah Palmer\r\n\u200b\u200b\u200b\u200b\r\nChannel Manager EMEA\r\nO: +1 (385) 549-8000\r\nM: +34 695 013 633\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCE831.B3600C10]\r\n[cid:image003.png@01DCE831.B3600C10]\r\n\r\n\r\nFrom: Steve Nixon \r\nSent: Tuesday, May 12, 2026 12:11 PM\r\nTo: Sarah Palmer \r\nSubject: EyeMax2 without IFUs\r\n\r\nHi Sarah\r\n\r\nWe have received the first batch of EyeMax2 without IFUs.\r\n\r\nHow can this be resolved, can you supply to us?\r\n\r\nNHS staff are not allowed to readily access the internet due to a mixture of cybersecurity, governance, and clinical safety requirements.\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Wed, 15 Apr 2026 23:03:54 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 416293.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Wed, 15 Apr 2026 23:00:29 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 416291.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Wed, 15 Apr 2026 19:01:55 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "lless@salaera.com", "body_text": "Hello,\r\n\r\nYou\u2019ve likely seen the recent news about our brand evolution\u2014on April 6, Maxtec and Perma Pure officially launched under our new parent brand, Salaera\u00ae. This marks an important step forward, and we want to ensure our key partners have the tools and resources needed to represent Salaera confidently with customers.\r\n\r\nAs one of our valued partners, you are part of a select group receiving a physical Salaera Brand Launch Kit. These kits are intended for a limited audience of strategic partners who play an important role in helping bring the Salaera brand to market.\r\n\r\nTo ensure yours reaches you, please reply to this email with your preferred shipping address.\r\n\r\nIn the meantime, you can begin exploring the new brand and resources digitally:\r\n\r\n *\r\nVisit our new website\r\n *\r\nAccess the digital brand kit HERE\r\n\r\nThank you for your continued partnership and for supporting Salaera as we move forward under one unified brand. We\u2019re excited to navigate this next chapter together.\r\n\r\nBest regards,\r\n\r\n\r\nLexi Less\r\nMarketing Manager, Commercial\r\nO: +1 (385) 549-8000\r\nM: +1 (937) 581-4069\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Wed, 15 Apr 2026 11:40:22 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 362412.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Wed, 15 Apr 2026 11:15:16 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 362348.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Wed, 13 May 2026 19:05:31 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5042 \r\nSO#: 361319\r\nDate Shipped: 5/13/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Wed, 13 May 2026 07:55:21 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 363148.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Wed, 08 Apr 2026 23:07:59 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 416035.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Wed, 08 Apr 2026 06:45:23 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 362202.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Wed, 06 May 2026 23:02:08 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 416864.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Wed, 03 Jun 2026 19:00:18 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: COM-26-0203 \r\nSO#: 363275\r\nDate Shipped: 6/3/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Tue, 5 May 2026 14:41:59 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Thank you for contacting Salaera.\r\n\r\nPlease be advised that Perma Pure and Maxtec are now operating as part of Salaera.\r\n\r\nYour message has been received and will be reviewed by a member of our Customer Service team, who will respond as promptly as possible.\r\n\r\nOur standard business hours are Monday through Friday, 7:00 AM to 5:00 PM (Eastern Time), excluding U.S. holidays. Should you require immediate assistance, please contact us by phone using the information below.\r\n\r\nOffice Locations\r\n\r\nSalt Lake City, Utah\r\n\r\n2305 South 1070 West, Salt Lake City, UT 84129, USA\r\n\r\nTel: +1 385\u2011549\u20118000\r\n\r\nToll\u2011Free (U.S.): +1 800\u2011748\u20115355\r\n\r\nLakewood, New Jersey\r\n\r\n1001 New Hampshire Avenue, Suite B, Lakewood, NJ 08701, USA\r\n\r\nTel: +1 732\u2011244\u20110010\r\n\r\nToll\u2011Free (U.S.): +1 800\u2011337\u20113762\r\n\r\n[https://fwd365storageprod1.blob.core.windows.net/editor/8eb0eb2fb851eb8fa92f6a3e95959361/Salaera-Horizontal-Logo-Tagline-Color.png]\r\n\r\nVisit our website: https://www.salaera.com/\r\n" }, { "date": "Tue, 26 May 2026 11:36:49 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "spalmer@salaera.com", "body_text": "Hi Steve\r\n\r\nThe request can be made through the link to order hard copies to be delivered to you, and then distributed as requested\r\n\r\nThe only other option would be to create a new SKU specifically for Viamed, that would include the IFU in the package. However, this would come with an annual minimum order quantity.\r\n\r\nLet me know your thoughts Steve\r\n\r\nKind regards\r\n\r\n\r\n\r\n[cid:image001.png@01DCED10.30B043F0]\r\nSarah Palmer\r\n\u200b\u200b\u200b\u200b\r\nChannel Manager EMEA\r\nO: +1 (385) 549-8000\r\nM: +34 695 013 633\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCED10.30B043F0]\r\n[cid:image003.png@01DCED10.30B043F0]\r\n\r\n\r\nFrom: Steve Nixon \r\nSent: Wednesday, May 20, 2026 12:13 PM\r\nTo: Sarah Palmer \r\nSubject: Re: EyeMax2 without IFUs\r\n\r\nHi Sarah\r\n\r\nThis could still be a problem for organizations like the NHS.\r\n\r\nNHS staff are not allowed to readily access the internet due to a mixture of cybersecurity, governance, and clinical safety requirements.\r\n\r\n\r\nSteve\r\n\r\nOn Wed, 20 May 2026 at 07:22, Sarah Palmer > wrote:\r\nHi Steve\r\n\r\n\r\nI\u2019ve been informed that using the e-IFU service (via that weblink) has an option to request a hard copy, or it can be downloaded and printed.\r\n\r\n\r\n\r\nHopefully this helps\r\n\r\n\r\n\r\nKind regards\r\n\r\n\r\n\r\n\r\n[cid:image001.png@01DCED10.30B043F0]\r\nSarah Palmer\r\n\u200b\u200b\u200b\u200b\r\nChannel Manager EMEA\r\nO: +1 (385) 549-8000\r\nM: +34 695 013 633\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCED10.30B043F0]\r\n[cid:image003.png@01DCED10.30B043F0]\r\n\r\n\r\nFrom: Steve Nixon >\r\nSent: Tuesday, May 12, 2026 12:11 PM\r\nTo: Sarah Palmer >\r\nSubject: EyeMax2 without IFUs\r\n\r\nHi Sarah\r\n\r\nWe have received the first batch of EyeMax2 without IFUs.\r\n\r\nHow can this be resolved, can you supply to us?\r\n\r\nNHS staff are not allowed to readily access the internet due to a mixture of cybersecurity, governance, and clinical safety requirements.\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Tue, 21 Apr 2026 12:20:28 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 362577.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Tue, 2 Jun 2026 15:00:54 +0000", "to_address": "daniel.cribb@nhs.net", "from_address": "spalmer@salaera.com", "body_text": "Dear Daniel\r\n\r\nThank you for reaching out to us.\r\n\r\nBelow are the details of our distributor in the UK:\r\n\r\nSteve Nixon\r\nDirector\r\nViamed\r\nEmail: steve.nixon@viamed.co.uk\r\nPhone: +44 (0) 1535 634542\r\n\r\nThey will be able to support you further with this request, but please feel free to come back to me if I can be of any further assistance.\r\n\r\nKind regards\r\n\r\n\r\n\r\n\r\n\r\n[cid:image001.png@01DCF2B1.5A540060]\r\nSarah Palmer\r\n\u200b\u200b\u200b\u200b\r\nChannel Manager EMEA\r\nO: +1 (385) 549-8000\r\nM: +34 695 013 633\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCF2B1.5A540060]\r\n[cid:image003.png@01DCF2B1.5A540060]\r\n\r\n\r\nFrom: CRIBB, Daniel (ROYAL UNITED HOSPITALS BATH NHS FOUNDATION TRUST) >\r\nSent: Tuesday, June 2, 2026 6:41 AM\r\nTo: MXT-Maxtec Customer Service >\r\nSubject: MaxO2Me speaker fault\r\n\r\nHello,\r\nI work at the Royal United Hospital in Bath. I have a MaxO2ME (s/n: FM72099005) which is not giving audible alarms. Is the speaker replaceable or would I need to replace the main board for this fault? If so, please could I get part numbers and pricings for these?\r\n\r\nThank you,\r\nDaniel Cribb\r\nClinical Technologist\r\n\r\nTel: 01225 826361\r\nMedical Equipment Management Service (A8)\r\nRoyal United Hospitals Bath Foundation Trust\r\nCombe Park, Bath BA1 3NG\r\n\r\n\r\n\r\n************************************************************************************** ******************************\r\n\r\nThis message may contain confidential information. If you are not the intended recipient please:\r\ni) inform the sender that you have received the message in error before deleting it; and\r\nii) do not disclose, copy or distribute information in this e-mail or take any action in relation to its content (to do so is strictly prohibited and may be unlawful).\r\nThank you for your co-operation.\r\n\r\nNHS.net Connect is the secure email, collaboration and directory service available for all NHS staff in England. NHS.net Connect is approved for exchanging patient data and other sensitive information with NHS.net Connect and other accredited email services.\r\n\r\nFor more information and to find out how you can switch visit Joining NHS.net Connect \u2013 NHS.net Connect Support\r\n" }, { "date": "Tue, 14 Apr 2026 19:03:13 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5107 \r\nSO#: 362347\r\nDate Shipped: 4/14/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Tue, 14 Apr 2026 19:03:12 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5106 \r\nSO#: 362345\r\nDate Shipped: 4/14/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Tue, 14 Apr 2026 13:25:07 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "spalmer@salaera.com", "body_text": "\r\nDear Partners,\r\n\r\nAs part of our quarterly planning process, we are requesting your updated forecast for the next three months. This helps us ensure product availability, plan production efficiently, and continue providing you with the best possible service.\r\n\r\nPlease provide your forecast by SKU/item code and quantity, along with the expected monthly revenue for the upcoming three months (April-June 2026).\r\n\r\nYou can reply directly to this email with your forecast or use the attached template for convenience.\r\n\r\nYour timely response will help us align our supply chain, support pricing discussions, and meet your requirements without disruption.\r\n\r\nThank you for your continued partnership and support \u2014 we look forward to another successful quarter working together.\r\n\r\nBest regards,\r\n\r\n\r\n[cid:image001.png@01DCCC22.DE25DD10]\r\nSarah Palmer\r\n\u200b\u200b\u200b\u200b\r\nChannel Manager EMEA\r\nO: +1 (385) 549-8000\r\nM: +34 695 013 633\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCCC22.DE25DD10]\r\n[cid:image003.png@01DCCC22.DE25DD10]\r\n\r\n\r\n" }, { "date": "Tue, 12 May 2026 16:31:05 +0000", "to_address": "catrin.hollings@viamed.co.uk", "from_address": "lless@salaera.com", "body_text": "Hi Catrin, apologies for the delayed response. Unfortunately, we do not have any images for the sensor names you listed. I will reach out if we are able to add these images to our library.\r\n\r\nThank you,\r\n\r\n\r\nLexi Less\r\nMarketing Manager, Commercial\r\nO: +1 (385) 549-8000 x2125\r\nM: +1 (937) 581-4069\r\nSalaera.com\r\nEnabling Healthier Futures\r\n________________________________\r\nFrom: Catrin Hollings \r\nSent: Thursday, May 7, 2026 2:07 AM\r\nTo: Lexi Less \r\nSubject: Marketing Image Request\r\n\r\nHi Lexi,\r\n\r\nI hope you are well, we are currently updating literature and our website and have noticed there are some images we are missing. Would it be possible for you to supply the following:\r\n\r\nMAX-250MS\r\nMAX-250XPCB\r\nMAX-13J\r\n\r\nThank you in advance.\r\n\r\nKind regards\r\n\r\nCatrin Hollings\r\nMarketing\r\nViamed Ltd.\r\n\r\nhttp://www.viamed.co.uk\r\nEmail: catrin.hollings@viamed.co.uk\r\nTel: +44 (0)1535 634 542\r\nFax: +44 (0)1535 635 582\r\n\r\nWorking Hours: Tuesday - Thursday 8.30am - 2.30pm\r\n\r\nCheck out our product portfolio at:\r\nwww.viamed.co.uk/productportfolio\r\n\r\nTwitter: twitter.com/ViamedLtd\r\nFacebook Page: Search for Viamed Ltd\r\n\r\nCompany registered in England, No. 01291765.\r\n\r\nE-mail Disclaimer\r\n-----------------\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\nThe information in this email is confidential and may be legally privileged.\r\nIt is intended solely for the addressee. Access to this email by anyone else is unauthorized.\r\nIf you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful.\r\n\r\nIf you feel you have received this email in error or would like to be removed from our mailing list, please reply with delete in the subject line or call +44 (0)1535 634542\r\n-----------------\r\n" }, { "date": "Tue, 07 Apr 2026 19:04:13 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5083 \r\nSO#: 361959\r\nDate Shipped: 4/7/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Tue, 05 May 2026 19:00:45 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5090 \r\nSO#: 362073\r\nDate Shipped: 5/5/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Thu, 9 Apr 2026 17:35:00 +0000", "to_address": "Steve Nixon ", "from_address": "spalmer@salaera.com", "body_text": "Hi Steve\r\n\r\nI\u00b4m passing you the lead below for UK \u2013 our SmartStack would be the ideal solution but transport costs need to be considered given the weight of the base\r\n\r\nKind regards\r\n\r\n\r\n[cid:image001.png@01DCC84E.510F8C50]\r\nSarah Palmer\r\n\u200b\u200b\u200b\u200b\r\nChannel Manager EMEA\r\nO: +1 (385) 549-8000\r\nM: +34 695 013 633\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCC84E.510F8C50]\r\n[cid:image003.png@01DCC84E.510F8C50]\r\n\r\n\r\nFrom: Maxtec Website \r\nSent: 08 April 2026 17:05\r\nTo: Sarah Palmer \r\nCc: Nicholas Noom\u00e9 ; Chidi Bosah \r\nSubject: Maxtec Website Inquiry: Nia Voase from Royal free hospital\r\n\r\nName\r\nNia Voase\r\nCompany\r\nRoyal free hospital\r\nEmail\r\nnia.voase@nhs.net\r\nPhone\r\n+442077940500\r\nCountry\r\nEngland\r\nDepartment\r\nSales\r\nSubject\r\nInterested in purchasing drip stands\r\nQuestions/Comments\r\nI am interested in purchasing space saving drip stands. Please could you tell me estimated cost and if you sell direct or via other companies.\r\nBundle Data\r\nBundleData\r\nNotification Scope\r\nsales_emea\r\nPage: https://www.maxtec.com/product/other/neonatal-pediatric-care/patient-care-stands/smartstack/\r\nSent from Maxtec\r\n\r\n" }, { "date": "Thu, 7 May 2026 19:46:23 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "quality@salaera.com", "body_text": "Hello Steve,\r\n\r\nThank you for reporting this issue with the MaxO2ME. I have initiated complaint number COM-26-0203 to document and investigate this issue.\r\n\r\n\r\n * Can you please confirm if there was any patient involvement?\r\n\r\nAttached you will find our formal acknowledgment of this complaint. You will receive a documented response outlining the results of our investigation, root cause, and any corrective actions taken if you so desire.\r\n\r\n\r\n * Would you like a formal response back on this failure?\r\n\r\nWith this unit being under warranty still, we would like to have the MaxO2ME returned to us for investigation.\r\n\r\nPlease follow the instructions on the attached RMA form. Our UPS and FedEx account numbers have been provided for ease of return.\r\nOnce we receive the defective part, we will evaluate for repair/replacement.\r\n\r\nPlease let me know if you need anything else in the meantime.\r\n\r\nThank you,\r\nKristen Shields\r\n\r\nSalaera Quality\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon >\r\nSent: Tuesday, May 5, 2026 10:41 AM\r\nTo: Salaera Customer Service >\r\nSubject: MaxO2 ME with faulty kepypad\r\n\r\nHi\r\n\r\nWe have faulty MaxO2 ME ( KH63699017 ) returned to us, the problem is with the keypad. Do you want us to return the unit to yourselves or do you want us to rpl;ace the keypad here at Viamed?\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Thu, 30 Apr 2026 15:41:25 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "spalmer@salaera.com", "body_text": "Hi Steve\r\n\r\nNoted \u2013 will do\r\n\r\nThanks,\r\n\r\n\r\n[cid:image001.png@01DCD8C8.90378A10]\r\nSarah Palmer\r\n\u200b\u200b\u200b\u200b\r\nChannel Manager EMEA\r\nO: +1 (385) 549-8000\r\nM: +34 695 013 633\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCD8C8.90378A10]\r\n[cid:image003.png@01DCD8C8.90378A10]\r\n\r\n\r\nFrom: Steve Nixon \r\nSent: 30 April 2026 17:39\r\nTo: Sarah Palmer \r\nSubject: Enquiries for MAXO2 ME\r\n\r\nHi Sarah\r\n\r\nCan you please let me know if you get any enquiries for MAXO2 ME from the following UK companies:\r\n\r\nWardray Premise\r\n\r\nMagstripe\r\n\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Thu, 30 Apr 2026 13:54:34 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello Steve,\r\n\r\nThank you for your order.\r\n\r\nPlease note that we are unable to process your order because of a pricing error.\r\n\r\nThe current pricing for your order is as follows:\r\n\r\nItem Current Price\r\nR217P72 $308.35\r\n\r\nPlease submit a revised PO to CustomerService@Salaera.com with the correct pricing and indicate \u201cRevised PO\u201d in the subject line to ensure that your order will not be duplicated.\r\n\r\nImportant Note: Maxtec had a price increase effective April 1, 2026. Please refer to the price sheets you received titled \u201cFY27\u201d for your current pricing. If you require further assistance with your pricing, please contact your Sales Manager.\r\n\r\nWe appreciate your immediate attention to this matter so that we may process your order without further delay.\r\n\r\nKind regards,\r\n\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon \r\nSent: Thursday, April 30, 2026 9:05 AM\r\nTo: Salaera Customer Service \r\nSubject: Purchase order PVM5155\r\n\r\nHi\r\n\r\nPlease process the attached.\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Thu, 30 Apr 2026 12:00:21 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 362831.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Thu, 28 May 2026 23:05:01 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 417570.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Thu, 28 May 2026 23:01:55 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 417571.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Thu, 28 May 2026 15:10:33 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 363600.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Thu, 28 May 2026 15:10:22 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 363601.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Thu, 28 May 2026 12:44:08 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "You\u2019re welcome, Steve.\r\n\r\nI know it\u2019s a big increase\u2026 I wish I had the power to do something about that\u2026 but alas, I do not. Lol\r\n\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon \r\nSent: Thursday, May 28, 2026 8:37 AM\r\nTo: Salaera Customer Service \r\nSubject: Re: Purchase order PVM5182 / SO 363194\r\n\r\nThank you Nikki\r\n\r\nThe increase $15.00 is huge!\r\n\r\n\r\nSteve\r\n\r\nOn Thu, 28 May 2026 at 12:48, Salaera Customer Service > wrote:\r\nHi Steve!\r\n\r\nGood news\u2026. I finally heard back from my Product Manager. It seems there was an error when the FY27 pricing was done and this part was inadvertently left off the price sheet. We are honoring the price of $2.27 on this PO. However, moving forward the price is $15.00. Please update your records accordingly for any future orders for this part.\r\n\r\nIn the meantime, your PO PVM5182 has been released from hold and your order confirmation email will be on its way to you shortly.\r\n\r\nHave a great day!\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n[cid:image001.png@01DCEE7E.23E20FE0]\r\nSalaera Customer Service\r\n\u200b\u200b\u200b\u200b\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCEE7E.23E20FE0]\r\n[cid:image003.png@01DCEE7E.23E20FE0]\r\nFrom: Steve Nixon >\r\nSent: Friday, May 22, 2026 9:20 AM\r\nTo: Salaera Customer Service >\r\nSubject: Re: Purchase order PVM5182 / SO 363194\r\n\r\nHi Nikki\r\n\r\nAny update regarding RP56P02-903 ?\r\n\r\nWe last purchased them back in August 2024.\r\n\r\n[cid:image004.png@01DCEE7E.23E20FE0]\r\n\r\n\r\nSteve\r\n\r\nOn Thu, 14 May 2026 at 12:40, Salaera Customer Service > wrote:\r\nThank you, Steve. I am checking on part RP56P02-903\u2026 my system is telling me this is a non-saleable part. I have asked my Product Manager for clarity and will advise as soon as I hear back from her.\r\n\r\n\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n[cid:image001.png@01DCEE7E.23E20FE0]\r\nSalaera Customer Service\r\n\u200b\u200b\u200b\u200b\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCEE7E.23E20FE0]\r\n[cid:image003.png@01DCEE7E.23E20FE0]\r\nFrom: Steve Nixon >\r\nSent: Wednesday, May 13, 2026 11:48 AM\r\nTo: Salaera Customer Service >\r\nSubject: Purchase order PVM5182\r\n\r\nHi\r\n\r\nPlease process the attached.\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Thu, 28 May 2026 11:47:40 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hi Steve!\r\n\r\nGood news\u2026. I finally heard back from my Product Manager. It seems there was an error when the FY27 pricing was done and this part was inadvertently left off the price sheet. We are honoring the price of $2.27 on this PO. However, moving forward the price is $15.00. Please update your records accordingly for any future orders for this part.\r\n\r\nIn the meantime, your PO PVM5182 has been released from hold and your order confirmation email will be on its way to you shortly.\r\n\r\nHave a great day!\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon \r\nSent: Friday, May 22, 2026 9:20 AM\r\nTo: Salaera Customer Service \r\nSubject: Re: Purchase order PVM5182 / SO 363194\r\n\r\nHi Nikki\r\n\r\nAny update regarding RP56P02-903 ?\r\n\r\nWe last purchased them back in August 2024.\r\n\r\n[cid:image001.png@01DCEE76.40D84860]\r\n\r\n\r\nSteve\r\n\r\nOn Thu, 14 May 2026 at 12:40, Salaera Customer Service > wrote:\r\nThank you, Steve. I am checking on part RP56P02-903\u2026 my system is telling me this is a non-saleable part. I have asked my Product Manager for clarity and will advise as soon as I hear back from her.\r\n\r\n\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n[cid:image002.png@01DCEE76.40D84860]\r\nSalaera Customer Service\r\n\u200b\u200b\u200b\u200b\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image003.png@01DCEE76.40D84860]\r\n[cid:image004.png@01DCEE76.40D84860]\r\nFrom: Steve Nixon >\r\nSent: Wednesday, May 13, 2026 11:48 AM\r\nTo: Salaera Customer Service >\r\nSubject: Purchase order PVM5182\r\n\r\nHi\r\n\r\nPlease process the attached.\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Thu, 28 May 2026 06:45:22 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 363194.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Thu, 23 Apr 2026 18:00:48 +0000", "to_address": "catrin.hollings@viamed.co.uk", "from_address": "lless@salaera.com", "body_text": "[like] Lexi Less reacted to your message:\r\n\r\nLexi Less\r\nMarketing Manager, Commercial\r\nO: +1 (385) 549-8000\r\nM: +1 (937) 581-4069\r\nSalaera.com\r\nEnabling Healthier Futures\r\n________________________________\r\nFrom: Catrin Hollings \r\nSent: Thursday, 23 April 2026 08:15:12\r\nTo: Lexi Less \r\nSubject: Re: A Salaera\u00ae Brand Launch Kit\u2014Reserved for Our Key Partners\r\n\r\nHi Lexi,\r\n\r\nApologies for the delay in getting back to you.\r\n\r\nThis is perfect, thank you!\r\n\r\nKind regards\r\n\r\nCatrin Hollings\r\nMarketing\r\nViamed Ltd.\r\n\r\nhttp://www.viamed.co.uk\r\nEmail: catrin.hollings@viamed.co.uk\r\nTel: +44 (0)1535 634 542\r\nFax: +44 (0)1535 635 582\r\n\r\nWorking Hours: Tuesday - Thursday 8.30am - 2.30pm\r\n\r\nCheck out our product portfolio at:\r\nwww.viamed.co.uk/productportfolio\r\n\r\nTwitter: twitter.com/ViamedLtd\r\nFacebook Page: Search for Viamed Ltd\r\n\r\nCompany registered in England, No. 01291765.\r\n\r\nE-mail Disclaimer\r\n-----------------\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\nThe information in this email is confidential and may be legally privileged.\r\nIt is intended solely for the addressee. Access to this email by anyone else is unauthorized.\r\nIf you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful.\r\n\r\nIf you feel you have received this email in error or would like to be removed from our mailing list, please reply with delete in the subject line or call +44 (0)1535 634542\r\n-----------------\r\n\r\n\r\nOn Thu, 16 Apr 2026 at 17:56, Lexi Less > wrote:\r\nHi Catrin, do the attached work for you?\r\n[cid:ii_19db967f7d1e958e1314]\r\nLexi Less \u200b\u200b\u200b\u200b\r\nMarketing Manager, Commercial\r\nO: +1 (385) 549-8000\r\nM: +1 (937) 581-4069\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:ii_19db967f7d1d1fcbef25]\r\n[cid:ii_19db967f7d14baec6ba6]\r\n________________________________\r\nFrom: Catrin Hollings >\r\nSent: Thursday, April 16, 2026 5:45 AM\r\nTo: Lexi Less >\r\nSubject: Re: A Salaera\u00ae Brand Launch Kit\u2014Reserved for Our Key Partners\r\n\r\n\r\nHi Lexi,\r\n\r\nThank you for sending this information; it is very much appreciated.\r\n\r\nAs part of our marketing literature, we utilise manufacturer logos, and thank you for including these in the distributor kit. When incorporating these logos, we convert them to black to ensure consistency across brands and to avoid distracting from the leaflet content.\r\n\r\nTo support this, could you please provide a copy of the Maxtec logo in a vector format?\r\n\r\nI look forward to your response.\r\n\r\nKind regards\r\n\r\nCatrin Hollings\r\nMarketing\r\nViamed Ltd.\r\n\r\nhttp://www.viamed.co.uk\r\nEmail: catrin.hollings@viamed.co.uk\r\nTel: +44 (0)1535 634 542\r\nFax: +44 (0)1535 635 582\r\n\r\nWorking Hours: Tuesday - Thursday 8.30am - 2.30pm\r\n\r\nCheck out our product portfolio at:\r\nwww.viamed.co.uk/productportfolio\r\n\r\nTwitter: twitter.com/ViamedLtd\r\nFacebook Page: Search for Viamed Ltd\r\n\r\nCompany registered in England, No. 01291765.\r\n\r\nE-mail Disclaimer\r\n-----------------\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\nThe information in this email is confidential and may be legally privileged.\r\nIt is intended solely for the addressee. Access to this email by anyone else is unauthorized.\r\nIf you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful.\r\n\r\nIf you feel you have received this email in error or would like to be removed from our mailing list, please reply with delete in the subject line or call +44 (0)1535 634542\r\n-----------------\r\n\r\nFrom: Lexi Less >\r\nDate: Wed, 15 Apr 2026 at 20:02\r\nSubject: A Salaera\u00ae Brand Launch Kit\u2014Reserved for Our Key Partners\r\nTo: >\r\nCc: Nicholas Noom\u00e9 >\r\n\r\n\r\nHello,\r\n\r\nYou\u2019ve likely seen the recent news about our brand evolution\u2014on April 6, Maxtec and Perma Pure officially launched under our new parent brand, Salaera\u00ae. This marks an important step forward, and we want to ensure our key partners have the tools and resources needed to represent Salaera confidently with customers.\r\n\r\nAs one of our valued partners, you are part of a" }, { "date": "Thu, 23 Apr 2026 12:08:19 +0000 (GMT)", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Dear Steve,\u00a0\r\n\r\nWe are writing to inform you of upcoming changes to our company name and legal entity structure. These changes are part of our strategic consolidation under a unified parent company and are effective today, April 1, 2026.\u00a0\r\n\r\n****What Is Changing**\u00a0**\r\n\r\n**Legal Entity Name**\u00a0\r\n\r\n* \r\n\r\n**Current:** [Perma Pure LLC / Maxtec LLC / other entity names]\u00a0\r\n\r\n* \r\n\r\n**New:** Salaera\u2122 LLC \r\n\r\n**Tax ID/EIN:** \r\n\r\n**DUNS#**\u00a0\r\n\r\n31-1796659 063142533\u00a0\r\n\r\n**Purchase Order Header**\u00a0\r\n\r\nFuture purchase orders will be issued under the name \r\n\r\n**Salaera, LLC.\u00a0**\r\n\r\n****What Is NOT Changing**\u00a0**\u2022 Your primary contacts for purchasing and accounts payable\u00a0\r\n\r\n\u2022 Our commitment to quality and on-time payment\u00a0\r\n\r\n\u2022 Existing contracts, terms, and pricing agreements\u00a0\r\n\r\n\u2022 Order volumes and forecasting processes\u00a0\r\n\r\n\u2022 Physical shipping and delivery addresses (unless otherwise notified)\u00a0\r\n\r\n****Action Required**\u00a0**Please update your records to reflect our new legal entity name, Salaera, LLC., effective APRIL 1, 2026. This includes:\u00a0\r\n\r\n1. Updating your customer master file with our new legal entity name\u00a0\r\n\r\n2. Ensuring future invoices are addressed to Salaera, LLC.\u00a0\r\n\r\n****Transition Period**\u00a0**Beginning [APRIL 1, 2026, + 30 DAYS], all new purchase orders will be issued exclusively under Salaera, LLC.\u00a0\r\n\r\nDuring the transition period, you may receive purchase orders or communications referencing both our current entity names and Salaera, LLC. All obligations under existing purchase orders remain valid and enforceable regardless of the entity name used.\r\n\r\n**Please Note:**\r\n\r\n**Effective April 6, 2026, our email domain will change to \r\n\r\n**salaera.com.** To ensure uninterrupted delivery of updates, announcements, and resources, please add this new Salaera email domain to your safe sender list and review your spam filter settings.**\r\n\r\n****Questions or Assistance**\u00a0**If you have questions about this change or need assistance updating your records, please reply to this email. \r\n\r\n**Effective April 6, 2026,** all correspondence can be sent to the following:\u00a0\r\n\r\n**Accounts Payable Inquiries:**\u00a0\r\n\r\nSalaera AP\u00a0\r\n\r\nap@salaera.com mailto:ap@salaera.com\u00a0\r\n\r\n\u00a0\u00a0\r\n\r\n**Procurement/Purchasing Inquiries:**\u00a0\r\n\r\nSalaera Purchasing\u00a0\r\n\r\npurchasing@salaera.com mailto:purchasing@salaera.com\u00a0\r\n\r\nWe appreciate your partnership and your attention to these important updates. This change reflects our continued growth and commitment to operating as a unified, efficient organization.\u00a0\r\n\r\n\u00a0\u00a0\r\n\r\nSincerely,\u00a0\r\n\r\n\u00a0\u00a0\r\n\r\nEmeka Ohadike\u00a0\r\n\r\nCFO\u00a0\r\n\r\nSalaera LLC\u00a0\r\n\r\n\u00a0\u00a0\r\n\r\n\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u00a0\r\n\r\n\u00a0\u00a0\r\n\r\n**Updated W-9 Form and Sales Tax Resale Certificate downloads available below (if applicable):**\r\n\r\nUpdated W-9 Form https://content.app-us1.com/RD5z4/2026/03/25/b156a6d0-a07c-4261-85a2-9e76eb4fb475.pdf\r\n\r\nUtah Sales Tax Resale Certificate https://content.app-us1.com/RD5z4/2026/03/25/a0c68db9-0435-4ef7-8d32-c67b10655556.pdf\r\n\r\nNew Jersey Sales Tax Resale Certificate https://content.app-us1.com/RD5z4/2026/03/25/9247b498-ceeb-4c1e-8bc3-d7cd309614e5.pdf\r\n\r\nSent to: steve.nixon@viamed.co.uk\r\n\r\nUnsubscribe http://ac.salaera.com/proc.php?c=209&m=301&s=04d04b7b84ea1b2ded8b4309412ec9b6&d=2659&v=2&nl=30&act=unsub\r\n\r\nMaxtec, 2305 S 1070 W, West Valley City, UT 84119, United States" }, { "date": "Thu, 21 May 2026 12:35:16 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 363422.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Thu, 16 Apr 2026 19:03:21 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5116 \r\nSO#: 362412\r\nDate Shipped: 4/16/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Thu, 16 Apr 2026 16:55:57 +0000", "to_address": "Catrin Hollings ", "from_address": "lless@salaera.com", "body_text": "Hi Catrin, do the attached work for you?\r\n\r\nLexi Less\r\nMarketing Manager, Commercial\r\nO: +1 (385) 549-8000\r\nM: +1 (937) 581-4069\r\nSalaera.com\r\nEnabling Healthier Futures\r\n________________________________\r\nFrom: Catrin Hollings \r\nSent: Thursday, April 16, 2026 5:45 AM\r\nTo: Lexi Less \r\nSubject: Re: A Salaera\u00ae Brand Launch Kit\u2014Reserved for Our Key Partners\r\n\r\n\r\nHi Lexi,\r\n\r\nThank you for sending this information; it is very much appreciated.\r\n\r\nAs part of our marketing literature, we utilise manufacturer logos, and thank you for including these in the distributor kit. When incorporating these logos, we convert them to black to ensure consistency across brands and to avoid distracting from the leaflet content.\r\n\r\nTo support this, could you please provide a copy of the Maxtec logo in a vector format?\r\n\r\nI look forward to your response.\r\n\r\nKind regards\r\n\r\nCatrin Hollings\r\nMarketing\r\nViamed Ltd.\r\n\r\nhttp://www.viamed.co.uk\r\nEmail: catrin.hollings@viamed.co.uk\r\nTel: +44 (0)1535 634 542\r\nFax: +44 (0)1535 635 582\r\n\r\nWorking Hours: Tuesday - Thursday 8.30am - 2.30pm\r\n\r\nCheck out our product portfolio at:\r\nwww.viamed.co.uk/productportfolio\r\n\r\nTwitter: twitter.com/ViamedLtd\r\nFacebook Page: Search for Viamed Ltd\r\n\r\nCompany registered in England, No. 01291765.\r\n\r\nE-mail Disclaimer\r\n-----------------\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\nThe information in this email is confidential and may be legally privileged.\r\nIt is intended solely for the addressee. Access to this email by anyone else is unauthorized.\r\nIf you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful.\r\n\r\nIf you feel you have received this email in error or would like to be removed from our mailing list, please reply with delete in the subject line or call +44 (0)1535 634542\r\n-----------------\r\n\r\nFrom: Lexi Less >\r\nDate: Wed, 15 Apr 2026 at 20:02\r\nSubject: A Salaera\u00ae Brand Launch Kit\u2014Reserved for Our Key Partners\r\nTo: >\r\nCc: Nicholas Noom\u00e9 >\r\n\r\n\r\nHello,\r\n\r\nYou\u2019ve likely seen the recent news about our brand evolution\u2014on April 6, Maxtec and Perma Pure officially launched under our new parent brand, Salaera\u00ae. This marks an important step forward, and we want to ensure our key partners have the tools and resources needed to represent Salaera confidently with customers.\r\n\r\nAs one of our valued partners, you are part of a select group receiving a physical Salaera Brand Launch Kit. These kits are intended for a limited audience of strategic partners who play an important role in helping bring the Salaera brand to market.\r\n\r\nTo ensure yours reaches you, please reply to this email with your preferred shipping address.\r\n\r\nIn the meantime, you can begin exploring the new brand and resources digitally:\r\n\r\n *\r\nVisit our new website\r\n *\r\nAccess the digital brand kit HERE\r\n\r\nThank you for your continued partnership and for supporting Salaera as we move forward under one unified brand. We\u2019re excited to navigate this next chapter together.\r\n\r\nBest regards,\r\n\r\n[cid:ii_19d95742c35fcaf46ed1]\r\nLexi Less\r\nMarketing Manager, Commercial\r\nO: +1 (385) 549-8000\r\nM: +1 (937) 581-4069\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:ii_19d95742c35f1f3e0372]\r\n[cid:ii_19d95742c35327c59da3]\r\n\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Thu, 14 May 2026 23:23:28 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 417112.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Thu, 14 May 2026 12:36:20 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "spalmer@salaera.com", "body_text": "Hi Steve\r\n\r\nThanks for flagging this. I\u2019ve made the enquiry internally to see if we can provide you with physical IFU\u2019s and I\u2019ll come back as soon as I receive feedback\r\n\r\nMany thanks\r\n\r\n\r\n\r\n[cid:image001.png@01DCE3AF.05D32D60]\r\nSarah Palmer\r\n\u200b\u200b\u200b\u200b\r\nChannel Manager EMEA\r\nO: +1 (385) 549-8000\r\nM: +34 695 013 633\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCE3AF.05D32D60]\r\n[cid:image003.png@01DCE3AF.05D32D60]\r\n\r\n\r\nFrom: Steve Nixon \r\nSent: Tuesday, May 12, 2026 12:11 PM\r\nTo: Sarah Palmer \r\nSubject: EyeMax2 without IFUs\r\n\r\nHi Sarah\r\n\r\nWe have received the first batch of EyeMax2 without IFUs.\r\n\r\nHow can this be resolved, can you supply to us?\r\n\r\nNHS staff are not allowed to readily access the internet due to a mixture of cybersecurity, governance, and clinical safety requirements.\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Thu, 14 May 2026 12:03:25 +0000 (GMT)", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Dear Steve,\u00a0\r\n\r\nWe are writing to inform you of recent changes to our company name and legal entity structure. These changes are part of our strategic consolidation under a unified parent company and went into effect on April 1, 2026.\u00a0\r\n\r\n****What Has Changed**\u00a0**\r\n\r\n**Legal Entity Name**\u00a0\r\n\r\n* \r\n\r\n**Previous:** [Perma Pure LLC / Maxtec LLC / other entity names]\u00a0\r\n\r\n* \r\n\r\n**New:** Salaera\u2122 LLC\r\n\r\n**Tax ID/EIN:** \r\n\r\n**DUNS#**\u00a0\r\n\r\n31-1796659 063142533\u00a0\r\n\r\n**Purchase Order Header**\u00a0\r\n\r\nFuture purchase orders will be issued under the name \r\n\r\n**Salaera, LLC.\u00a0**\r\n\r\n****What Has NOT Changed****\u2022 Your primary contacts for purchasing and accounts payable\u00a0\r\n\r\n\u2022 Our commitment to quality and on-time payment\u00a0\r\n\r\n\u2022 Existing contracts, terms, and pricing agreements\u00a0\r\n\r\n\u2022 Order volumes and forecasting processes\u00a0\r\n\r\n\u2022 Physical shipping and delivery addresses (unless otherwise notified)\u00a0\r\n\r\n****Action Required**\u00a0**Please update your records to reflect our new legal entity name, Salaera, LLC., effective APRIL 1, 2026. This includes:\u00a0\r\n\r\n1. Updating your customer master file with our new legal entity name\u00a0\r\n\r\n2. Ensuring future invoices are addressed to Salaera, LLC.\u00a0\r\n\r\n****Transition Period**\u00a0**Beginning [APRIL 1, 2026, + 30 DAYS], all new purchase orders will be issued exclusively under Salaera, LLC.\u00a0\r\n\r\nDuring the transition period, you may receive purchase orders or communications referencing both our current entity names and Salaera, LLC. All obligations under existing purchase orders remain valid and enforceable regardless of the entity name used.\r\n\r\n**Please Note:**\r\n\r\n**Effective April 6, 2026, our email domain has changed to \r\n\r\n**salaera.com.** To ensure uninterrupted delivery of updates, announcements, and resources, please add this new Salaera email domain to your safe sender list and review your spam filter settings.**\r\n\r\n****Questions or Assistance**\u00a0**If you have questions about this change or need assistance updating your records, please reach out to the following:\u00a0\r\n\r\n**Accounts Payable Inquiries:**\u00a0\r\n\r\nSalaera AP\u00a0\r\n\r\nap@salaera.com mailto:ap@salaera.com\u00a0\r\n\r\n\u00a0\u00a0\r\n\r\n**Procurement/Purchasing Inquiries:**\u00a0\r\n\r\nSalaera Purchasing\u00a0\r\n\r\npurchasing@salaera.com mailto:purchasing@salaera.com\u00a0\r\n\r\nWe appreciate your partnership and your attention to these important updates. This change reflects our continued growth and commitment to operating as a unified, efficient organization.\u00a0\r\n\r\n\u00a0\u00a0\r\n\r\nSincerely,\u00a0\r\n\r\n\u00a0\u00a0\r\n\r\nEmeka Ohadike\u00a0\r\n\r\nCFO\u00a0\r\n\r\nSalaera LLC\u00a0\r\n\r\n\u00a0\u00a0\r\n\r\n\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u00a0\r\n\r\n\u00a0\u00a0\r\n\r\n**Updated W-9 Form and Sales Tax Resale Certificate downloads available below (if applicable):**\r\n\r\nUpdated W-9 Form https://content.app-us1.com/RD5z4/2026/03/25/b156a6d0-a07c-4261-85a2-9e76eb4fb475.pdf\r\n\r\nUtah Sales Tax Resale Certificate https://content.app-us1.com/RD5z4/2026/03/25/a0c68db9-0435-4ef7-8d32-c67b10655556.pdf\r\n\r\nNew Jersey Sales Tax Resale Certificate https://content.app-us1.com/RD5z4/2026/03/25/9247b498-ceeb-4c1e-8bc3-d7cd309614e5.pdf\r\n\r\nSent to: steve.nixon@viamed.co.uk\r\n\r\nUnsubscribe http://ac.salaera.com/proc.php?c=212&m=304&s=04d04b7b84ea1b2ded8b4309412ec9b6&d=2763&v=2&nl=30&act=unsub\r\n\r\nMaxtec, 2305 S 1070 W, West Valley City, UT 84119, United States" }, { "date": "Thu, 14 May 2026 11:40:12 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Thank you, Steve. I am checking on part RP56P02-903\u2026 my system is telling me this is a non-saleable part. I have asked my Product Manager for clarity and will advise as soon as I hear back from her.\r\n\r\n\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon \r\nSent: Wednesday, May 13, 2026 11:48 AM\r\nTo: Salaera Customer Service \r\nSubject: Purchase order PVM5182\r\n\r\nHi\r\n\r\nPlease process the attached.\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Thu, 07 May 2026 19:00:35 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5032 \r\nSO#: 361258\r\nDate Shipped: 5/7/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Thu, 07 May 2026 19:00:19 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5091 \r\nSO#: 362202\r\nDate Shipped: 5/7/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Sun, 5 Apr 2026 14:07:52 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Thank you for contacting Salaera.\r\n\r\nPlease be advised that Perma Pure and Maxtec are now operating as part of Salaera.\r\n\r\nYour message has been received and will be reviewed by a member of our Customer Service team, who will respond as promptly as possible.\r\n\r\nOur standard business hours are Monday through Friday, 8:30 AM to 5:00 PM (Eastern Time), excluding U.S. holidays. Should you require immediate assistance, please contact us by phone using the information below.\r\n\r\nOffice Locations\r\n\r\nSalt Lake City, Utah\r\n\r\n2305 South 1070 West, Salt Lake City, UT 84129, USA\r\n\r\nTel: +1 385\u2011549\u20118000\r\n\r\nToll\u2011Free (U.S.): +1 800\u2011748\u20115355\r\n\r\nLakewood, New Jersey\r\n\r\n1001 New Hampshire Avenue, Suite B, Lakewood, NJ 08701, USA\r\n\r\nTel: +1 732\u2011244\u20110010\r\n\r\nToll\u2011Free (U.S.): +1 800\u2011337\u20113762\r\n\r\n[https://fwd365storageprod1.blob.core.windows.net/editor/8eb0eb2fb851eb8fa92f6a3e95959361/Salaera-Horizontal-Logo-Tagline-Color.png]\r\n\r\nVisit our website: https://www.salaera.com/\r\n" }, { "date": "Sun, 19 Apr 2026 13:33:15 +0000", "to_address": "\"graeme@cambridgeperfusion.com\" ", "from_address": "spalmer@salaera.com", "body_text": "Hi Graeme\r\n\r\nThank you for your query\r\n\r\nWe have a distribution partner based in UK who will be able to support you with this request. You can find their details below:\r\n\r\nSteve Nixon\r\nDirector\r\nViamed\r\nEmail: steve.nixon@viamed.co.uk\r\nPhone: +44 (0) 1535 634542\r\n\r\nYou can contact Viamed directly for pricing and lead times\r\n\r\nBest regards,\r\n\r\n\r\n[cid:image001.png@01DCD011.9D09AA30]\r\nSarah Palmer\r\n\u200b\u200b\u200b\u200b\r\nChannel Manager EMEA\r\nO: +1 (385) 549-8000\r\nM: +34 695 013 633\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCD011.9D09AA30]\r\n[cid:image003.png@01DCD011.9D09AA30]\r\n\r\n\r\n\r\nFrom: Graeme Nias >\r\nSent: Friday, April 17, 2026 10:33 AM\r\nTo: MXT-Maxtec Customer Service >\r\nSubject: MaxO2ME\r\n\r\nGood afternoon,\r\n\r\nI would like to enquire about the MaxO2ME oxygen analyser. Would it be possible to get a quote for 11 devices including delivery to the UK please?\r\n\r\nMany thanks\r\n\r\n\r\nGraeme Nias | Clinical Perfusion Team Leader\r\nCambridge Perfusion LLP\r\nRoyal Papworth Hospital\r\ngraeme@cambridgeperfusion.com\r\n01223 638415\r\n" }, { "date": "Sat, 30 May 2026 23:00:58 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Hi Helen,\r\nI hope this message finds you well!\r\nJust a quick reminder that your invoice from 5/20/2026 is 10 days overdue. If you've already paid, please ignore this message. If not, we'd appreciate it if you could take care of it soon.\r\n\r\nOur electronic payment information is below. Please ensure to send remittance to ar@salaera.com.\r\n \r\nAccount Name: Maxtec LLC\r\nAccounting Number: 8670519070 (USD)\r\n \r\nRouting Transit/ABA Numbers:\r\nACH/EFT: 071000039\r\nDOM Wire Transfers: 026009593\r\nSWIFT CODE INTL WIRES: BOFAUS3N\r\n \r\nIf you have any questions, feel free to reach out at ar@salaera.com. We're here to help!\r\nThanks for your attention.\r\nBest,\r\nSalaera Accounting \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Sat, 23 May 2026 21:29:14 +0000", "to_address": "cathy.green@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello Cathy,\r\n\r\nCan you please advise the reason for return?\r\n\r\nThank you,\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Cathy Green \r\nSent: Friday, May 22, 2026 12:07 PM\r\nTo: MXT-Maxtec Customer Service \r\nSubject: Rma Request Box 1084\r\n\r\nDear Repairs Team\r\n\r\nPlease could we have a RMA for the attached paperwork.\r\n\r\n--\r\nKind regards\r\n\r\nCathy Green\r\nGoods Out / Stock Control Supervisor\r\nViamed Ltd.\r\n\r\nhttp://www.viamed.co.uk\r\nEmail: cathy.green@viamed.co.uk\r\nTel: 44 (0)1535 634 542\r\nFax: 44 (0)1535 635 582\r\n\r\nTwitter: twitter.com/ViamedLtd\r\nFacebook Page: Search for Viamed Ltd\r\n\r\nCompany registered in England, No. 01291765.\r\n\r\nE-mail Disclaimer\r\n-----------------\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\nThe information in this email is confidential and may be legally privileged.\r\nIt is intended solely for the addressee. Access to this email by anyone else is unauthorized.\r\nIf you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful.\r\n\r\nIf you feel you have received this email in error or would like to be removed from our mailing list, please reply with delete in the subject line or call 44 (0)1535 634542\r\n-----------------\r\n" }, { "date": "Sat, 23 May 2026 21:14:20 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Steve,\r\n\r\nI haven\u2019t seen anything come through yet. Let me ping my Product Manager again. I am sorry for the delay, she\u2019s new to the position (not new to the company), and she\u2019s been inundated with requests. Hang tight, I\u2019ll see if I can get an update! \ud83d\ude0a\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon \r\nSent: Friday, May 22, 2026 9:20 AM\r\nTo: Salaera Customer Service \r\nSubject: Re: Purchase order PVM5182 / SO 363194\r\n\r\nHi Nikki\r\n\r\nAny update regarding RP56P02-903 ?\r\n\r\nWe last purchased them back in August 2024.\r\n\r\n[cid:image001.png@01DCEAD7.9660D970]\r\n\r\n\r\nSteve\r\n\r\nOn Thu, 14 May 2026 at 12:40, Salaera Customer Service > wrote:\r\nThank you, Steve. I am checking on part RP56P02-903\u2026 my system is telling me this is a non-saleable part. I have asked my Product Manager for clarity and will advise as soon as I hear back from her.\r\n\r\n\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n[cid:image002.png@01DCEAD7.9660D970]\r\nSalaera Customer Service\r\n\u200b\u200b\u200b\u200b\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image003.png@01DCEAD7.9660D970]\r\n[cid:image004.png@01DCEAD7.9660D970]\r\nFrom: Steve Nixon >\r\nSent: Wednesday, May 13, 2026 11:48 AM\r\nTo: Salaera Customer Service >\r\nSubject: Purchase order PVM5182\r\n\r\nHi\r\n\r\nPlease process the attached.\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Mon, 27 Apr 2026 12:22:21 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello Steve,\r\n\r\nThank you for your order.\r\n\r\nPlease note that we are unable to process your order because of a pricing error.\r\n\r\nThe current pricing for your order is as follows:\r\n\r\nItem Current Price\r\nR125P97 $79.01\r\n\r\nPlease submit a revised PO to CustomerService@Salaera.com with the correct pricing and indicate \u201cRevised PO\u201d in the subject line to ensure that your order will not be duplicated.\r\n\r\nImportant Note: Maxtec had a price increase effective April 1, 2026. Please refer to the price sheets you received titled \u201cFY27\u201d for your current pricing. If you require further assistance with your pricing, please contact your Sales Manager.\r\n\r\nWe appreciate your immediate attention to this matter so that we may process your order without further delay.\r\n\r\nKind regards,\r\n\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon \r\nSent: Monday, April 27, 2026 6:02 AM\r\nTo: Salaera Customer Service \r\nSubject: Purchase order PVM5137\r\n\r\nHi\r\n\r\nPlease process the attached.\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Mon, 27 Apr 2026 09:05:22 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 362723.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Mon, 13 Apr 2026 17:23:17 +0000", "to_address": "Steve Nixon ", "from_address": "customerservice@salaera.com", "body_text": "Hello Steve,\r\n\r\nThank you for your order.\r\n\r\nPlease note that we are unable to process your order because of a pricing error.\r\n\r\nThe current pricing for your order is as follows:\r\n\r\nItem Current Price\r\nR125P03-002 $48.36\r\n\r\nPlease submit a revised PO to CustomerService@Salaera.com with the correct pricing and indicate \u201cRevised PO\u201d in the subject line to ensure that your order will not be duplicated.\r\n\r\nImportant Note: Maxtec had a price increase effective April 1, 2026. Please refer to the price sheets you received titled \u201cFY27\u201d for your current pricing. If you require further assistance with your pricing, please contact your Sales Manager.\r\n\r\nWe appreciate your immediate attention to this matter so that we may process your order without further delay.\r\n\r\nKind regards,\r\nNikki\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon \r\nSent: Monday, April 13, 2026 12:46 PM\r\nTo: Salaera Customer Service \r\nSubject: Purchase orders: PVM5107, PVM5108, PVM5109\r\n\r\nHi\r\n\r\nPlease process the attached.\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Mon, 13 Apr 2026 17:08:48 +0000", "to_address": "Steve Nixon ", "from_address": "customerservice@salaera.com", "body_text": "Thank you, the confirmation will be on its way to you shortly.\r\n\r\n-Nikki\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon \r\nSent: Monday, April 13, 2026 12:38 PM\r\nTo: Salaera Customer Service \r\nSubject: Re: Stock quantity enquiries\r\n\r\nPlease see the updated order attached.\r\n\r\n\r\nSteve\r\n\r\nOn Mon, 13 Apr 2026 at 17:29, Steve Nixon > wrote:\r\nSorry, pricing errors.\r\n\r\nGive me 5 mins and I'll send you an update.\r\n\r\n\r\nSteve\r\n\r\nOn Mon, 13 Apr 2026 at 17:27, Steve Nixon > wrote:\r\nThanks Nikki, please process the attached.\r\n\r\n\r\nSteve\r\n\r\nOn Mon, 13 Apr 2026 at 17:12, Salaera Customer Service > wrote:\r\nHello Steve,\r\n\r\nBelow are the current stock levels. Please keep in mind this does not take into account any orders that have been received but are not yet processed.\r\n\r\nR125P03-002 Maxtec Oxygen sensor MAX-250E\r\nOUT OF STOCK \u2013 LEAD TIME 21 BUSINESS DAYS\r\n\r\nR125P01-007 Maxtec Oxygen sensor MAX-250 with `O` ring\r\n41 IN STOCK\r\n\r\nR125P02-003 Maxtec Oxygen sensor MAX-250(B)\r\nOUT OF STOCK \u2013 LEAD TIME 21 BUSINESS DAYS\r\n\r\nR114P70 Maxtec Oxygen sensor MAX-16\r\n310 IN STOCK\r\n\r\nR218P12-001 Maxtec Oxygen Analyser with integral sensor \u2013 Handi\r\nOUT OF STOCK \u2013 LEAD TIME 21 BUSINESS DAYS\r\n\r\nR230P01-001 Maxtec Oxygen Monitor - MaxO2 ME\r\n15 IN STOCK\r\n\r\nR221P11-001 Maxtec Oxygen Analyser \u2013 UltraMax\r\n138 IN STOCK\r\n\r\nThank you,\r\nNikki\r\n\r\n[cid:image001.png@01DCCB46.A8756F50]\r\nSalaera Customer Service\r\n\u200b\u200b\u200b\u200b\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCCB46.A8756F50]\r\n[cid:image003.png@01DCCB46.A8756F50]\r\nFrom: Steve Nixon >\r\nSent: Monday, April 13, 2026 11:45 AM\r\nTo: Salaera Customer Service >\r\nSubject: Stock quantity enquiries\r\n\r\nHi\r\n\r\nCan you please advise the current stock quantities of the following:\r\n\r\nR125P03-002 Maxtec Oxygen sensor MAX-250E\r\n\r\nR125P01-007 Maxtec Oxygen sensor MAX-250 with `O` ring\r\n\r\nR125P02-003 Maxtec Oxygen sensor MAX-250(B)\r\n\r\nR114P70 Maxtec Oxygen sensor MAX-16\r\n\r\nR218P12-001 Maxtec Oxygen Analyser with integral sensor - Handi\r\n\r\nR230P01-001 Maxtec Oxygen Monitor - MaxO2 ME\r\n\r\nR221P11-001 Maxtec Oxygen Analyser - UltraMax\r\n\r\n\r\nRegards\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Mon, 13 Apr 2026 16:12:16 +0000", "to_address": "Steve Nixon ", "from_address": "customerservice@salaera.com", "body_text": "Hello Steve,\r\n\r\nBelow are the current stock levels. Please keep in mind this does not take into account any orders that have been received but are not yet processed.\r\n\r\nR125P03-002 Maxtec Oxygen sensor MAX-250E\r\nOUT OF STOCK \u2013 LEAD TIME 21 BUSINESS DAYS\r\n\r\nR125P01-007 Maxtec Oxygen sensor MAX-250 with `O` ring\r\n41 IN STOCK\r\n\r\nR125P02-003 Maxtec Oxygen sensor MAX-250(B)\r\nOUT OF STOCK \u2013 LEAD TIME 21 BUSINESS DAYS\r\n\r\nR114P70 Maxtec Oxygen sensor MAX-16\r\n310 IN STOCK\r\n\r\nR218P12-001 Maxtec Oxygen Analyser with integral sensor \u2013 Handi\r\nOUT OF STOCK \u2013 LEAD TIME 21 BUSINESS DAYS\r\n\r\nR230P01-001 Maxtec Oxygen Monitor - MaxO2 ME\r\n15 IN STOCK\r\n\r\nR221P11-001 Maxtec Oxygen Analyser \u2013 UltraMax\r\n138 IN STOCK\r\n\r\nThank you,\r\nNikki\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon \r\nSent: Monday, April 13, 2026 11:45 AM\r\nTo: Salaera Customer Service \r\nSubject: Stock quantity enquiries\r\n\r\nHi\r\n\r\nCan you please advise the current stock quantities of the following:\r\n\r\nR125P03-002 Maxtec Oxygen sensor MAX-250E\r\n\r\nR125P01-007 Maxtec Oxygen sensor MAX-250 with `O` ring\r\n\r\nR125P02-003 Maxtec Oxygen sensor MAX-250(B)\r\n\r\nR114P70 Maxtec Oxygen sensor MAX-16\r\n\r\nR218P12-001 Maxtec Oxygen Analyser with integral sensor - Handi\r\n\r\nR230P01-001 Maxtec Oxygen Monitor - MaxO2 ME\r\n\r\nR221P11-001 Maxtec Oxygen Analyser - UltraMax\r\n\r\n\r\nRegards\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Mon, 13 Apr 2026 12:25:22 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 362347.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Mon, 13 Apr 2026 12:20:21 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 362346.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Mon, 13 Apr 2026 12:10:22 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 362345.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Mon, 1 Jun 2026 15:04:38 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "spalmer@salaera.com", "body_text": "Hi Steve\r\n\r\nThanks for coming back to me\r\n\r\nWhen would you expect to have a decision on these either way? Just so I can update the funnel\r\n\r\nMany thanks\r\n\r\n\r\n\r\n[cid:image001.png@01DCF1E8.B33D7BD0]\r\nSarah Palmer\r\n\u200b\u200b\u200b\u200b\r\nChannel Manager EMEA\r\nO: +1 (385) 549-8000\r\nM: +34 695 013 633\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCF1E8.B33D7BD0]\r\n[cid:image003.png@01DCF1E8.B33D7BD0]\r\n\r\n\r\nFrom: Steve Nixon \r\nSent: Monday, June 1, 2026 3:37 PM\r\nTo: Sarah Palmer \r\nSubject: Re: Open Opportunities\r\n\r\nHi Sarah\r\n\r\nNo updates as yet, but both still open regarding the new financial year budgets.\r\n\r\n\r\nSteve\r\n\r\nOn Mon, 1 Jun 2026 at 10:41, Sarah Palmer > wrote:\r\nHi Steve\r\n\r\nI\u2019ve got two open opportunities for 40 x MaxBlend2 for a direct NHS customer and a tender for 40 x Ultramax\r\n\r\nAre these opportunities still on the table?\r\n\r\nMany thanks!\r\n\r\n\r\n\r\n[cid:image001.png@01DCF1E8.B33D7BD0]\r\nSarah Palmer\r\n\u200b\u200b\u200b\u200b\r\nChannel Manager EMEA\r\nO: +1 (385) 549-8000\r\nM: +34 695 013 633\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCF1E8.B33D7BD0]\r\n[cid:image003.png@01DCF1E8.B33D7BD0]\r\n\r\n\r\n\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Mon, 1 Jun 2026 09:41:25 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "spalmer@salaera.com", "body_text": "Hi Steve\r\n\r\nI\u2019ve got two open opportunities for 40 x MaxBlend2 for a direct NHS customer and a tender for 40 x Ultramax\r\n\r\nAre these opportunities still on the table?\r\n\r\nMany thanks!\r\n\r\n\r\n\r\n[cid:image001.png@01DCF1BB.8E6FC420]\r\nSarah Palmer\r\n\u200b\u200b\u200b\u200b\r\nChannel Manager EMEA\r\nO: +1 (385) 549-8000\r\nM: +34 695 013 633\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCF1BB.8E6FC420]\r\n[cid:image003.png@01DCF1BB.8E6FC420]\r\n\r\n\r\n" }, { "date": "Mon, 06 Apr 2026 09:40:22 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 362073.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 8 May 2026 16:10:50 +0000", "to_address": "cathy.green@viamed.co.uk", "from_address": "dwallo@salaera.com", "body_text": "Dear Cathy,\r\nI hope this email finds you well.\r\nAttached is the formal response to your recent complaint involving MAXTEC\u2019S product.\r\nPlease reach out if you have any additional questions or concerns.\r\nWarm Regards\r\n\r\n\r\nDoree Wallo\r\nQuality Manager\r\nO: +1 (385) 549-8000 x2146\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 29 May 2026 23:07:56 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 417669.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 29 May 2026 19:01:47 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5109 \r\nSO#: 362346\r\nDate Shipped: 5/29/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 24 Apr 2026 11:07:30 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "spalmer@salaera.com", "body_text": "Hi Steve\r\n\r\nYou can sell anywhere with a CE mark or that doesn\u00b4t require specific registration\r\n\r\nI hope that clarifies\r\n\r\nKind regards\r\n\r\n\r\n[cid:image001.png@01DCD3EB.4CFE6CF0]\r\nSarah Palmer\r\n\u200b\u200b\u200b\u200b\r\nChannel Manager EMEA\r\nO: +1 (385) 549-8000\r\nM: +34 695 013 633\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCD3EB.4CFE6CF0]\r\n[cid:image003.png@01DCD3EB.4CFE6CF0]\r\n\r\n\r\nFrom: Steve Nixon \r\nSent: 23 April 2026 21:12\r\nTo: Sarah Palmer \r\nSubject: Sales areas for UltraMax?\r\n\r\nHi Sarah\r\n\r\nBesides the UK, where are we allowed to openly sell:\r\n\r\nUltraMax\r\n\r\nOxygen Analyzers/Monitors\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Fri, 17 Apr 2026 23:03:57 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 416361.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 17 Apr 2026 23:02:23 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 416369.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 17 Apr 2026 19:03:07 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5108 \r\nSO#: 362348\r\nDate Shipped: 4/17/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 17 Apr 2026 16:08:47 +0000", "to_address": "Steve Nixon ", "from_address": "lless@salaera.com", "body_text": "Thank you Steve!\r\n\r\nLexi Less\r\nMarketing Manager, Commercial\r\nO: +1 (385) 549-8000\r\nM: +1 (937) 581-4069\r\nSalaera.com\r\nEnabling Healthier Futures\r\n________________________________\r\nFrom: Steve Nixon \r\nSent: Thursday, April 16, 2026 2:34 AM\r\nTo: Lexi Less \r\nSubject: Re: A Salaera\u00ae Brand Launch Kit\u2014Reserved for Our Key Partners\r\n\r\nHi Lexi\r\n\r\nMy shipping address is:\r\n\r\nSteve Nixon\r\n15 Station Road\r\nCross Hills\r\nKeighley\r\nWest Yorkshire BD20 7DT\r\nUK\r\n\r\nTel. +44 (0)1535 634542\r\n\r\n\r\nRegards\r\n\r\nSteve\r\n\r\nOn Wed, 15 Apr 2026 at 20:02, Lexi Less > wrote:\r\nHello,\r\n\r\nYou\u2019ve likely seen the recent news about our brand evolution\u2014on April 6, Maxtec and Perma Pure officially launched under our new parent brand, Salaera\u00ae. This marks an important step forward, and we want to ensure our key partners have the tools and resources needed to represent Salaera confidently with customers.\r\n\r\nAs one of our valued partners, you are part of a select group receiving a physical Salaera Brand Launch Kit. These kits are intended for a limited audience of strategic partners who play an important role in helping bring the Salaera brand to market.\r\n\r\nTo ensure yours reaches you, please reply to this email with your preferred shipping address.\r\n\r\nIn the meantime, you can begin exploring the new brand and resources digitally:\r\n\r\n *\r\nVisit our new website\r\n *\r\nAccess the digital brand kit HERE\r\n\r\nThank you for your continued partnership and for supporting Salaera as we move forward under one unified brand. We\u2019re excited to navigate this next chapter together.\r\n\r\nBest regards,\r\n\r\n[cid:ii_19d956ad6fffcaf46ed1]\r\nLexi Less \u200b\u200b\u200b\u200b\r\nMarketing Manager, Commercial\r\nO: +1 (385) 549-8000\r\nM: +1 (937) 581-4069\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:ii_19d956ad6fff1f3e0372]\r\n[cid:ii_19d956ad6ff327c59da3]\r\n\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Fri, 10 Apr 2026 23:22:00 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Hi Helen,\r\nI hope this message finds you well!\r\nJust a quick reminder that your invoice from 3/31/2026 is 10 days overdue. If you've already paid, please ignore this message. If not, we'd appreciate it if you could take care of it soon.\r\n\r\nOur electronic payment information is below. Please ensure to send remittance to ar@salaera.com.\r\n \r\nAccount Name: Maxtec LLC\r\nAccounting Number: 8670519070 (USD)\r\n \r\nRouting Transit/ABA Numbers:\r\nACH/EFT: 071000039\r\nDOM Wire Transfers: 026009593\r\nSWIFT CODE INTL WIRES: BOFAUS3N\r\n \r\nIf you have any questions, feel free to reach out at ar@salaera.com. We're here to help!\r\nThanks for your attention.\r\nBest,\r\nSalaera Accounting \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 10 Apr 2026 23:03:53 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 416187.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 10 Apr 2026 19:01:10 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM4984 \r\nSO#: 360632\r\nDate Shipped: 4/10/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 10 Apr 2026 14:52:15 +0000", "to_address": "Steve Nixon ", "from_address": "customerservice@salaera.com", "body_text": "Hi Steve,\r\n\r\nI show your price as $751.02.\r\n\r\nThank you!\r\nNikki\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon \r\nSent: Friday, April 10, 2026 10:46 AM\r\nTo: Salaera Customer Service \r\nSubject: Re: Do you still have any stock of R124P08 MySign O.\r\n\r\nThanks Nikki\r\n\r\nWhat would our price be?\r\n\r\n\r\nSteve\r\n\r\nOn Fri, 10 Apr 2026 at 15:35, Salaera Customer Service > wrote:\r\nHello Steve,\r\n\r\nI am showing we have 4 left in stock.\r\n\r\nThank you,\r\nNikki\r\n\r\n[cid:image001.png@01DCC8D8.16299FB0]\r\nSalaera Customer Service\r\n\u200b\u200b\u200b\u200b\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image002.png@01DCC8D8.16299FB0]\r\n[cid:image003.png@01DCC8D8.16299FB0]\r\nFrom: Steve Nixon >\r\nSent: Friday, April 10, 2026 9:23 AM\r\nTo: Salaera Customer Service >\r\nSubject: Do you still have any stock of R124P08 MySign O.\r\n\r\nHi\r\n\r\nDo you still have any stock of R124P08 MySign O.\r\n\r\n\r\nRegards\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Fri, 10 Apr 2026 14:35:31 +0000", "to_address": "Steve Nixon ", "from_address": "customerservice@salaera.com", "body_text": "Hello Steve,\r\n\r\nI am showing we have 4 left in stock.\r\n\r\nThank you,\r\nNikki\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Steve Nixon \r\nSent: Friday, April 10, 2026 9:23 AM\r\nTo: Salaera Customer Service \r\nSubject: Do you still have any stock of R124P08 MySign O.\r\n\r\nHi\r\n\r\nDo you still have any stock of R124P08 MySign O.\r\n\r\n\r\nRegards\r\n\r\n--\r\nSteve\r\n\r\n\r\nSteve Nixon\r\nDirector - Viamed Ltd.\r\n\r\nOffice: +44 (0)1535 634542\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n.\r\n" }, { "date": "Fri, 1 May 2026 17:00:16 +0000", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Steve,\r\n\r\nCOO attached, per your request.\r\n\r\nThank you!\r\n\r\nNikki Toughill\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n\r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\nFrom: Robert Kidrick \r\nSent: Friday, May 1, 2026 12:57 PM\r\nTo: Salaera Customer Service ; MXT-Shipping \r\nSubject: Re: Certificate of origin for the EyeMax2 products\r\n\r\nNikki,\r\n\r\n\u2002\u2002\u2002\u2002Attached.\r\n\r\n\r\n\u2002\u2002\u2002\u2002\u2002\u2002\u2002\u2002\u2002\u2002\u2002\u2002Thank you,\u2002\u2002\u2002\u2002\r\n[cid:image674068.png@5B335252.7CE0947E]\r\nRobert Kidrick\r\n\u200b\u200b\u200b\u200b\r\nShipping Lead & International Spec\r\nO: +1 (385) 549-8000 x2101\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image935059.png@2246FD18.D0DAFBDB]\r\n[cid:image892975.png@0CFF875F.DA4E9259]\r\n________________________________\r\nFrom: Salaera Customer Service >\r\nSent: Friday, May 1, 2026 5:30 AM\r\nTo: MXT-Shipping >\r\nSubject: FW: Certificate of origin for the EyeMax2 products\r\n\r\n\r\nHello,\r\n\r\n\r\n\r\nAre you able to provide the COO for this customer?\r\n\r\n\r\n\r\nThank you,\r\n\r\n\r\n\r\nNikki Toughill\r\n\r\nBusiness Hours: 7 AM \u2013 3 PM ET, M-F\r\n\r\n\r\n[cid:image674068.png@5B335252.7CE0947E]\r\nSalaera Customer Service\r\n\u200b\u200b\u200b\u200b\r\nSalaera.com\r\nEnabling Healthier Futures\r\n[cid:image935059.png@2246FD18.D0DAFBDB]\r\n[cid:image892975.png@0CFF875F.DA4E9259]\r\n\r\nFrom: Steve Nixon >\r\nSent: Friday, May 1, 2026 6:21 AM\r\nTo: Salaera Quality >\r\nCc: Salaera Customer Service >\r\nSubject: Certificate of origin for the EyeMax2 products\r\n\r\n\r\n\r\nHi\r\n\r\n\r\n\r\nMay I have an updated certificate of origin for the EyeMax2 products.\r\n\r\n\r\n\r\n\r\n\r\n[cid:ii_momrhokv0]\r\n\r\n\r\n\r\n--\r\n\r\nSteve\r\n\r\n\r\n\r\n\r\n\r\nSteve Nixon\r\n\r\nDirector - Viamed Ltd.\r\n\r\n\r\n\r\nOffice: +44 (0)1535 634542\r\n\r\nMobile: +44 (0)7850 252267\r\n\r\n\r\n\r\n\r\n\r\nGDPR / Privacy Policy available at www.viamed.co.uk/policy\r\n\r\n.\r\n" }, { "date": "Fri, 08 May 2026 23:08:59 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 417011.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 08 May 2026 23:08:18 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 416967.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 08 May 2026 23:07:57 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 416965.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 08 May 2026 19:05:02 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5155 \r\nSO#: 362831\r\nDate Shipped: 5/8/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 01 May 2026 23:15:36 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 416788.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 01 May 2026 23:08:04 -0600", "to_address": "helen.lamb@viamed.co.uk", "from_address": "ar@salaera.com", "body_text": "Please see attached file for invoice 416791.\r\n\r\nPlease refer to our Terms and Conditions on our website: https://www.maxtec.com/terms-and-conditions/ \r\n\r\nThank you,\r\nSalaera Accounting\r\n \r\nSalaera AR\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 01 May 2026 19:02:26 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5084 \r\nSO#: 361960\r\nDate Shipped: 5/1/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 01 May 2026 19:02:21 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "We are pleased to inform you of the following shipment:\r\n\r\nPO#: PVM5024 \r\nSO#: 361121\r\nDate Shipped: 5/1/2026\r\n\r\nPlease refer to the attached document for further details.\r\n\r\nThank you for choosing Salaera. We appreciate your business! \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" }, { "date": "Fri, 01 May 2026 09:40:22 -0600", "to_address": "steve.nixon@viamed.co.uk", "from_address": "customerservice@salaera.com", "body_text": "Hello STEVE NIXON,\r\n\r\nThank you for your order. Attached is your order confirmation for Salaera sales order# 362885.\r\n\r\nPlease review the details of your confirmation carefully for accuracy. Our Terms and Conditions are located on our website at https://www.maxtec.com/terms-and-conditions/\r\n\r\nEffective June 16, 2025, a new tariff-related surcharge will be applied to all Maxtec purchases. For more details, please visit our website at https://www.maxtec.com/product-notifications/.\r\n\r\nSalaera is committed to ensuring your satisfaction with our products and services. Should you have any questions or concerns, simply reply to this email to connect with our Customer Service team at CustomerService@salaera.com.\r\n\r\nThank you for choosing Salaera. We appreciate your business!\r\n \r\n\r\nSalaera / 2305 South 1070 West / Salt Lake City, UT 84129 / USA\r\n\r\nEmail: customerservice@salaera.com / Tel +1 385-549-8000 / Toll-free (within US) 800-748-5355 \r\nSalaera Customer Service\r\nSalaera.com\r\nEnabling Healthier Futures\r\n" } ] }